Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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It's easy to connect Magento 2.X + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when Magento gets a new customer.
Triggers when a new order is created (with line item support).
Triggers when a new product is created in Magento.
Triggers when a new sales order creditmemo is created.
Triggers when a new sales order invoice is created (with line item support).
Triggers when Magento gets a new sales order shipment (with line item support).
Triggers when Magento gets a updated customer.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new category
Create a new customer
Create a new catalog order
Create a new catalog product
Create a new sales order comment
Create a new sales order invoice
Create/update a new catalog product
Update a catalog product
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Magento 2.X is an open source ecommerce platform developed by Magento Inc. Magento 2.X offers many new features along with the integration of third-party innovative tops, it provides a great deal of flexibility in terms of setting up your online store. From the beginning, Magento has been designed to work with any payment gateway. It has a lot of features and functionality that help you to create the best possible online store for your business.
Freshdesk is a cloud-based customer service software company founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It’s one of the largest startup from India to be funded by top Silicon Valley venture capital funds such as Accel Partners, Tiger Global Management, Google Capital and Sequoia Capital. Freshdesk is a self-hosted application built on the popular open source platform RubyOnRails. It’s a customer support software that lets you manage multiple customer interactions from one place. The system lets you track, organize and update all customer data in real time and provides you with complete visibility into your customers’ support experience.
Integrating Magento 2.X with Freshdesk will facilitate people to modify product information via Freshdesk ticket page so as to speed up customer support process and customer satisfaction. The integration can also be helpful to remove the tedious task of manually updating product information if customers call us or send emails. With this integration, we can directly update product information through Freshdesk ticket page and then, Freshdesk will automatically notify all clients who have placed orders, so that they won’t have to wait until we reply them again.
Benefits are extensive; it saves time for both Magento 2.X and Freshdesk users, which consequently creates efficiency in customer service and improves customer satisfaction.
The integration of Magento 2.X and Freshdesk will improve customer service efficiency and increase customers’ satisfaction.
The process to integrate Magento 2.X and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.