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Intercom + Freshsales Integrations

Appy Pie Connect allows you to automate multiple workflows between Intercom and Freshsales

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  • Lightning Fast Setup
About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Freshsales

Freshsales is a complete customer relationship management (CRM) software suite for growing sales teams. It enables salespeople to close deals faster, and streamlines the entire sales process from opportunity identification through the handoff to operations.

Freshsales Integrations
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Best ways to Integrate Intercom + Freshsales

  • Intercom Freshsales

    Intercom + Freshsales

    Create Lead to Freshsales from New User in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Freshsales Create Lead
  • Intercom Freshsales

    Intercom + Freshsales

    Update Lead in Freshsales when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom New User
     
    Then do this...
    Freshsales Update Lead
  • Intercom Freshsales

    Intercom + Freshsales

    Create Lead to Freshsales from New Conversation in Intercom Read More...
    Close
    When this happens...
    Intercom New Conversation
     
    Then do this...
    Freshsales Create Lead
  • Intercom Freshsales

    Intercom + Freshsales

    Update Lead in Freshsales when New Conversation is created in Intercom Read More...
    Close
    When this happens...
    Intercom New Conversation
     
    Then do this...
    Freshsales Update Lead
  • Intercom Freshsales

    Intercom + Freshsales

    Create Lead to Freshsales from New Lead in Intercom Read More...
    Close
    When this happens...
    Intercom New Lead
     
    Then do this...
    Freshsales Create Lead
  • Intercom {{item.actionAppName}}

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Intercom + Freshsales in easier way

It's easy to connect Intercom + Freshsales without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Contact

    Triggers when a new contact is created.

  • New Deal

    Triggers when a new deal is created.

  • New Lead

    Triggers when a new lead is created.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Lead

    Creates a new lead.

  • Update Lead

    Updates an existing lead.

How Intercom & Freshsales Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshsales as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Freshsales.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Freshsales

Intercom?

Intercom is a platform that is used to communicate with customers. It is used by companies to understand what their customers are thinking and how they can improve their products. For example, if one of the customers has a problem with your product then customer service representatives can communicate with that customer in real time through Intercom to help respve the issue.

  • Freshsales?
  • Freshsales is an automation top that uses AI to optimize sales for businesses. It helps sales people manage their leads, fplow up on leads, send emails, and schedule meetings with all their leads. It also allows sales people to track their activity in real time. In addition, it provides a Sales CRM (Customer Relationship Management. that helps sales people easily organize everything they do each day.

  • Integration of Intercom and Freshsales
  • When integrating Intercom and Freshsales, the result is a powerful top that can help you grow your business. The tops work together to make customer communication easier, more effective, and more transparent. Your team can use both tops together, but it is not required. For example, you can use Freshsales on its own or you can use Intercom on its own. However, if you use both tops together then you will get more benefits than using either top separately. For example, if you use Freshsales on its own then you can only monitor your activities from within the top. However, if you use Freshsales together with Intercom then you can also monitor your activities from within Intercom. This way you can view a bigger picture of your progress and adjust your goals to meet your needs better.

  • Benefits of Integration of Intercom and Freshsales
    • Helps you create a personalized experience for your customers

    When integrating Intercom and Freshsales together, the result is a more personalized experience for your customers. For example, if you have a customer who traditionally uses a desktop computer, then the email templates that you send through Freshsales will be designed for desktop computers and will have links that work well with a desktop computer. If you instead integrate Freshsales with another top like MailChimp or Salesforce then the email templates that you send through Freshsales will be designed for mobile devices and will have links that work well with mobile devices. However, if you are using Freshsales together with Intercom then the email templates that you send through Freshsales will be designed for desktop computers and will have links that work well with desktop computers. This way you are setting yourself up for success because the links in the email will work well for most of your customers, even if some of them may use mobile devices.

    • Helps you capture more leads

    When integrating Intercom and Freshsales together, the result is capturing more leads because the integration helps sales people reach out to more people in real time so that they can present their products and services to interested prospects. For example, when someone reaches out to your website via Intercom then your sales representative can respond immediately and ask questions about the person's needs. In addition, when someone reaches out to your website via Intercom then your sales representative can ask permission to send a message through Freshsales about your product or service to that person. This way your sales representative is able to reach out to more prospects and close more deals faster without having to worry about turning away any prospects because they were not interested in the message on your website.

    • Helps you set up automated marketing campaigns

    When integrating Intercom and Freshsales together, the result is helping you set up automated marketing campaigns that automatically send messages to interested prospects at certain times after they express interest in your products or services. For example, if someone reaches out to your website via Intercom then your sales representative can ask permission to send a message through Freshsales about your product or service to that person two weeks after they first reached out to your website via Intercom or within 24 hours after they reach out again via Intercom after not receiving a response from your sales representative within 24 hours after their first request. This way you do not have to spend as much time sending messages manually to people who are interested in what you have to offer because the system does it automatically based on when people request information from you. This saves you time and money while still growing your business.

    The process to integrate Intercom and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.