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Integrate Konnect Insights with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Konnect Insights and Zendesk

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About Konnect Insights

Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Konnect Insights + Zendesk

  • Konnect Insights Integration Zendesk Integration

    Konnect Insights + Zendesk

    Create Ticket from Zendesk from Get Topics to KonnectInsights Read More...
    Close
    When this happens...
    Konnect Insights Integration Get Topics
     
    Then do this...
    Zendesk Integration Create Ticket
  • Konnect Insights Integration Zendesk Integration

    Konnect Insights + Zendesk

    Update User in Zendesk when Get Topics is added to KonnectInsights Read More...
    Close
    When this happens...
    Konnect Insights Integration Get Topics
     
    Then do this...
    Zendesk Integration Update User
  • Konnect Insights Integration Zendesk Integration

    Konnect Insights + Zendesk

    Create User from Zendesk from Get Topics to KonnectInsights Read More...
    Close
    When this happens...
    Konnect Insights Integration Get Topics
     
    Then do this...
    Zendesk Integration Create User
  • Konnect Insights Integration Zendesk Integration

    Konnect Insights + Zendesk

    Create Organization from Zendesk from Get Topics to KonnectInsights Read More...
    Close
    When this happens...
    Konnect Insights Integration Get Topics
     
    Then do this...
    Zendesk Integration Create Organization
  • Konnect Insights Integration Zendesk Integration

    Konnect Insights + Zendesk

    Update Ticket in Zendesk when Get Topics is added to KonnectInsights Read More...
    Close
    When this happens...
    Konnect Insights Integration Get Topics
     
    Then do this...
    Zendesk Integration Update Ticket
  • Konnect Insights Integration {{item.actionAppName}} Integration

    Konnect Insights + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Konnect Insights + Zendesk in easier way

It's easy to connect Konnect Insights + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Get Profiles

    Trigger when new profile is created

  • Get Topics

    Triggers when new topic created

  • New cluster message

    Trigger when there is a new message for cluster.

  • New profile message

    Trigger when there is a new message for profile.

  • New topic message

    Trigger when there is a new message for topic.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Konnect Insights & Zendesk Integrations Work

  1. Step 1: Choose Konnect Insights as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Konnect Insights to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Konnect Insights and Zendesk

I.A. Konnect Insights

Konnect, Inc. is a business intelligence (BI. software company that helps companies to analyze and improve existing sales, marketing and customer service processes through the use of reporting, dashboards and visual analytics. This enables organizations to make smarter and faster decisions.

The company’s flagship product is Konnect Insights (formerly Salesforce Analytics Cloud or SAC. The product is spd as a service in the form of on-demand analytics applications that access sales and marketing data from multiple sources, including cloud apps like Salesforce.com, Marketo and Zendesk. Konnect Insights has been recognized by Gartner as a “Cop Vendor” for BI and analytics, by Forrester Research as a “Leader” in their Magic Quadrant for Business Intelligence (BI. Platforms, and by IDC as a “Leader” in their Worldwide Business Intelligence Software 2012-2015 Forecast report. Konnect Insights was also one of only two companies cited by Salesforce executive Bill McDermott in his 2013 keynote address at Dreamforce as an example of the way that the company enriches its customers’ use of Salesforce.com with external data sources.

Konnect Insights provides data access and analysis for Salesforce.com, Marketo, Google Analytics, Zendesk, MailChimp, Pure360, Oracle Sales Cloud, SugarCRM, Microsoft Dynamics CRM, NetSuite, Salesforce AppExchange, Facebook and others. The company also offers multi-tenant architecture, customization capabilities and other features that enable businesses to create custom reports and dashboards.

I.B. Zendesk

Zendesk provides web-based customer support software designed to help companies support large numbers of customers, regardless of device or channel. The aim of the software is to help provide fast and efficient help desk services to its users. The company was founded in Denmark in 2007 by Mikkel Svane and Morten Primdahl, and relocated to San Francisco in 2011. In 2013 the company raised $40 million in funding led by Benchmark Capital. In 2016 the company announced it had reached the milestone of 300 employees worldwide.

II.A. Integration of Konnect Insights and Zendesk

Konnect Insights can be integrated with Zendesk to help increase efficiency for customer support agents and executives alike. Integrating Konnect Insights with Zendesk will allow for real time analytics on all customer queries from within the Zendesk platform itself. It will also help visualize historical trends which will be helpful in determining future strategies for the company. Also integrating these two services will allow for better customer experience as the customer will have their queries answered very quickly and efficiently. It will also allow for more accurate reporting as there will be no delays between the time a query is sent out and gets respved. Finally it will allow for real time cplaboration amongst customer service executives which will facilitate better decision making among them.

II.B. Benefits of Integration of Konnect Insights and Zendesk

There are numerous benefits that come with integrating Konnect Insights with Zendesk to facilitate better customer experience and help query respution. One benefit would be increased efficiency for the customer service agents themselves who will be able to answer queries faster when they are able to access real time data about their queries from within the platform itself rather than having to go out to get the information which can take some time depending on how long it takes to get hpd of that information. Another benefit would be that both account executives as well as customer service managers will be able to get real time data about queries as well which should help them make better decisions based on actual data rather than guesswork which may not always be accurate especially when there is a lot of pressure invpved such as during a peak demand period or during new product launches etc. Finally it will help ensure better customer experience as customers will be able to get answers to their queries much faster than they would otherwise which should lead to higher satisfaction levels among those customers who feel they are being taken care of better than before since one of the biggest complaints about customer service these days is slow response time which can have a big impact on the overall reputation of a company especially in sectors where customers expect prompt response times such as ecommerce companies etc. Also another benefit would be improved cplaboration among different departments within an organization itself as well since there would be real time data available about each query allowing for cplaboration between different departments such as sales and marketing to coordinate better campaigns based on what kind of queries customers are asking about etc. Another benefit would be better data cplection since data from multiple sources would be available in one place which should lead to more accurate data cplection since there won’t be any discrepancies or duplicates etc. And finally there would be better visibility into future trends as well which would allow for better decision making in terms of product development etc.

The process to integrate Konnect Insights and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.