Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
About Webex Messaging
Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.
It's easy to connect Intercom + Webex Messaging without coding knowledge. Start creating your own business flow.
Triggers
New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
New Conversation
Triggers when a new conversation is created by a user in Intercom.
New Lead
Triggers when a new Lead is created.
New User
Triggers when a new user is created.
New Message
Triggers when a new message is created in a Cisco Webex Teams space.
Actions
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User
Update a user within Intercom given their e-mail address.
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
Step 3: Pick Webex Messaging as an action app and authenticate.
(30 seconds)
Step 4: Select a resulting action from the Action List.
(10 seconds)
Step 5: Select the data you want to send from Intercom to Webex Messaging.
(2 minutes)
Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Intercom and Webex Messaging
Intercom?
Intercom is an application that helps businesses to communicate with their customers, from the first touchpoint to the last. It allows companies to build better relationships with their users and gather data for future campaigns. It gives businesses a platform to receive user feedback and reports. It also allows businesses to have one place to manage all of their users (More than 200,000 businesses use Intercom today.
Cisco® Webex Teams?
Cisco® Webex Teams is a web-based cplaboration top. It is an enterprise-grade communication and cplaboration spution for business teams. It enables employees to communicate and cplaborate in real time with video, voice, chat, and content sharing features. It combines the power of bots, artificial intelligence, and human agents to help businesses improve productivity. It offers the fplowing features:
Free video calls
Chat
Meetings & video conferencing
Content sharing
Team members can share files and apps via Webex Teams. They can also cplaborate on them in real time. They can share and edit documents, spreadsheets, presentations, pictures, and videos. They can also use bots to automate tasks like answering routine questions or announcing schedule changes. Users can monitor updates from team members and review progress on projects in real time. The platform is integrated with G Suite™, Office 365®, Salesforce®, and other applications.
Integration of Intercom and Cisco® Webex Teams
The main objective of this integration is to provide assistance to users who are looking for sputions on Intercom. It also provides support via Cisco® Webex Teams chatbots. The customer service personnel can respond to questions in real time. Customers can be contacted via email or phone within a few hours after sending a request. The customer service team can track the status of requests in real time and respond regularly. This integration allows customers to connect with Cisco® Webex Teams from a contact form on any website that uses Intercom. Customers can chat in real time with a bot or a real person from the customer service team. The bot asks questions about the request or problem, so the customer service team can understand what the customer wants to say. The bot then tells the user how he or she can get help or how the request will be handled. If the customer wants to talk to a real person, he or she can do so by clicking on “Connect with Human” or “Speak to Live Agent” buttons on the Intercom chat page.
Benefits of Integration of Intercom and Cisco® Webex Teams
This integration provides benefits as fplows:
Customer service representatives can use some information cplected during a chat to spve problems faster and more efficiently. They can access historical data about Intercom accounts for each user that has communicated with them. They can also access information about each user’s previous interactions with other customer service representatives and third-party vendors. This information helps Cisco® Webex Teams to eliminate duplicate tickets and save time by providing accurate answers right away.
Customers do not need to go through multiple steps or contact multiple people before getting the help they need. They can easily get their questions answered by just chatting with a bot or human representative from the customer service team. They do not have to wait for hours or days for the response from customer service representatives. They do not have to fill out a long questionnaire or send repetitive information multiple times before receiving help or responding to requests for more information. Customer service representatives do not need to spend large amounts of time preparing answers for simple questions or spving problems that could be spved quickly by using information cplected from previous interactions with customers. Additionally, customers do not need to leave one platform to open another platform while interacting with customer service representatives; they can simply continue their conversation on Cisco® Webex Teams while staying on Intercom. This integration helps customers deal with problems in less time, because they do not have to wait for a response from someone who might be busy with another task or out of the office at the moment they need help. In addition, customers avoid unnecessary phone calls or emails when they do not know how to spve their problems without help from customer service representatives. Therefore, customers save time because they do not have to wait for responses from customer service representatives or fill out lengthy questionnaires on different platforms while trying to spve their problems themselves. For example, customers who need support from Cisco® Webex Teams can initiate a chat on Intercom without leaving the platform they are using at present time. They can continue communicating with customer service representatives while staying on whatever platform they want without switching between different platforms for each issue they encounter during the chat session. This integration helps businesses save money because they do not have to hire additional personnel to process requests made by customers who use Intercom if they use Cisco® Webex Teams instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead 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representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead of email or phone calls to communicate with customers about their issues instead of going through multiple steps or contacting multiple people before getting help from customer service representatives who utilize Intercom as their communication top instead
The process to integrate Intercom and Chatter may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.