Integrate Magento 2.X with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Magento 2.X and Freshdesk

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About Magento 2.X

Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Want to explore Magento 2.X + Freshdesk quick connects for faster integration? Here’s our list of the best Magento 2.X + Freshdesk quick connects.

Explore quick connects

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Connect Magento 2.X + Freshdesk in easier way

It's easy to connect Magento 2.X + Freshdesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Customer

    Triggers when Magento gets a new customer.

  • New Order

    Triggers when a new order is created (with line item support).

  • New Product

    Triggers when a new product is created in Magento.

  • New Sales Order Credit Memo

    Triggers when a new sales order creditmemo is created.

  • New Sales Order Invoice

    Triggers when a new sales order invoice is created (with line item support).

  • New Sales Order Shipment

    Triggers when Magento gets a new sales order shipment (with line item support).

  • Updated Customer

    Triggers when Magento gets a updated customer.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Actions
  • Create Category

    Create a new category

  • Create Customer

    Create a new customer

  • Create Order

    Create a new catalog order

  • Create Product

    Create a new catalog product

  • Create Sales Order Comment

    Create a new sales order comment

  • Create Sales Order Invoice

    Create a new sales order invoice

  • Create/Update Product

    Create/update a new catalog product

  • Update Product

    Update a catalog product

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Magento 2.X & Freshdesk Integrations Work

  1. Step 1: Choose Magento 2.X as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Magento 2.X to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Magento 2.X and Freshdesk

Magento 2.X

Magento 2.X is an open source ecommerce platform developed by Magento Inc. Magento 2.X offers many new features along with the integration of third-party innovative tops, it provides a great deal of flexibility in terms of setting up your online store. From the beginning, Magento has been designed to work with any payment gateway. It has a lot of features and functionality that help you to create the best possible online store for your business.


Freshdesk is a cloud-based customer service software company founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It’s one of the largest startup from India to be funded by top Silicon Valley venture capital funds such as Accel Partners, Tiger Global Management, Google Capital and Sequoia Capital. Freshdesk is a self-hosted application built on the popular open source platform RubyOnRails. It’s a customer support software that lets you manage multiple customer interactions from one place. The system lets you track, organize and update all customer data in real time and provides you with complete visibility into your customers’ support experience.

Integration of Magento 2.X and Freshdesk

Integrating Magento 2.X with Freshdesk will facilitate people to modify product information via Freshdesk ticket page so as to speed up customer support process and customer satisfaction. The integration can also be helpful to remove the tedious task of manually updating product information if customers call us or send emails. With this integration, we can directly update product information through Freshdesk ticket page and then, Freshdesk will automatically notify all clients who have placed orders, so that they won’t have to wait until we reply them again.

Benefits of Integration of Magento 2.X and Freshdesk

Benefits are extensive; it saves time for both Magento 2.X and Freshdesk users, which consequently creates efficiency in customer service and improves customer satisfaction.

The integration of Magento 2.X and Freshdesk will improve customer service efficiency and increase customers’ satisfaction.

The process to integrate Magento 2.X and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm