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Integrate Intercom with Microsoft Teams

Appy Pie Connect allows you to automate multiple workflows between Intercom and Microsoft Teams

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

Microsoft Teams Integrations
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Best ways to Integrate Intercom + Microsoft Teams

  • Intercom Integration Microsoft Teams Integration

    Intercom + Microsoft Teams

    Add Member in Microsoft Teams when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Teams Integration Add Member
  • Intercom Integration Microsoft Teams Integration

    Intercom + Microsoft Teams

    Send Channel Messages in Microsoft Teams when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Teams Integration Send Channel Messages
  • Intercom Integration Microsoft Teams Integration

    Intercom + Microsoft Teams

    Create Channel to Microsoft Teams from New User in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Teams Integration Create Channel
  • Intercom Integration Microsoft Teams Integration

    Intercom + Microsoft Teams

    Delete user in Microsoft Teams when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Teams Integration Delete user
  • Intercom Integration Microsoft Teams Integration

    Intercom + Microsoft Teams

    Send Chat Message in Microsoft Teams when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Teams Integration Send Chat Message
  • Intercom Integration {{item.actionAppName}} Integration

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Intercom + Microsoft Teams in easier way

It's easy to connect Intercom + Microsoft Teams without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Intercom & Microsoft Teams Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Teams as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Microsoft Teams.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Microsoft Teams

Intercom?

Intercom is an application that facilitates communication with customers using various channels. It has a simple and user-friendly interface that allows the customer support team to manage each customer’s issue in a timely manner. It also integrates features like email, chat, phone, and more.

  • Microsoft Teams?
  • Microsoft Teams is an application that can be used to handle teamwork within an organization. It offers instant messaging, voice calls, video calls, file sharing, and many more features. It also offers a multi-tenant environment, which means that multiple organizations can share common information.

  • Integration of Intercom and Microsoft Teams
  • Intercom and Microsoft Teams have many features in common. They have similar interfaces; they are both cloud-based applications that offer the same level of security; and they have a similar level of integration with other products.

    Intercom’s integration with Microsoft Teams allows for seamless sharing of data between the two platforms. This integration is mainly used for introducing new members to existing teams. For example, when a new Intercom agent joins a team, they will be notified through Microsoft Teams when there is a new message on their conversation stream. This message will contain all the information about Intercom conversation threads. The agent can then accept or reject the request to join the conversation thread.

  • Benefits of Integration of Intercom and Microsoft Teams
  • Microsoft Teams provide many benefits to its users, including:

    Easily accessible data from other Office 365 applications by simply adding them as a tab in the app - This supports teams when working together on a certain project or task by allowing them access to information relevant to the project or task without having to switch applications.

    Easy cplaboration - Microsoft Teams allows users to easily share content with others in their organization without having to leave their team channel. This includes documents and any other type of content that is shared through the app. This feature allows users to build off each others ideas and work faster when cplaborating on tasks or projects together.

    Universal Data Sharing across Microsoft 365 - Microsoft Teams works with other Office 365 applications like Word, Excel, and PowerPoint so that if changes are made in one platform it shows up in the other platform as well. This gives teams access to all their documents at all times without having to switch applications. An example would be if you are working on something on your computer and you need to access that same document on your phone without having to go back to your computer, this is where universal data sharing comes in handy.

    There are several reasons why it would be beneficial for companies using Intercom to integrate the software with Microsoft Teams. The first reason is because both platforms offer a similar level of accessibility across devices and platforms, making it easier for users to access their data whenever they want. Another reason is that both platforms allow easy cplaboration between users in different organizations. The last reason is because both provide access to various types of applications while working cplaboratively on projects and tasks.

    The process to integrate Intercom and Microsoft Outlook may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.