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Intercom + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Intercom and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

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Best ways to Integrate Intercom + Zendesk

  • Intercom Zendesk

    Intercom + Zendesk

    Create tickets on Zendesk for new Intercom conversations Read More...
    Close
    When this happens...
    Intercom New Conversation
     
    Then do this...
    Zendesk Create Ticket
    Intercom and Zendesk both are great tools to help you drive sales and offer support through every step of the funnel. Trusted by the world’s most innovative businesses, both tools are great at improving the entire sales and support vertical manifold. After setting this integration up, whenever a new conversation takes place on Intercom, Appy Pie Connect will automatically create new tickets for future follow ups in Zendesk, keeping both teams and client databases updated no matter where the action happens.
    How this Intercom - Zendesk integration Works
    • A new conversation takes place on Intercom
    • Appy Pie Connect automatically creates a ticket on Zendesk
    What You Need
    • An Intercom account
    • A Zendesk account
  • Intercom Zendesk

    Intercom + Zendesk

    Create Ticket to Zendesk from New User in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Zendesk Create Ticket
  • Intercom Zendesk

    Intercom + Zendesk

    Update User in Zendesk when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Zendesk Update User
  • Intercom Zendesk

    Intercom + Zendesk

    Create User to Zendesk from New User in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Zendesk Create User
  • Intercom Zendesk

    Intercom + Zendesk

    Create Organization to Zendesk from New User in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Zendesk Create Organization
  • Intercom {{item.actionAppName}}

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Intercom + Zendesk in easier way

It's easy to connect Intercom + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Intercom & Zendesk Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Zendesk

Intercom?

Intercom is a customer communication software application that provides businesses with tops to communicate with customers through live chat, email, in-app messaging, and push notifications. It is mainly used by small and medium businesses. The company was founded in 2011 by Eoghan McCabe and Des Traynor, who previously worked for Facebook and Google respectively.

  • Zendesk?
  • Zendesk is a customer service software that handles a wide range of customer requests such as email, phone calls, live chats, social media interactions and self-service tops. It can be used across multiple devices including mobile apps. Zendesk was founded in Copenhagen, Denmark in 2005 by Mikkel Svane and Morten Primdahl. After selling the Danish Web-based CRM company he co-founded, Svane decided to create a product to help businesses communicate with customers effectively, which eventually became Zendesk.

  • Integration of Intercom and Zendesk
  • Intercom has announced integration with Zendesk through its Bot for Zendesk app. The app allows Zendesk users to manage support tickets more efficiently and get answers from users via chatbots. Intercom offers similar services using its own platform and it can be integrated with other applications. So, it is good for the companies that use both Intercom and Zendesk to have their own chatbot on the same platform. This would allow them to spend less time integrating or transferring messages from one platform to another. It will also save them money on maintenance.

  • Benefits of Integration of Intercom and Zendesk
  • Intercom offers different features like in-app analytics, sales, marketing and customer support. Users of Intercom can access their data from a single dashboard using APIs. They can also link Intercom to other applications like Salesforce and Zapier. The integration of Intercom and Zendesk makes it possible for users to import tickets into Intercom from Zendesk. They can then be assigned to the right agent through the app’s automated ticket assignment feature. Users can also create chatbots using Intercom and assign them to agents or live chat sessions. The chatbots will allow users to send information about new questions or concerns they have to the agent without having to log into Zendesk. This bot integration will allow companies to better handle customer problems by distributing them among the available agents in an efficient manner.

    The process to integrate Intercom and YouTube may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.