Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.Deskpro Integrations
Intercom + DeskproAdd Message to Ticket in Deskpro when New User is created in Intercom Read More...
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Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Intercom is a cloud-based live messaging product which helps to communicate with your customers. It has a user interface designed in the shape of an inbox. The inbox has all the messages that you have received from your customers. You can respond to these messages from multiple channels like e-mail, Facebook, Twitter, and more.
Deskpro is another messaging top that helps you to communicate with your customers. Deskpro is a cloud-based platform which gives you the tops to communicate with your customers. You can send many types of messages to your customers. You can even send broadcast messages which are sent to all the users. A good feature of Deskpro is that it helps you to organize your customer data. You can also manage and maintain customer data by using Deskpro.
The integration of Intercom and Deskpro helps the two cloud-based platforms work together and achieve respective goals. For example, the integration of Intercom and Deskpro helps you to easily create a crowdsource email list on Deskpro. This crowdsource email list includes all the email addresses of your customers. This email list helps you to connect with your customers and understand their needs better. After you understand their needs, you can talk to your customers through Deskpro and provide them with a great service or product.
Integration of Intercom and Deskpro has many benefits for both the platforms. However, integration also helps both the platforms to achieve their goals separately as well. For example, after integrating Intercom and Deskpro, you can have access to information about your customers on Deskpro. This information will help you to make sense of the messages you receive on Intercom. On the other hand, to keep track of all the information that you receive on Intercom, you can store this information in Deskpro. This way, both the platforms help each other to achieve their respective goals.
This article was written for the purpose of comparing Intercom and Deskpro. Both these platforms are cloud-based tops used for communication with customers. These two platforms have some integration features too. Integration helps the two products interact better and achieve their goals faster and easier than before.
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