Integrate IMAP by Connect with Tookan

In order to help customers in the present competitive environment, the enterprise must be able to offer a wide range of services for customers. In addition, these services must be flexible and adaptable to the rapidly changing business environment. Therefore, the organization should have a set of customer service management to help customers quickly and efficiently.

In recent years, the enterprise has been faced with increasingly fierce competition from many areas in the outside world. Therefore, the enterprise has developed a large number of services in a short time in order to meet customer requirements. However, despite this rapid development of services, it is still impossible to satisfy customer demands in the era of Internet. There are reasons for this:

First, in order to develop new services in a short time, the enterprise does not have enough staff to handle customer service work. Therefore, in most cases, the enterprise uses staff from other departments to process customer service work. The reason for this is that when there is a request from customers, staff from other departments have to stop their primary work and respond to the request. As a result, the original work will experience a certain delay or even failure.

Second, regarding existing services, although the enterprise offers many services on the Internet, but some of these services are inadequate or are not designed specifically for customers. For example, if customers have questions about products on the website, they may have to call the call center or send emails to customer service staff. This kind of service is not acceptable.

Third, due to poor maintenance of customer information, the enterprise is unable to provide customized services for customers. For example, if customers have questions about products on the website, they may choose to fill out an inquiry form or select contact methods such as email or phone calls. However, after submitting an inquiry form or selecting contact methods, it is difficult to provide timely responses. If this happens frequently, customers will lose interest in the website and stop visiting it frequently. Therefore, failing to provide customized services for customers will cause customers to become unsatisfied with website services, which will result in a negative impact on brand image.

Fourth, although the enterprise provides many online services on its website, many of these web services are not integrated with each other. For example, if users need to make payments online, they cannot use service functions provided by other departments such as product ordering functions. As a result, users will have to go through multiple steps to complete one task.

Integration of IMAP by Connect and Tookan

Recently, IMAP by Connect has established an innovative partnership with Tookan. Tookan is an application platform that helps users discover and access all their business applications with just one single login. It allows users to store data in one central location and access it anytime anywhere without installing any software.

By integrating IMAP by Connect and Tookan together, users can easily retrieve all relevant information for user tasks using one single login. As a result, users do not need to remember multiple usernames and passwords nor install multiple applications on different devices.

Benefits of Integration of IMAP by Connect and Tookan

This integration allows organizations to quickly deliver value-added services to their customers via IMAP by Connect’s websites and mobile apps. The benefits include:

The process to integrate IMAP by Connect and Tookan may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.