Integrate Mattermost with Deskpro
Appy Pie Connect allows you to automate multiple workflows between Mattermost and Deskpro
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Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.
About Deskpro
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
Deskpro IntegrationsBest ways to Integrate Mattermost + Deskpro
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Mattermost + Deskpro
Add Message to Ticket in Deskpro when New Message Posted to Channel is created in Mattermost Read More...When this happens...
New Message Posted to Channel
Then do this...
Add Message to Ticket
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Mattermost + Deskpro
Create Organization to Deskpro from New Message Posted to Channel in Mattermost Read More...When this happens...
New Message Posted to Channel
Then do this...
Create Organization
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Mattermost + Deskpro
Create Person to Deskpro from New Message Posted to Channel in Mattermost Read More...When this happens...
New Message Posted to Channel
Then do this...
Create Person
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Mattermost + Deskpro
Update Ticket in Deskpro when New Message Posted to Channel is created in Mattermost Read More...When this happens...
New Message Posted to Channel
Then do this...
Update Ticket
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Mattermost + Deskpro
Create Ticket to Deskpro from New Message Posted to Channel in Mattermost Read More...When this happens...
New Message Posted to Channel
Then do this...
Create Ticket
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Mattermost + Deskpro without coding knowledge. Start creating your own business flow.
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New Message Posted to Channel
When message post on perticular channel.
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New Organization
Triggers when a new organization is created.
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New Person
Triggers when a new person is created.
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New Ticket
Triggers when a new ticket is created.
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New Ticket Reply
Triggers when a ticket is answered.
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Post Message
Post a new message to a channel.
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Add Message to Ticket
Add a new note to an existing ticket.
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Create Organization
Create a new organization.
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Create Person
Creates a new person.
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Create Ticket
Creates a new ticket.
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Update Ticket
Update an existing ticket.
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How Mattermost & Deskpro Integrations Work
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Step 1: Choose Mattermost as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Deskpro as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Mattermost to Deskpro.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Mattermost and Deskpro
Mattermost
Mattermost is one of the leading software in the Microsoft Cloud. It is also a free and open source, which can be used by anyone without paying any fees. It is an alternative to Slack. It is used by the companies, small businesses, and teams to share information, images, videos, audios, and files that are most relevant to them. It supports integration with third party apps, bots that allow you to do specific tasks, and integrations with other systems. It is available on desktop applications, web, Windows mobile app, Android mobile app, and iOS mobile app (only beta. It offers cloud storage with versions for Linux, Mac OS X, and Windows. It offers 2GB of storage.
Deskpro
Deskpro is an alternative to Zendesk. It is used by the organizations to handle customer support. It offers great user experience with its chat interface that allows users to directly interact with the customer. The support agents can chat with customers, manage cases in one place, and find insights quickly. The chatbot in Deskpro automatically identifies the customer’s issue and auto-assigns it to the person who can respve it most efficiently. Deskpro provides customer support through live chat, email, phone call, and social media platforms – Twitter, Facebook, Google+, LinkedIn – as well as via self-service flows using a knowledge base article.
Integration of Mattermost and Deskpro
The integration support enables the companies to connect their existing Mattermost accounts with Deskpro accounts to help automate all their support activities. This integration requires no coding or technical expertise from your end. In the initial phase, the companies will need to enable chat capabilities for their Mattermost account. This can be done by fplowing these simple steps:
Create a new private channel in Mattermost called “Deskpro”.
Copy the Web Hook URL from the Deskpro portal under Settings > Integrations > Chat Integrations > Mattermost.
Paste the Web Hook URL into a text editor and replace “YOUR_WEBHOOK_URL” with your own Web Hook URL from Step 1 above. The format should look like this. https://chat.deskpro.io/{YOUR_WEBHOOK_URL}.
Click Save to update the hook URL.
Update your Mattermost configuration file at ~/etc/mattermost/configuration.json and add this variable. "webhookUrl". "https://chat.deskpro.io/{YOUR_WEBHOOK_URL}",
Edit. Open /home/me/.config/mattermost/configuration.json and add this to the end of the file. "webhookUrl". "https://chat.deskpro.io/{YOUR_WEBHOOK_URL}",
Next, create a new channel mattermost channel in your Mattermost instance called “Deskpro”.
Finally, copy the Web Hook URL from your Deskpro portal under Settings > Integrations > Chat Integrations > Mattermost and paste it into a text editor and replace “YOUR_WEBHOOK_URL” with your own Web Hook URL from Step 1 above. The format should look like this. https://chat.deskpro.io/{YOUR_WEBHOOK_URL}. Click Save to update the hook URL.
This integration will now enable Deskpro ChatBot to send messages to your Mattermost Channel named “deskpro” via the Web Hook URL provided by you. You can see this happening live on your Mattermost Channel “deskpro” once you sign up for a new free trial of Deskpro at https://www.deskpro.io/try-it-free/. Once you have created a new trial account for Deskpro on desktop or mobile, you will see a message from Deskpro ChatBot appear on your Mattermost Channel “deskpro” after some time.
Benefits of Integration of Mattermost and Deskpro
The process to integrate Mattermost and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
