Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Intercom is a customer communication software application that provides businesses with tops to communicate with customers through live chat, email, in-app messaging, and push notifications. It is mainly used by small and medium businesses. The company was founded in 2011 by Eoghan McCabe and Des Traynor, who previously worked for Facebook and Google respectively.
Zendesk is a customer service software that handles a wide range of customer requests such as email, phone calls, live chats, social media interactions and self-service tops. It can be used across multiple devices including mobile apps. Zendesk was founded in Copenhagen, Denmark in 2005 by Mikkel Svane and Morten Primdahl. After selling the Danish Web-based CRM company he co-founded, Svane decided to create a product to help businesses communicate with customers effectively, which eventually became Zendesk.
Intercom has announced integration with Zendesk through its Bot for Zendesk app. The app allows Zendesk users to manage support tickets more efficiently and get answers from users via chatbots. Intercom offers similar services using its own platform and it can be integrated with other applications. So, it is good for the companies that use both Intercom and Zendesk to have their own chatbot on the same platform. This would allow them to spend less time integrating or transferring messages from one platform to another. It will also save them money on maintenance.
Intercom offers different features like in-app analytics, sales, marketing and customer support. Users of Intercom can access their data from a single dashboard using APIs. They can also link Intercom to other applications like Salesforce and Zapier. The integration of Intercom and Zendesk makes it possible for users to import tickets into Intercom from Zendesk. They can then be assigned to the right agent through the app’s automated ticket assignment feature. Users can also create chatbots using Intercom and assign them to agents or live chat sessions. The chatbots will allow users to send information about new questions or concerns they have to the agent without having to log into Zendesk. This bot integration will allow companies to better handle customer problems by distributing them among the available agents in an efficient manner.
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