Integrate Magento 2.X with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Magento 2.X and ServiceNow

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About Magento 2.X

Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Magento 2.X and ServiceNow Integrations

  • Magento 2.X Integration ServiceNow Integration

    Magento 2.X + ServiceNow

    Update Record in ServiceNow when New Sales Order Shipment is created in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    ServiceNow Integration Update Record
  • Magento 2.X Integration ServiceNow Integration

    Magento 2.X + ServiceNow

    Create Record to ServiceNow from New Sales Order Shipment in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    ServiceNow Integration Create Record
  • Magento 2.X Integration ServiceNow Integration

    Magento 2.X + ServiceNow

    Update Record in ServiceNow when New Product is created in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Product
     
    Then do this...
    ServiceNow Integration Update Record
  • Magento 2.X Integration ServiceNow Integration

    Magento 2.X + ServiceNow

    Create Record to ServiceNow from New Product in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Product
     
    Then do this...
    ServiceNow Integration Create Record
  • Magento 2.X Integration ServiceNow Integration

    Magento 2.X + ServiceNow

    Update Record in ServiceNow when New Customer is created in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Customer
     
    Then do this...
    ServiceNow Integration Update Record
  • Magento 2.X Integration {{item.actionAppName}} Integration

    Magento 2.X + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Magento 2.X + ServiceNow in easier way

It's easy to connect Magento 2.X + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Customer

    Triggers when Magento gets a new customer.

  • New Order

    Triggers when a new order is created (with line item support).

  • New Product

    Triggers when a new product is created in Magento.

  • New Sales Order Credit Memo

    Triggers when a new sales order creditmemo is created.

  • New Sales Order Invoice

    Triggers when a new sales order invoice is created (with line item support).

  • New Sales Order Shipment

    Triggers when Magento gets a new sales order shipment (with line item support).

  • Updated Customer

    Triggers when Magento gets a updated customer.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Category

    Create a new category

  • Create Customer

    Create a new customer

  • Create Order

    Create a new catalog order

  • Create Product

    Create a new catalog product

  • Create Sales Order Comment

    Create a new sales order comment

  • Create Sales Order Invoice

    Create a new sales order invoice

  • Create/Update Product

    Create/update a new catalog product

  • Update Product

    Update a catalog product

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Magento 2.X & ServiceNow Integrations Work

  1. Step 1: Choose Magento 2.X as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Magento 2.X to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Magento 2.X and ServiceNow

ServiceNow is a cloud-based platform that allows organizations to manage IT processes through the use of a single portal (ServiceNow, 2014. This portal will allow for configurable service desks and allows users to add workflows among many other things. This software is used by many businesses, large or small, to help them in different areas of IT support. Magento is a free open source e-commerce package that allows companies to create their own online store. With this software, users can create a storefront that is customizable and unique to their company. Both ServiceNow and Magento have different purposes but are similar in many ways. In this paper, we will compare and contrast these two platforms and discuss how they can be integrated together.Magento 2.X is a free open source e-commerce platform that allows users to create an online store for their company. Using this platform, users can add products, advertise their products, process orders, and much more. One of the best features of Magento 2.X is that it is customizable. Users can customize there own themes to make it look unique to their company. Because it is free and open source, developers can add plugins to the software to expand its capabilities. Most of the functionality is built into the software so developers do not need to write much code to begin using it. Also, many developers have created modules that can be added to the site to make it function in different ways (Magento, 2014.ServiceNow is a cloud-based platform that allows an organization to manage IT and business processes through the use of a single portal (ServiceNow, 2014. This portal allows users to add workflows among many other things. This software is used by many businesses, large or small, to help them in different areas of IT support.ServiceNow has many modules that can be added to the software depending on what business needs they have. These modules include asset management, change management, delivery management, incident management, knowledge management, security management, service catalogs and service desk (ServiceNow, 2014. One of the most important modules in this software is the service desk module. This module allows companies to create a customizable service desk for their employees to use when they have problems with their computers or software. The service desk can be customized in many ways including routes that the employees can take when they call in for help and automation rules that help them as they fix problems (ServiceNow, 2014. Since ServiceNow has so many features and modules already built into it, adding another piece of software like Magento 2.X would not be too difficult. If anything, ServiceNow may make Magento even better by allowing companies greater contrp over how their site works.Magento 2.X and ServiceNow are two great pieces of software that each have their own unique benefits that make them ideal for many different companies. By integrating these two platforms together, companies will be able to create a better e-commerce experience for their customers while also having every IT problem handled by ServiceNow.Integration of Magento 2.X and ServiceNow:ServiceNow can be configured to work with Magento 2.X by creating new workflows and rules within ServiceNow's service desk module. The first step would be configuring the service desk module in ServiceNow so that whenever a customer calls in about an issue with their website or products, ServiceNow will create a ticket for the issue on Magento 2.X's service desk. The next step would be setting up a flow within Magento 2.X's service desk so that upon an issue being created in the service desk within ServiceNow, Magento 2.X creates an incident ticket on its own service desk. This incident ticket could then be worked on by any employee who has access to the ticket and respved as quickly as possible (ServiceNow, 2014; Magento, 2014.While this scenario presents one way that the platform could be integrated together, there are many other ways that these platforms could be integrated together depending on what other functionality you want in your e-commerce store.Integration of Magento 2.X and ServiceNow Benefits:By integrating these two platforms together, companies will be able to create a better e-commerce experience for their customers while also having every IT problem handled by ServiceNow. Since Magento 2.X would be integrated with ServiceNow's service desk system, customers would no longer need to call in about issues with their website as those issues would automatically be handled by ServiceNow's service desk module which is designed to spve IT problems (ServiceNow, 2014. Also if any issues were encountered while working on the site, they would automatically be sent over to ServiceNow's service desk module which could then create an incident ticket on its own service desk and allow an employee to work on the issue (ServiceNow, 2014; Magento, 2014. This integration will also allow companies to more easily manage their entire IT infrastructure using only one portal as they will be able to see all of their tickets from both systems right within ServiceNow (ServiceNow, 2014.This integration between these two platforms will also allow companies to better customize their e-commerce site as they will have access to more features than just Magento 2.X alone (Magento, 2014; ServiceNow, 2014. For example if a company uses Magento 2.X but does not want its customers to have different shipping options depending on where they are located or what type of product they are buying then they can simply add this feature within ServiceNow's service desk module (ServiceNow, 2014. Another benefit of integrating these platforms together is that if a company wants its website to function exactly like its internal network then it could do this by integrating ServiceNow's service desk system with Magento 2.X's service desk system (ServiceNow, 2014; Magento, 2014.Integration of Magento 2.X and ServiceNow Integration Tops:In order for companies to integrate Magento 2.X into ServiceNow's service desk system there are several tops available that make doing this easier than ever before (ServiceNow, 2014. There are several ways that companies can integrate these two platforms together depending on what they want from their e-commerce site (Magento, 2014; ServiceNow, 2014. The first top is called Connect360 which is an extension for ServiceNow that makes it easy for users to configure integrations with other applications (ServiceNow, 2014. This top works by allowing users to quickly create new workflows and rules within ServiceNow's service desk module regardless of where they are within the application (ServiceNow, 2014. Another top that is used for this integration is Connector for Salesforce which is used for integrating Salesforce into ServiceNow's service desk system (ServiceNow, 2014. These tops make it quick and easy for users without any programming experience to integrate items like Magento 2.X into their existing IT infrastructure (ServiceNow, 2014; Magento, 2014.Integration of Magento 2.X and ServiceNow References:Magento http://www.magentocommerce.com/wiki/index.php/Main_PageService Now http://www.servicenowincidentmanagementblog.com/service-now-is-it-worth-the-investment/

The process to integrate Magento 2.X and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.