Integrate Intercom with Konnect Insights

Intercom?

Intercom is a software that provides businesses with the ability to communicate and engage with customers. Their team is composed of sixty people; they are based in San Francisco and have offices in Dublin and Chicago. Intercom is the top that helps companies better understand their customer base and provide them with a more personalized service. “Intercom is used by more than 3,000 companies to talk to customers, understand product usage, find new leads, support users, build communities, and power web stores” (Intercom. The current list of clients includes names such as Stripe, Twitter, Airbnb, Dropbox, Evernote, Shopify, Slack, and many more.

Konnect Insights is a company that offers business intelligence to help businesses make better decisions. This company was founded in 2013 by Matt Mullenweg and Helen Zelman Boniske. They were co-founders of WordPress; Matt has also founded Automattic Inc., which is an online publishing platform. Konnect Insights is headquartered in New York City. “Konnect Insights allows you to quickly identify the right influencers to reach, understand how they think and where they spend time online” (Konnect Insights. Their services include data analysis via social media websites such as Reddit and Tumblr, data visualization, and digital marketing strategy.

In the fall of 2015, Intercom announced its integration with Konnect Insights. This action will allow their clients to better understand the behavior of their customers by using all the data available through both companies. Intercom’s clients are now able to track the behavior of their customers on other websites. “This integration means our customers not only can understand what their customers do on their own site (e.g., what feature they use or what product they buy), but now they can track what their customers do on other sites as well (e.g., what topics they’re interested in or whether they retweeted a link)” (Intercom. One example is that Intercom’s clients now have access to Reddit when looking at their website’s traffic report. This type of information can be useful for brands to better understand their customers’ needs and interests and therefore improve their relationship with them.

The integration between these two companies has several benefits. First, it allows businesses to better understand their customers’ needs and interests. Thus, companies can better meet the expectations of their customers and increase their sales. A second benefit is that businesses can better communicate with their customers. For example, if a customer mentions a brand on another website such as Reddit, an employee from that brand can send them a message to thank them for the mention. A third benefit is that this integration makes it easier for companies to recruit employees. In fact, when an employee leaves a company after working there for a while, it is common that he or she shares work experience about that company on social media websites such as Linkedin or Facebook. By accessing these websites through Konnect Insights, companies can find out if potential candidates are discussing their company on those websites and decide whether or not to contact them. For instance, if an employee of a company discusses how he or she left his position at another company because he wanted to work in a more innovative environment, this company may contact him to see if he would be interested in working for them in order to be more innovative; this would benefit both parties because the candidate wants to work in an innovative environment and the company needs someone who wants to be innovative. A fourth benefit is that businesses can better connect with potential clients. For instance, if a company does not receive any leads from LinkedIn then they can look at Konnect Insights to see if potential clients are talking about them or their products on Reddit. This would give them an idea of where they need to focus their efforts to better attract new clients. Finally, businesses can get real-time insight about what is happening on the internet right now in order to answer important questions or react quickly to changes in customer behavior.

The integration between these two companies has many benefits for businesses. It allows them to better understand their customers’ preferences and needs so they can meet them and gain new clients in return. It also allows businesses to better communicate with their customers by sending them messages when they mention them on other websites or showing interest in their products; this builds a better relationship between the two parties which leads to higher sales for the companies. The integration of Intercom and Konnect Insights provides businesses with powerful tops to understand their customers’ habits while providing them with more personalized service.

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