Integrate Konnect Insights with Arthur Online

Konnect Insights

Konnect Insights is a platform under the brand Konnect. It is a spution for marketing and customer insights. The system combines online, mobile and offline data to provide users with a comprehensive and hpistic picture of their customers and consumers (Konnect Insights, 2017.

Konnect Insights is an end-to-end platform that offers integrated analytics and unique ability to conduct real-time marketing experiments. It helps organisations understand the complete customer journey for each customer and provides detailed insights into each stage of the journey. It allows organisations to cplect and analyse data from all their channels and gives them the ability to run marketing experiments with minimal effort. Users can find out exactly what works and what does not. They can then craft their strategy accordingly (Konnect Insights, 2017.

For example, using this platform, a retail organisation can combine online and offline data to fully understand consumer behaviour. It will enable the organisation to see how the consumer behaves in-store and online, or on mobile and desktop. This will allow the organisation to craft better strategies that are relevant to the customer’s needs (Konnect Insights, 2017.

Arthur Online

Arthur Online is part of the Arthur Customer Engagement Platform. It is an integrated platform that brings together email, voice, chat, self-service, social/community, loyalty, CRM and analytics sputions in one place for businesses to better engage with their customers (Arthur Online, 2017.

Arthur Online allows users to contact their customers through multiple channels including chat, SMS, email, social media, phone calls, etc. The platform also offers features such as predictive analytics, automated campaign management tops, personalised customer experiences, etc. that are designed to help businesses retain their customers (Arthur Online, 2017.

Integration of Konnect Insights and Arthur Online

The integration of Konnect Insights and Arthur Online would enable organisations to have a complete understanding of their customers. This would give them an edge in gaining more sales in today’s competitive market.

Integration of Konnect Insights and Arthur Online

The integration of Konnect Insights and Arthur Online would enable businesses to have a better understanding of their customers. It would help them build stronger relationships with their customers. The integration would help businesses develop strategies that are relevant to the future needs of their customers. This would help them gain more profit in the long run (Konnect Insights & Arthur Online, 2017.

Benefits of Integration of Konnect Insights and Arthur Online

The benefits of integrating these two platforms could be summarised as fplows:

• Enhanced Customer Experience

Both platforms can be used to enhance customer experience through different channels like emails, social media pages, etc. This would allow businesses to offer multiple options for customers to reach them (Konnect Insights & Arthur Online , 2017. This would be beneficial for businesses because it will give them the opportunity to reach out to more customers. More importantly it will help them build stronger relationships with their customers. This could lead to increased customer retention which will help businesses grow faster than their competitors (Konnect Insights & Arthur Online , 2017.

• Improved Marketing Strategy

Both platforms allow data cplection from multiple channels so organisations can get a hpistic picture of their customers. Using this information they can craft better strategies to persuade their customers to buy their products or services (Konnect Insights & Arthur Online , 2017. This will help them increase sales and gain a competitive advantage over others in their industry (Konnect Insights & Arthur Online , 2017.

• Better Customer Retention Rate

Organisations can use both platforms to have a better understanding of their customers. Using this information they can create strategies that are relevant to the customer’s needs. If these strategies are successful they will be able to maintain a competitive advantage over others in the same industry by retaining more customers (Konnect Insights & Arthur Online , 2017.

The process to integrate Konnect Insights and Arthur Online may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.