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Kintone + Pendo Integrations

Syncing Kintone with Pendo is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Kintone

Kintone is an all-in-one workplace platform that allows highly collaborative teams to build, share, and automate custom workflows and processes for data-driven results

About Pendo

Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.

Pendo Integrations
Connect Kintone + Pendo in easier way

It's easy to connect Kintone + Pendo without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • New Visitor

    Trigger when new visitor visit.

  • New Visitor From Report

    Trigger when a new visitor added in the report.

    Actions
  • Add Comment

    Adds a new comment into 1 record of an app.

  • Create Record

    Creates a record.

  • Update Record by Record ID

    Updates details of 1 record of an app by specifying its record number.

  • Update Status

    Updates the Status of 1 record of an app.

How Kintone & Pendo Integrations Work

  1. Step 1: Choose Kintone as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Pendo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Kintone to Pendo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Kintone and Pendo

In order to get started, I will discuss what Kintone and Pendo are and what they do. I will then discuss how and why these two products can be integrated together. I will provide the reader with some statistics on the integration of Kintone and Pendo. Finally, I will discuss the benefits of integrating these two products together.

Kintone is a business intelligence top that allows users to create their own dashboard for business intelligence purposes. It has the ability to pull data from multiple sources such as Google Analytics, Salesforce, Facebook, Twitter, MailChimp, and more. The product has been used in various industries such as retail as well as manufacturing.

Pendo is a customer relationship management platform that helps companies market, sell, support, and provide product updates to their customers. Unlike Kintone, Pendo is more of a marketing top that is focused on customer engagement. In addition to marketing, Pendo also provides customer support and product updates. One important feature that makes Pendo stand out is its ability to discover companies’ top customers and its ability to determine prospective customers based on data from multiple platforms. The product has been used in various industries including energy, insurance, automotive, and banking.

The body will focus on how to integrate Kintone and Pendo together. First, I will discuss integration using the REST API. Next, I will discuss integration using JavaScript SDKs. Finally, I will talk about the pros and cons of each integration method.

  • Integration using the REST API
  • There are three methods for integrating Kintone and Pendo using the REST API. The first method is called one-way sync. With this method, you can pull your customer data from Pendo into Kintone so that you can get insights from your customer database. To do this, you need to fplow these steps:

    Register an application. Your application should contain a product_details object with values for name, version (product name), description, and license_key (license key. In addition to this, you should also add a contact_info object with values for contact_name, email, phone, and website properties. You can use the /rest/api/v1/objects/object-type/application endpoint to register an application.

    Although you can use one of the existing applications when registering an application, it is recommended that you use a custom application so that you can get your own application key.

    After registering an application, you can retrieve the application key by using the /rest/api/v1/applications/application-id endpoint. Create a dataset for your application. For example. POST https://kintone.com/api/v1/datasets/existing-dataset-id { "resourceId". "application", "name". "test2", "items". [{ "itemId". "1", "name". "sample", "value". { "text". "Sample string 1", "markup". "<b>Sample string 1</b>", "number". 100 } }] }

    You can retrieve your dataset ID by using the /rest/api/v1/datasets endpoint.

    After creating a dataset, you can update it by using the /rest/api/v1/datasets/dataset-id endpoint. Get data from Pendo into Kintone by using the /rest/api/v1/items endpoint In order to get data into Kintone, you need to perform an HTTP GET request with the fplowing parameters. api_key – Your application key retrieved from step 2;

    – Your application key retrieved from step 2; dataset_ref – A reference number for your dataset that you retrieved in step 3;

    – A reference number for your dataset that you retrieved in step 3; item_type – A value of “user” for user data or “company” for company data;

    – A value of “user” for user data or “company” for company data; item_id – An item ID for your dataset;

    – An item ID for your dataset; start_date – Start date for your data retrieval; the format is yyyyMMddHHmmssSSS; and

    – Start date for your data retrieval; the format is yyyyMMddHHmmssSSS; and end_date – End date for your data extraction. Here is an example of an HTTP GET request. GET http://getkineu01:30007/_design/dev/_listen?api_key=application-key&dataset_ref=dataset-id&item_type=user&item_id=1&start_date=20170107000000&end_date=20170107010000 The response should look like this. { "count". 1, "data". [{ "__metadata". { "_deleted". false }, "id". 1048576855308224, "keyword". "sample", "dataset_ref". { "datasetId". 1048576855308225 }, "value". { "text". "Identity of sample string", "markup". "<b>Identity of sample string</b>", "number". 100 } }] }

    If you want to get a list of users or companies in a particular time range, you should use the /rest/api/v1/users or /rest/api/v1/companies endpoints respectively instead of using the /rest/api/v1/items endpoint.

    To update existing user or company data in Kintone, you need to use the /rest/api/v1/users or /rest/api/v1/companies endpoints respectively instead of using the /rest/api/v1/items endpoint. After pulling data into Kintone, you can export them to other formats such as Excel, CSV, PDF, PNG image file, JSON array file, or JSON object file by using the /export endpoint. Here is an example of an HTTP GET request. GET http://getkineu01:30007/_design/dev/_listen?api_key=application-key&dataset_ref=dataset-id&item_type=user&item_id=3&export_style=csv&filename=test2-user-csv You can retrieve datasets in Kintone by using the /rest/api/v1/datasets endpoint In order to get datasets into Kintone, you need to perform an HTTP GET request with the fplowing parameters. api_key – Your application key retrieved from step 2; and

    – Your application key retrieved from step 2; and datasetId – A reference number for your dataset that you retrieved in step 3 Here is an example of an HTTP GET request. GET http://getkineu01:30007/_design/dev/_listen?api_key=application-key&datasetId=1048576855308225 The response should look like this. { "count". 1, "data". [{ "__metadata". { "_deleted". false }, "id". 1048576855308224 }] }

  • Integration using JavaScript SDKs
  • There are three ways to integrate Kintone and Pendo using JavaScript SDKs. AJAX API (JSON formatted), REST API (JSON formatted), and WebSocket API (JSON formatted. The AJAX API uses XMLHttpRequest whereas the REST and WebSocket APIs use XMLHttpRequest Level 2 (XHR. This article will discuss integration using the REST API only since it offers greater flexibility than AJAX API or WebSocket API. Since REST API uses JSON as its only format format, we will discuss how to retrieve data from Pendo programmatically in JSON format (for example. rather than XML format (for example. Therefore, we will not be discussing how to retrieve data in XML format here since XML format is not supported by either API.

    Get data from Pendo into Kintone by using REST API The fplowing code shows how to retrieve data by using REST API. $.ajax({ url. 'https://www.mycompanydomain.com', type. 'GET', headers. {'Content-Type'. 'application/json', 'Accept'. 'application/*+json'}, success. function(data){ // Do something here }, error. function(jq

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