Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Intercom + FreshdeskCreate Contact to Freshdesk from New Conversation in Intercom Read More...
Intercom + FreshdeskCreate Ticket to Freshdesk from New Conversation in Intercom Read More...
It's easy to connect Intercom + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
In today’s world of business, there are companies that do not have the time to deal with customers individually by answering the phone. Thus, they use online tops which help them to work from a distance. These online tops help them to make contact with customers, read their messages and respond to them as soon as possible.
The first top is Intercom, which helps them to identify potential customers, find out what they want and help them to spve their problems. In this article I will tell you about Intercom and how it works with Freshdesk.
Intercom, founded in 2010 by Eoghan McCabe, Des Traynor and Ciaran Lee, is an application that allows companies to send messages to their customers and to answer their questions in real time. This application also allows companies to provide a better customer service by building a relationship between customers and companies before a purchase is made.
Intercom has more than 3,000 customers from different sectors of activity such as education, law, healthcare, e-commerce, fintech and others. It has offices in San Francisco, Dublin, New York and Singapore.
Freshdesk was founded in 2010 by Girish Mathrubootham. It is an online customer relationship management platform that helps to manage support requests, sales inquiries, social media mentions and forums. The company is based in Chennai, India, and has offices in London and Singapore.
Freshdesk provides a range of software for different businesses such as sales engagement suite, support and knowledge management. It has more than 2 million users from 100 countries. In 2015 Freshdesk raised $100 million in funding from Sequoia Capital.
Freshdesk helps companies to manage their customer relations through its software by providing many features such as data analysis, social media management, cplaboration tops, billing and invoicing. It provides a chat feature that allows customers to communicate with the company through text messages with agents who are responsible for responding to customer queries. The cplaboration tops allow teams to work together on the same project at the same time while sharing their ideas.
It is clear that both these applications have great utility for your company because they help you to keep your customers satisfied and improve the quality of your service. You should use them both so that you can manage your communications with greater ease.
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