Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.Zoho CRM Integrations
Intercom + Zoho CRMAdd Attachment in Zoho CRM when New User is created in Intercom Read More...
Intercom + Zoho CRMCreate/Update Lead to Zoho CRM from New Conversation in Intercom Read More...
It's easy to connect Intercom + Zoho CRM without coding knowledge. Start creating your own business flow.
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Triggers when a new contact is added.
Triggers instantaneously when any entry is created in the specified module.
Triggers when a new contact is added or modified in Zoho.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Add attachment to the selected Module entry.
Creates a new entry in a module
Adds a new contact. (Note: you can use this Connect to update an existing one too.)
Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)
Intercom is a customer communication platform which helps businesses build better relationships with customers by providing them with real-time customer service. It provides insights about their customers and allows them to engage them via different channels like email, phone calls, live chat etc. It also lets the businesses to send automated emails to welcome new customers and cplect feedback about the services provided by them. Zoho CRM is another customer management top that helps small businesses and entrepreneurs to manage customer database, interact with customers in real time, send emails and track the customer leads. Intercom is used for online communication while Zoho CRM is used for offline communication. If these two are integrated they can provide more features to the businesses and help them to serve their customers more effectively.
Integration of both these tops can help businesses to understand their customers in detail. For example, if a customer has signed up for an account on any website via email then his details will be visible in Intercom. The customer can be engaged via live chat or can be sent an email asking him if he wants to receive information about the products of the company. If he replies positively then his contact details can be imported into Zoho CRM and he can be added as a lead. He can be provided with automated emails and text messages regarding the products and services offered by the company. This integration will not only save time but will also help the company to know about its customers in detail. When a customer replies to such emails, the contact details will automatically be updated in both the systems. The information provided by the customer will be recorded in his profile in Zoho CRM so that it remains up-to-date at all times. The administrator of the accounts can access all this information from one single place.
It is important for every business to keep track of their clients so that they can serve them better. Integration of Intercom and Zoho CRM will help businesses do just that and make them more efficient when it comes to managing their customers.
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