Kintone + Shopify Integrations

Kintone?

Kintone is a cloud based suite of business applications for small and medium-sized businesses (SMBs), developed by Kintone Corporation, Taiwan. The main application of Kintone is the CRM. It was launched in 2007 and it has since been used by more than 100,000 companies across 82 countries worldwide.

Shopify?

Shopify is a Canadian company that provides cloud-based e-commerce services. The company was founded in 2004 and is based in Ottawa, Ontario. Shopify offers merchants various tops and services to design and manage their online stores and retail sales channels. The company also provides a variety of payment sputions and shipping services. Shopify was valued at USD$1 billion in 2013.

Integration of Kintone and Shopify

The integration of Kintone and Shopify enables users to add a customer’s purchase history to an existing contact or open a new contact from a customer’s purchase history. By adding a customer’s purchase history to an existing contact, the user can provide a better customer service experience, while opening a new contact from a customer’s purchase history ensures a better experience for the user’s customer, who can then quickly check their previous orders and be reminded of their previous order details. In addition, users can get access to various information on their customers by the integration of these two applications, such as the number of orders, average order value, average shipping cost, frequency of purchase etc. All this information can help the user better understand the purchasing behaviors of their customers. Based on this understanding, they can use this information to create a personalized marketing strategy. This will not only improve the company’s customer service quality but also increase its profit margin.

Benefits of Integration of Kintone and Shopify

The integration of Kintone and Shopify ensures a better user experience for both users and their customers, as well as increased profits for the company. The information provided by the integration helps the user provide a better customer service experience because the integration allows users to instantly retrieve previous purchase history information of their customers. This allows users to quickly respond to their customers’ needs and guide them through the ordering process if they need help. The integration also enables users to take advantage of Kintone’s built-in analytics function which allows them to automatically cplect all kinds of data about their customers, including how much they spend on average per order, how often they make purchases, how much they spend on average per month, etc. By gaining insights into their customers’ purchasing behaviors, users can use this information for effective marketing strategies. For example, users can send marketing messages to customers who have just placed an order but don’t place another one for several weeks or even months. They can encourage these inactive customers to place another order by promoting some products the customers may be interested in. Moreover, because Kintone provides an integrated view of customer information across different platforms including e-commerce store, social media accounts etc., the company can easily do cross-selling or upselling with other brands or products which are not related to its main business scope. With social media features integrated into Kintone, users can also promote other products or brands that are not related to their main business scope through their social media accounts. This will help them build closer relationships with their customers and communicate updates more frequently with them.

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