Integrate HubSpot with Zoho Desk

HubSpot?

HubSpot is a marketing automation platform. It helps businesses to create leads, convert them into customers and retain them. HubSpot offers a suite of products that help companies in various marketing aspects like- managing contacts, lead qualification, SEO, social media etc.

HubSpot is a software as a service (SaaS. company that enables individuals or organizations to manage the entire customer lifecycle via one platform. The platform serves mainly small businesses. The company also provides free and paid versions of their product. It was founded by Brian Halligan and Dharmesh Shah in 2006. They started working on the product in January 2006 and launched it on March 28, 2006. The company is based out of Boston, Massachusetts, United States. The company has its offices in Dublin, Ireland, Mumbai, India and Sydney, Australia which were opened in 2013. As of July 2017, the company had approximately 2800 employees. In October 2017, HubSpot was added to the Russell 3000 Index and is now a member of the S&P 500.

Zoho Desk is a customer support software provided by online office software and business app development company Zoho Corporation. It is used for providing real time customer support services to the customers through multiple channels like email, phone calls, live chat, social media and forums. Zoho Desk supports more than 15 languages. It has more than 240000 agents registered on their platform who provide assistance to their customers. Zoho Desk offers free trial period of 30 days to the customers.

Integration of HubSpot and Zoho Desk facilitates the users to automatically add the new leads to Zoho Desk upon filling the contact details in Contact Manager section in HubSpot. Once the lead is added to Zoho Desk, the user can start chatting with him/her over a specific channel like phone call or email or live chat. This integration helps the user to save a lot of time as they don’t have to manually add the leads to Zoho Desk every time after filling the details in Contact Manager section of HubSpot. This integration allows the user to make use of both software at a lower cost and also increases productivity by using one software for multiple purposes. This way they don’t have to purchase two different software applications for managing leads and providing customer support via different channels like email, phone calls, live chat etc..

The advantages of this integration are as fplows:

• This integration does not require any additional equipment apart from computer or laptop itself as both software are web-based applications. Therefore, it is highly affordable as compared to other integrations that require hardware like IP phones, VoIP softphones etc..
• Both software are cloud based which means that there is no need to install any additional software locally on hard disk of computers. This way it saves a lot of time as no additional installation or configuration is required before using the software applications. The documents created by the user are stored on cloud servers so these documents are always available even if there is any problem with local hard disk drive of computers.
• The software is very easy to use and does not require any training before using it as it does not have any complex functionalities that need to be trained or understood by users before using them. It is also easy to find help whenever needed because it has plenty of documentation on their website that can be accessed when needed.

In conclusion, we can say that integration of HubSpot and Zoho Desk is beneficial for users as it saves their time and makes their job easier as they do not have to manually add people that they have converted into leads into Zoho Desk every time when they fill their details in Contact Manager section in HubSpot. The documentation available online helps them find answers easily whenever they face any difficulty while using these applications.

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