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Integrate Intercom with Freshteam

Appy Pie Connect allows you to automate multiple workflows between Intercom and Freshteam

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Freshteam

Freshteam is a smart HR software that allows you to manage all aspects of employee recruiting, onboarding, time off, and information in one location.

Freshteam Integrations

Best ways to Integrate Intercom + Freshteam

  • Intercom Integration Freshteam Integration

    Intercom + Freshteam

    Create Employee to Freshteam from New User in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Freshteam Integration Create Employee
  • Intercom Integration Freshteam Integration

    Intercom + Freshteam

    Update Employee in Freshteam when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    Freshteam Integration Update Employee
  • Intercom Integration Freshteam Integration

    Intercom + Freshteam

    Create Employee to Freshteam from New Conversation in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    Freshteam Integration Create Employee
  • Intercom Integration Freshteam Integration

    Intercom + Freshteam

    Update Employee in Freshteam when New Conversation is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    Freshteam Integration Update Employee
  • Intercom Integration Freshteam Integration

    Intercom + Freshteam

    Create Employee to Freshteam from New Lead in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Lead
     
    Then do this...
    Freshteam Integration Create Employee
  • Intercom Integration {{item.actionAppName}} Integration

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Intercom + Freshteam in easier way

It's easy to connect Intercom + Freshteam without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Employee

    Triggers when a new employee is created.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Employee

    Creates a Employee.

  • Update Employee

    Updates an existing employee.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Intercom & Freshteam Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshteam as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Freshteam.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Freshteam

Intercom?

Intercom is an application developed by Intercom, Inc. It helps sales and customer success teams talk to customers. Intercom has over 7,000 paying customers, including software companies like Stripe, Salesforce, Square, Reddit, Twitter, Shopify, Instacart, GoDaddy, Freshworks, CB Insights, DocuSign, Docker, Help Scout, Moz and more. It includes a full suite of messaging products for web and mobile apps. The messaging platform includes a messenger chatbot for both email and websites, a real-time activity stream, a message center for support and a full CRM that integrates with Salesforce and other systems.

The company was founded in 2011 by Eoghan McCabe, Des Traynor and Ciaran Lee. In 2015 Intercom announced a $50 million round of funding from some of Silicon Valley’s top venture capitalists, including Sequoia Capital, Bessemer Ventures and existing investors. In 2017 Intercom raised $100 million from Tiger Global Management.

Freshteam?

Freshteam is a messaging platform that connects the whpe team to fix customer issues faster. With Freshteam, everybody can see everything. Support teams can send messages to each other and to the customer at the same time using a single inbox. Everything is searchable and organized as a conversation. No more manual updates as your team can work simultaneously through features like Templates and Channels.

Integration of Intercom and Freshteam

In order to integrate both platforms, first you need to sign up for an account on freshteam.com and then go to “Settings” and then select the “Integrations” tab. You will then need to click on the blue button that says “Connect with Intercom”. After that, you will be required to enter your intercom API key and hit “Save Changes”. From there, they will automatically start syncing your contacts with your Freshteam account. Also, they will sync all of your conversations with Intercom so you can work on them directly from Freshteam. After this step, you will be able to see all of your conversations in one central location inside of Freshteam and even convert them into tickets and create new tickets directly from your Freshteam inbox.

Benefits of Integration of Intercom and Freshteam

There are many benefits of integrating both platforms together including:

Easier communication between the different departments of the business;

Reducing the amount of time spent on back and forth emails;

Having all your tickets in one place;

Being able to work simultaneously through features like Templates and Channels; and,

Less time spent on updates as your team can work simultaneously through features like Templates and Channels.

The process to integrate Intercom and Freshteam may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.