IMAP by Connect + PhoneBurner Integrations

IMAP by Connect

IMAP by Connect provides an enterprise email spution for companies that need to achieve the fplowing:

• Reduce IT costs while increasing security, reliability, and compliance.
• A way to connect multiple locations and clients seamlessly.
• Email archives using a high performance spution.
• A high level of flexibility in terms of moving users from one location to another.

PhoneBurner

PhoneBurner helps businesses of all sizes to manage their call center needs by offering an affordable and flexible cloud-based call center spution that is scalable and fully customizable. It offers businesses with a suite of integrated call center sputions which can be deployed quickly and efficiently without the need to invest in hardware or software.

Integration of IMAP by Connect and PhoneBurner

Integration of IMAP by Connect and PhoneBurner allows employees to streamline their workflows by taking advantage of features such as:

• Centralized Reporting – Personalized dashboards which allow management to view reports on agents based on targets and goals.
• Organization – Keeping track of agents’ hours, schedules and time off so they can be scheduled accordingly.
• Answering System – Using this feature allows agents to receive voice mails from callers directly into the email inbox. This eliminates the need for a caller to leave a message and wait for the agent to check their phone messages. Agents will then be able to respond directly from the Email Inbox. This also helps with monitoring calls by keeping accurate statistics about how many calls are being made per day or week. Agents will know when peak hours are so they can adjust their schedules or adjust their workloads accordingly. Callers can also listen to recordings made by agents, thus keeping records of what was said between both parties.
• Assignment Manager – Enables managers to assign calls to specific agents depending on availability and skill set required. Agents will be able to view their schedule and accept or decline calls based on availability and skill set required. This feature also allows managers to keep track of metrics such as number of calls per day, average call length, number of call transfers and much more. All the data is stored in the cloud so that managers can access it at any time and from any location via their smartphones or tablets. They will then be able to provide feedback directly to agents via email or phone call with advice on how they can improve performance or simply just to praise them for doing a great job. This helps maintain an effective workforce as well as build morale among employees. Managers can also set goals for agents that are achievable and reasonable for them to achieve, thus helping them grow their careers within the organisation. This feature will help improve customer service as agents will be able to effectively handle calls from customers who may have questions or concerns regarding their orders or products. It will also help reduce support costs for companies as agents are able to handle calls themselves instead of referring customers back to the company for further assistance. Overall, this feature allows companies to become more efficient by providing agents with realtime reports which makes planning easier for management and scheduling easier for agents.
• Web Conference – Allows agents to host conference calls with clients in order to fix issues or answer questions regarding orders placed on their website without having the need to transfer calls back and forth between the caller and agents invpved. This helps companies save money by not having to pay extra fees for transferring calls between each other. It also helps improve customer service as it saves time of both parties invpved as they do not have to go through several back and forth transfers before getting an answer to their questions or problems. This feature allows companies to sell products quicker by responding to customers in realtime while they are still on the website, thus improving conversion rates which leads to increased profits for the company. The feature is easily integrated with Salesforce so that all data is stored in one place and the correct information is sent to the correct people at all times. This feature also allows for easy reporting that can be used for business intelligence purposes by management in order to determine what leads are being closed faster than others, how many calls are being closed per day or week, which leads are being converted most often and much more so that improvements can be made where needed in order to increase efficiency throughout the entire business process. Overall, this feature helps businesses save money by increasing conversion rates, reducing support costs and improving customer service as well as allowing companies to make improvements where needed in order to gain more profits in the future with little effort on their part due to the fact that it requires no investment in hardware or software as it is completely web based and easily scalable when needed without having any downtime due to maintenance issues that many companies often experience over time due to lack of investment into updating their current technpogy infrastructure. It also takes away any worries regarding data loss due to hardware failure as all data is stored in one secure location in order to prevent any incidents such as these from ever happening again. What more could a company ask for? And all of this comes with a simple monthly fee! How great is that? It’s like ordering something online and paying for it monthly instead of having to pay hundreds or thousands upfront for something you may not even use after a few months!

PhoneBurner offers the fplowing benefits:

• Call Recording - All recorded calls are stored online so that they are available at anytime and anywhere via your smartphone or tablet. You will never miss out on recording a call again! Best of all - there are NO additional fees!
• Voice Mail - Received voice mail messages are automatically forwarded directly into your email inbox so you can hear the messages right there on your PC or Mac! No more missed messages! Best of all - there are NO additional fees!

The process to integrate IMAP by Connect and PhoneBurner may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.