HubSpot + Freshdesk Integrations

Syncing HubSpot with Freshdesk is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About HubSpot

Marketing, sales, and service software that helps your business grow without compromise.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations
Freshdesk Integration Details

  • HubSpot?
  • HubSpot is a software top for inbound marketing. It helps companies to create and nurture leads, generate sales and increase revenue. Its features include:

    Creating landing pages with different designs and templates

    Writing blogs and send it to the right target audience

    Creating lead forms and track its progress

    Track visitor activity and email campaigns

    Send personalized email to customers and clients

    Build company’s brand and social media profiles

    Track and convert leads into customers

    Freshdesk is a customer support and help desk software that is used by many companies around the globe. The features of Freshdesk include:

    Real-time communication between agents and users through live chat, emails, phone calls and tickets.

    Email management includes setting up auto-replies, forwarding emails and attachments, and deleting spam or junk emails.

    Built in customer portal enables customers access to their information and communicate with agents directly.

    Support can be offered through mobile devices such as iOS and Android apps.

    Built in knowledge base that allows sales and service teams to manage FAQs, articles and other information in one place.

  • Integration of HubSpot and Freshdesk allows companies to have a real time communication with their clients through email, chat, phone calls, app notifications and ticketing system. It enhances the performance of both Hubspot and Freshdesk by improving the speed of communication between the client and the company’s support team. This will increase customer satisfaction due to efficient communication with the company’s support team. It will also reduce the cost of communication since there is only one system of communication instead of using multiple methods. For example, instead of creating a blog post, a video tutorial and a social media post, only a single article will be created. This will likely increase the number of visitors on your website which in turn will lead to more leads or customers. Moreover, you can also provide better customer service by providing more information about the products or services on your website. For example, you can add a knowledge base section on your website by integrating Freshdesk with Hubspot. This way, you can save time from explaining the same thing over and over again to your customers which can save you more time to focus on other things such as creating content for your website. Managers can also use this integration to monitor customer service performance on a real-time basis. They can see which agent is handling which case so they can decide who needs more training or if the agent should handle more cases. This will allow managers to improve customer satisfaction since they can monitor their staff’s performance on a real-time basis. Managers can also monitor the performance of each agent so they can decide whether they need to hire more agents to keep up with the increasing demand. Customer support agents who are not handling cases properly will be given training so they can improve their customer service skills. On the other hand, customers can also use this integration to communicate with the support team quickly to spve their problems immediately without having to wait for days via email or phone call. Customers will be able to track their cases easily through live chat or through their account dashboard. They can also check their account status via their dashboard so they know what is happening with their case. This will make them feel like they are getting special treatment since they are given more information than before. It will also make customers trust the company since they are treated like VIPs. Moreover, customers who are not happy with what they are receiving will be able to cancel their orders immediately through this integration. It also helps sales teams because sales people will be able to monitor where their leads are coming from so they can direct their leads accordingly. Salesmen can also use this integration to fplow up on their leads so they don’t miss out any potential customers. Sales people can also track open rates so they can identify areas where they need to improve their presentation skills or approach towards prospective customers. Clients will also appreciate this integration because it allows them to talk to customer support agents quickly via live chat or phone call. They don’t have to wait for days just to receive an answer from customer service team members. Moreover, clients can also check their account status easily through their dashboard so they know what is happening with their case without having to call support team members for information about their case every time they want to know what is happening with their case. This will make them feel like they are important since they are receiving real-time updates about their cases unlike before when they had to wait days just to know what is happening with their case. It will also make them feel that the company cares about them since the company wants them to know what is happening with their case instead of leaving them in dark about it without telling them anything about it. This will lead them to become loyal customers because they believe that the company cares about them instead of treating them like numbers or statistics. Moreover, clients who are not happy with the services provided by the company will be able to leave negative comments about certain services or products on your website so other clients won’t try those services again or buy those products which fail to satisfy them. This way, clients who visit your website will know beforehand if those services or products are worth buying or not which eliminates any problems for future clients who haven’t tried those services yet but want to buy them anyway. B. Benefits of Integration of HubSpot and Freshdesk include. Increased revenue – As mentioned earlier, the integration of HubSpot and Freshdesk allows companies to provide better quality service by reducing costs on communication methods such as email, phone calls, live chats and app notifications as well as ticketing systems such as Zendesk and Freshdesk itself. This way, sales team won’t waste time on unnecessary tasks such as creating blogs or writing guides which will lead them to increase productivity leading to increased revenue for your business. Better user experience – This integration improves user experience for both clients and users because it provides live chat system (instead of email), online tutorials (instead of videos), dashboard (instead of logging in. and app notifications (instead of email. These things make users feel like they are getting VIP treatment instead of being treated as average common people which will cause them to come back often just to experience that feeling again. Better employee performance – Managers can now monitor employee performance on a real-time basis even from outside the office using mobile devices such as iPad or Droid phones since support agents can now access support tickets using these mobile devices as well as PC’s so managers no longer have to wait until Monday morning just to find out if their employees performed well or not during work hours on Friday night/ Saturday morning. Managers will no longer have to wait until next week just to give feedback about employee performance due poor attendance rate or for missing deadlines since they can now do that even on Friday night during work hours without having to wait until Monday morning since they already know what happened during work hours from last Friday. Managers can now properly evaluate employees’ performance on a real-time basis without making mistakes due improper timing on feedback sessions due bad timing caused by waiting till Monday morning since managers no longer have to wait till Monday morning anymore just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since these employees can now access tickets during work hours from home using mobile devices such as iPad or Droid phones as well as PC’s so managers no longer need to wait until Monday morning just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since managers no longer need to wait till Monday morning anymore just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since employees can now access tickets during work hours from home using mobile devices such as iPad or Droid phones as well as PC’s so managers no longer need to wait until Monday morning just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since employees can now access tickets during work hours from home using mobile devices such as iPad or Droid phones as well as PC’s so managers no longer need to wait until Monday morning just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since these employees can now access tickets during work hours from home using mobile devices such as iPad or Droid phones as well as PC’s so managers no longer need to wait until Monday morning just to find out if their employees made mistakes due poor attendance rate or missing deadlines during work hours on Friday night/Saturday morning since these employees
  • The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Connect Freshdesk to 300+ Apps
    Connect HubSpot + Freshdesk in easier way

    It's easy to connect HubSpot + Freshdesk without coding knowledge. Start creating your own business flow.