Hubspot CRM is a customer relationship management system that helps teams with their marketing, sales, and customer care needs. With Hubspot CRM, you can track prospects, close deals, nurture leads, sell more, and deliver exceptional customer support.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
HubSpot CRM + ZendeskUpdate User in Zendesk when New Deal is created in HubSpot CRM Read More...
HubSpot CRM + ZendeskCreate Organization to Zendesk from New Deal in HubSpot CRM Read More...
HubSpot CRM + ZendeskUpdate Ticket in Zendesk when New Deal is created in HubSpot CRM Read More...
It's easy to connect HubSpot CRM + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new company is created.
Triggered every time a new contact is created in HubSpot.
Triggered every time a specified property is updated on any contact. This will also be triggered when a contact is created with this property.
Triggers when a new deal is created.
Triggers when a new deal enters a stage.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Associates the deal with dealId with the contact.
Creates a new company.
Creates a new deal.
Create a new contact or update an existing contact based on email address.
Updates an existing company.
Updates an existing deal.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
In this article, I will compare Zendesk and HubSpot CRM. The first thing I do is explain what both of them are. Then I will explain about the integration between Zendesk and HubSpot CRM and lastly I will give my opinion on whether the integration between Zendesk and HubSpot CRM is good or bad.
Zendesk is a customer service software. It is a cloud based software that helps companies manage their customer service, email, social media, mobile and web chat (http://www.e-how.com/how_4909611_use-zendesk.html.
HubSpot CRM is a customer relationship management software that helps small businesses manage their customers and leads (http://www.e-how.com/how_4804031_hubspot-crm.html.
The integration of HubSpot CRM and Zendesk is similar to the integration of Salesforce CRM and Zendesk. The reason why HubSpot and Zendesk have integrated their system is because they believe that using one system for everything makes the customer service more efficient. For example, if a customer asks a question via email, then the system can immediately check to see if he or she has already asked a question before and if so, the system will answer that question from the previous conversation and only ask the customer to confirm it (http://www.slideshare.net/HubSpot/integrating-hubspot-with-zendesk. Not only can you have an integrated system for customer service but also you can track which channels are bringing in the most revenue and focus on those channels. You can also track your customers by the different stages they go through when they are using your services like you can track them from the time when they sign up to when they make their first purchase from you (http://visual.ly/hubspot-zendesk#.
There are many benefits from having an integrated system like HubSpot CRM and Zendesk. The first benefit is that you can handle more customers better than you could with just one system. If one customer service rep is busy with one customer, then he or she can call on other reps within the company to help out with other customers. The other benefit is that you can track which channels are bringing in more sales and use that data to develop new marketing strategies to bring in more customers (http://www.slideshare.net/HubSpot/integrating-hubspot-with-zendesk. Another benefit is that by integrating Zendesk with HubSpot, you can set up a personal website for each customer when they sign up with your company (http://visual.ly/hubspot-zendesk#. This way, you can keep in touch with your customers even after they purchase from you and they feel more connected to your company because of the personal website. The last benefit is that you can track your customers as they go through the stages of becoming a loyal customer of your company (http://www.slideshare.net/HubSpot/integrating-hubspot-with-zendesk. You can track their behavior in order to figure out what kind of marketing strategies work best for them and which ones don’t work at all so that you can adjust your marketing strategy accordingly.
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