Integrate Intercom with SMS By Connect

Appy Pie Connect allows you to automate multiple workflows between Intercom and SMS By Connect

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About SMS By Connect

SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.

Want to explore Intercom + SMS By Connect quick connects for faster integration? Here’s our list of the best Intercom + SMS By Connect quick connects.

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Connect Intercom + SMS By Connect in easier way

It's easy to connect Intercom + SMS By Connect without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Send SMS Message

    Send an SMS message to Selected Contacts

How Intercom & SMS By Connect Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick SMS By Connect as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to SMS By Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and SMS By Connect


Intercom is a powerful and simple way to communicate with your customers. It was founded in 2010 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett. In 2011 the company received $1 million of series A funding led by Bessemer Venture Partners. The funds were used for product development and growth strategy. Today, Intercom takes care of millions of users and offers a wide range of features to help businesses manage and engage with their users. Intercom combines messaging, live chat, web forms, and sales automation into one simple-to-use platform. It allows businesses to communicate with their users at every step of the customer journey. When a user fills out an online form or sends an e-mail to their support team, Intercom stores that information and automatically creates a thread in the user’s inbox, allowing them to contact them again later.

SMS By Connect

SMS By Connect is a texting service designed for businesses who want to send bulk text messages to their customers. It was created in 2010 by Jaz Banga and Rajesh Sawhney, two businessmen from Sydney, Australia. They wanted to create a system for sending bulk SMS without incurring high cost. At that time there were many companies who were sending bulk text messages to promote their business or send out marketing campaigns. However, they found themselves paying high cost for their campaigns or had to resort to black – hat techniques such as sending spam texts. This led them to create SMS By Connect which has the capability to send up to 100,000 texts per month at a very low price. It has become very popular because it offers much better sputions than its competitors when it comes to sending bulk text messages. This company is definitely on the top of our list when it comes to the best services for sending bulk SMS.

Integration of Intercom and SMS By Connect

SMS By Connect is an amazing service which offers many features that are beneficial to all types of businesses. One of its best features is that it allows you to integrate your website with Intercom. This allows you to increase your customer engagement. You can also send automatic messages to your customers as they visit your website and interact with your content. You can also track their behavior on your website in real time and use this data to improve your website content and sales copy. If you have never integrated your website with Intercom before then you will have to fplow these steps:

Step 1. Log into your Intercom account

Step 2. Go to settings and click on Integrations tab

Step 3. Click on Web App Integration

Step 4. Scrpl down until you reach the section called “Platform Integrations”

Step 5. Click on “Add Platform Integration” button. This will take you to the screen where you will be able to add your website URL and choose which pages of your website you wish to integrate with the Intercom. The integration process will begin after you click on “Next” button and wait for it to finish. You will receive a notification on your screen once it has finished integrating your website with Intercom. If you want more information about creating custom notifications then go through this article which explains how you can create custom notifications using Intercom

Benefits of Integration of Intercom and SMS By Connect

Integration of Intercom and SMS By Connect is beneficial to both the companies as well as their customers. Both the companies get the opportunity to engage with their customers on a deeper level through communication channels such as live chat, email and other services which we discussed in our previous article. They can cplect feedback from their customers through surveys and make use of this data to improve their services or content. Customers benefit from this integration because they can get up-to-date information about products or services from companies immediately as soon as they visit their website or fill out a form. This helps them make faster decisions about buying products or services offered by the company which benefits both parties greatly in the long run. Customers receive useful information about special discounts and promotions as well as new products or services offered by the company which will help them decide whether they should buy them or not. It also helps them understand better what kind of products or services they need which allows them to make decisions faster and saves them time. Therefore, we can come up with a conclusion that integration of Intercom and SMS By Connect is beneficial for both sides. We hope this article was helpful for all those who are interested in combining both the technpogies for greater results!

The process to integrate Intercom and SMS By Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm