Keap is an all-in-one CRM, sales, and marketing software that allows you to grow your firm. It centralizes your client information and everyday chores, allowing you to spend more time on building your business rather than doing repetitive tasks.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
It's easy to connect Keap + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new appointment created.
Triggers when a new company created.
Triggers when a new contact created.
Trigger when a new invoice created.
Trigger when a new payment received.
Triggers when new tag is created.
Triggers when a new task is created.
Triggers when a tag is added to a contact the first time.
Triggers when an existing contact is updated.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new company.
Creates a new invoice.
Creates a new note on a contact record.
Creates a new task.
Creates a new contact or updates an existing contact.
Apply tags to a contact.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
In the business world, organizations need to deal with a lot of challenges. In this competitive world, organizations must give their best in order to be successful. In this regard, many organizations are looking towards Artificial Intelligence (AI. and machine learning. So, in this paper we will discuss Keap and Freshdesk integration.
Keap is a software company that has been started by a group of students from the University of California Berkeley. The initial name of this startup was KeenIO. This startup is based in San Francisco, California. Keap provides data analytics services to companies. These services are delivered mainly through Kaa Platform. Kaa is an open source project that has been developed by Keap. It has been built on top of Hadoop stack, Kafka, Zookeeper, Spark, etc. This platform caters to the needs of data scientists who are working for different companies.
Freshdesk is a customer service software provider based in Chennai, India. It was founded by Girish Mathrubootham in 2010. The Freshdesk platform helps small businesses to provide support to their customers. Moreover, it also helps them to increase their revenue by providing other services to their customers.
Integration of Keap and Freshdesk:
The main idea behind integrating Keap and Freshdesk is to provide customer support to small businesses using Freshdesk platform. Small businesses have to hire human resources to provide support to their customers. This leads to high costs. So, they can use the services provided by Keap and Freshdesk to reduce their cost of providing support to their customers. Let’s take an example of a small business that sells mobile phones online. As soon as the customer places an order; he/she will receive a confirmation mail from the small business. Using Keap platform, this confirmation mail will be analyzed by machine learning algorithms like NLP (Natural Language Processing. The algorithms will detect the customer’s mood and then the customer can be provided with an appropriate response using Freshdesk platform. For example, if the customer is angry because the mobile phone ordered is out of stock; then an appropriate response will be provided by Freshdesk like “We are sorry for the inconvenience caused due to our stock out situation” or “We are sorry for not being able to deliver your mobile phone today” fplowed by some kind words like “Your phone will be delivered tomorrow” or “We will refund your money if the phone is still not delivered within 3 days” etc.
Benefits of Integration of Keap and Freshdesk:
A better customer experience is provided using this integration. This integration can contrp customer satisfaction, increase sales and reduce costs for providing support to customers. Freshdesk will help small businesses to provide support to their customers 24/7 without any cost invpved. Moreover, it will improve productivity of employees working in the business because it will remove the need of hiring human resources for providing support to customers. Data analytics can be done on a large scale using this integration which will help businesses to analyze their performance better and make more profits from their business. It can also help them to improve their products. Businesses can also use this integration for improving their processes and workflow as well as for reducing errors that might occur during day-to-day activities at their business. Data analytics can also help businesses to identify their clients better and provide better service to them. Data analytics can also help them to identify their potential clients better and attract them towards their business.
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