Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.
Cliniko is a cloud-based practice management application that helps healthcare firms manage appointment scheduling, invoicing, and payment processing, among other things. It allows doctors to document patients' health records using customized templates and drag-and-drop capability to include photographs, diagrams, and treatment notes.Cliniko Integrations
Mattermost + ClinikoCreate Contact to cliniko from New Message Posted to Channel in Mattermost Read More...
Mattermost + ClinikoCreate Patient to cliniko from New Message Posted to Channel in Mattermost Read More...
Cliniko + MattermostPost Message in Mattermost when New or Updated Contact is created in cliniko Read More...
Cliniko + MattermostPost Message in Mattermost when Cancelled individual appointment is added to cliniko Read More...
Cliniko + MattermostPost Message in Mattermost when Deleted individual appointment is added to cliniko Read More...
It's easy to connect Mattermost + Cliniko without coding knowledge. Start creating your own business flow.
When message post on perticular channel.
Triggered when an individual appointment is cancelled.
Triggered when an individual appointment is deleted.
Trigger when a patient is created.
Triggered when a new contact is created or updated.
Triggered when a group appointments is created or updated.
Triggered when an individual appointments is created or updated.
Triggered when a patient is created or updated.
Triggered when a practitioner is created or updated.
Post a new message to a channel.
Creates a Appointment.
Creates a Contact
Creates a Patient Details.
In today’s digital world, the communication between people and company’s customer is increasing day by day. According to a research in 2017, it shows that more than 70 percent of people want to communicate with the companies via social media. And this is the reason why many companies are going towards Social Media as one of their main marketing strategies.
Mattermost is an open source cloud-based communication system that helps companies to communicate with its customers via Social Media or Email with ease. And Cliniko is a medical software platform that can help the doctors to make better healthcare services.
So, In this article, we will discuss how both Mattermost and Cliniko have integrated with each other and what are the benefits of integration of Mattermost and Cliniko.
Cliniko has been offering different kinds of healthcare services to the patients and doctors. And for this, Cliniko has been building their business model around customer service. And for this, they are making use of Mattermost for their customer service related activities.
Mattermost is an open source cloud-based communication system that helps companies to communicate with its customers via Social Media or Email with ease. They can increase their productivity level as well as customer service level. Mattermost also helps them to create a community of practice in which all the employees can share their knowledge and skills with each other.
Mattermost can be used easily as it is available on web, Mac, Windows, Linux and Android. Mattermost also offers paid version and it is available on Cloud or On-Premises at affordable cost.
The benefits of integration of Mattermost and Cliniko are given below:
It helps Cliniko to get real-time feedback from its customers regarding their services. It also helps them to avoid support tickets as they can directly chat with their customers. It also helps them to track their customers’ behavior and issues in real time. It also helps them to know about their customers’ expectation level. They can connect with their customers in real time. It helps Cliniko to connect with its customers globally in a very short period of time. Also, it helps them to save money as it only need one team member for managing all social media accounts rather than multiple team members for managing different social media accounts. The employees can share their knowledge, skills, experience and ideas in their community of practice. It helps them to enhance their customer service level as they can quickly respond to their customers in real time even if they are not available on the same time zone. They can automatically generate chat transcripts within their team. So, they can review those chat transcripts when they are free. It helps them to reduce their work load as they can get instant answers from their customers in real time. It also helps them to convert their account into paid account by getting more feedback from its customers in real time. It also reduces the manual efforts of data entry which saves more amount of money for them. It helps Cliniko to train its employees based on the information received from its clients. It also helps them to improve their product quality based on the feedback received from its customers. It also helps them to get more return on investment by spending less amount of money on customer service services like calling back the customers, sending emails etc…
As per my point of view, integration of mattermost and cliniko is one of the major steps taken by Cliniko in order to enhance its customer satisfaction level. And it will definitely help them to build up a strong relationship with its customers by sharing information instantly and by providing best customer service services to its customers in real time.
The process to integrate Mattermost and Cliniko may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.