Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.
Mattermost IntegrationsIntercom + Mattermost
Post Message in Mattermost when New User is created in Intercom Read More...Intercom + Mattermost
Post Message in Mattermost when New Conversation is created in Intercom Read More...Intercom + Mattermost
Post Message in Mattermost when New Lead is created in Intercom Read More...Mattermost + Intercom
Create/Update Lead to Intercom from New Message Posted to Channel in Mattermost Read More...Mattermost + Intercom
Create/Update User to Intercom from New Message Posted to Channel in Mattermost Read More...It's easy to connect Intercom + Mattermost without coding knowledge. Start creating your own business flow.
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
When message post on perticular channel.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Post a new message to a channel.
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Intercom is a platform that helps businesses communicate with the users of their product. It was founded by Des Traynor, Ciaran Lee, David Barrett, and Eoghan McCabe in 2011 in Dublin, Ireland. In 2016 Intercom's revenue surpassed $100 million and the company now has over 600 employees in three offices. Dublin, San Francisco, and Singapore.
Mattermost is a team communication top that allows for private messaging and chat rooms with up to 500 people. It is free and open source software that can be used online or downloaded as an app for desktop use. It was founded by Frank Karlitschek in 2014 in San Francisco, California. Mattermost now has four offices. San Francisco, Bangalore, Berlin, and Moscow.
In March 2016 Intercom announced integration with Mattermost. This integration allows for Intercom's communication tops to be used in Mattermost's online chat rooms. This is beneficial for both companies because it allows customers of Mattermost to access Intercom's communication tops and vice versa. This integration also promotes growth for both companies. Customers who use Mattermost can now use Intercom's tops to create conversations between teams and users of Mattermost can now communicate with employees of Intercom. This new integration will hopefully lead to more team work between the two companies as well as additional sales for each company.
The benefits of this integration are numerous. Intercom and Mattermost have already begun creating a better workplace experience for their customers. For example, customers using Mattermost will have access to Intercom tops such as customer support and customer feedback messages. These tops allow for better customer satisfaction and feedback on products which ultimately leads to more sales. Additionally, more customers will be able to communicate with their peers using the Intercom tops within the chat rooms of Mattermost. This integration will likely lead to more team cplaboration. Team members will be able to communicate with one another more easily through the messaging system provided by Intercom. Employees could use this method of communication to create a better work environment, improve company morale, and strengthen the company's customer service.
In conclusion, the integration of Intercom and Mattermost is beneficial for both companies. Customers of Mattermost have access to better customer feedback methods from Intercom and customers of Intercom now have access to the team cplaboration tops that Mattermost provides chat rooms including team messaging systems. This integration will help each company grow as well as create a better workplace experience for customers.
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