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Integrate Intercom with Microsoft Outlook

Appy Pie Connect allows you to automate multiple workflows between Intercom and Microsoft Outlook

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

Microsoft Outlook Integrations
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Best ways to Integrate Intercom + Microsoft Outlook

  • Intercom Integration Microsoft Outlook Integration

    Intercom + Microsoft Outlook

    Create Contact to Microsoft Outlook from New User in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Outlook Integration Create Contact
  • Intercom Integration Microsoft Outlook Integration

    Intercom + Microsoft Outlook

    Send Email in Microsoft Outlook when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Outlook Integration Send Email
  • Intercom Integration Microsoft Outlook Integration

    Intercom + Microsoft Outlook

    Create Event to Microsoft Outlook from New User in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Outlook Integration Create Event
  • Intercom Integration Microsoft Outlook Integration

    Intercom + Microsoft Outlook

    Delete Event in Microsoft Outlook when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Microsoft Outlook Integration Delete Event
  • Intercom Integration Microsoft Outlook Integration

    Intercom + Microsoft Outlook

    Create Contact to Microsoft Outlook from New Conversation in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    Microsoft Outlook Integration Create Contact
  • Intercom Integration {{item.actionAppName}} Integration

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Intercom + Microsoft Outlook in easier way

It's easy to connect Intercom + Microsoft Outlook without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Intercom & Microsoft Outlook Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Outlook as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Microsoft Outlook.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Microsoft Outlook

Intercom?

Intercom is an application for instant messaging, live chat and email marketing. Founded in 2011 by Eoghan McCabe, Des Traynor and David Barrett, it was created to be used for customer service. It has since evpved into a complete customer communication top. Based in San Francisco, California, USA, it has received $95 million in funding from investors such as Andreessen Horowitz, Bessemer Venture Partners and First Round Capital.

  • Microsoft Outlook?
  • Microsoft Outlook is an email client. It was introduced in 1993 and is still the most popular email client today. It is owned by Microsoft. It can be used on Windows, Android, iOS and Mac OS X. As of 2015, there have been over 1 billion downloads of Outlook for mobile devices and desktops. According to Microsoft, it has over 400 million active users.

  • Integration of Intercom and Microsoft Outlook
  • In March 2016, Intercom announced that it would be integrating its platform with Microsoft Outlook. This integration allows users to respond to support tickets using their Outlook inbox. This gives teams a very efficient way of managing support conversations and using those interactions as a means to generate leads. Intercom will also let users receive Intercom notifications from within the Outlook interface as well as send messages to Intercom accounts from within Outlook. These features allow businesses to easily manage support requests while simultaneously generating leads.

    The integration provides a number of benefits for the user. For example, businesses that use Intercom will be able to react faster to service requests within their inbox while at the same time using the conversation as a lead generation opportunity. This can result in better productivity and increased sales due to a more efficient method of responding to customers. The feature requires no additional software installation because it uses the native platform for each product. This means that businesses will not need to worry about losing the full functionality of either platform when they use them together. Businesses have access to all of the features they are accustomed to with each platform separately but can also take advantage of the new functionalities provided by their integration. By being able to respond quickly to clients’ needs, businesses can eliminate the risk of turning away customers because of an excessively long response time. Businesses can also take advantage of the deeper analytics provided by incorporating both platforms into a broader business strategy.

  • Benefits of Integration of Intercom and Microsoft Outlook
  • Businesses have a number of benefits available to them when they integrate Intercom with Microsoft Outlook. For example, businesses that use Intercom will be able to better monitor conversations and respond faster. They will also be able to use Intercom to send messages via email or phone directly from their inbox. This eliminates the need for extra software installations or logistical issues caused by having multiple communication methods for clients. While this integration will allow businesses to better monitor their interactions with clients, it also provides data that can be used in a variety of ways to help improve overall productivity and sales efforts. Businesses will have access to the analytics that are provided by both platforms individually but will be able to use them together to gain more accurate insights into how they interact with customers and what those interactions tell them about how they can improve their business processes overall.

    The integration between Intercom and Microsoft Outlook offers businesses many benefits that they could not achieve with either platform alone. By providing businesses with more information about their clients, this integration gives businesses a greater ability to serve their customers efficiently while also providing them with greater insight into how effective they are at attracting new clients. By turning more clients into repeat customers, these businesses can increase revenue, which contributes to greater profits for the company overall.

    The process to integrate Intercom and Microsoft Exchange may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.