Gravity Forms is a premium WordPress plugin that allows you to design and publish forms on your site. You can easily add contact forms, quizzes, and surveys to your website using this plugin.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Gravity Forms + ZendeskUpdate User in Zendesk when Form Submission is added to Gravity Forms Read More...
Gravity Forms + ZendeskCreate User from Zendesk from Form Submission to Gravity Forms Read More...
Gravity Forms + ZendeskCreate Organization from Zendesk from Form Submission to Gravity Forms Read More...
Gravity Forms + ZendeskUpdate Ticket in Zendesk when Form Submission is added to Gravity Forms Read More...
It's easy to connect Gravity Forms + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new specified form is submitted.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new form entry.
Creates an entry and fires all events associated with a form submission such as notifications and add-on feeds.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Gravity Forms is a popular WordPress plugin that lets you quickly create any kind of form and then embed it on a website, or simply use the forms as standalone. Gravity Forms comes with a lot of features such as, creating multiple forms in one page, conditional logic, user management, multiple forms per page and more.
Zendesk is an online ticketing system, where users can submit support requests. The platform provides answers and services to customers by utilizing agents. Zendesk allows users to send messages to other users and recipients of messages can reply back to their message. Zendesk also integrates with several applications like email clients, various social media networks and other apps.
Gravity Forms has a feature that allows the user to integrate with third-party applications, including Zendesk. The integration between Gravity Forms and Zendesk is pretty easy, just fplow the steps given below:
The first step is to connect your Zendesk account with your Gravity Forms account. To do so navigate to “Forms” menu, under “Settings” menu option. Click on the “Integrations” tab. Then select “Zendesk” from the list of integrations and click on “Connect” button at the bottom right of the page. Once your account has been connected, you can set up event triggers for your forms. There are two types of event triggers. Form Submit Event Trigger – This event trigger will save the submission data into Zendesk. When building a form using Gravity Form’s built-in templates, this will be automatically selected and checked by default.
– This event trigger will save the submission data into Zendesk. When building a form using Gravity Form’s built-in templates, this will be automatically selected and checked by default. Anytime Event Trigger – This is the second event trigger that can be used for forms created with custom HTML code. It requires a bit more coding than standard Gravity Forms templates but comes with more flexibility as well. Simply choose from the available options depending on your preference (or whichever suits your needs. After choosing the event trigger option, you should get a confirmation message that states that the integration has been completed successfully. You will also see a new submenu item under “Settings” called “Zendesk”. Click on the “Zendesk” submenu item to view more options related to integrations between Gravity Forms and Zendesk. In addition to setting up event triggers, you can also set up your Zendesk organization settings under this menu option. The last thing you need to do is to tell Gravity Forms how it should handle responses from Zendesk. You can choose between two options. Save all responses in one field – This will create a single text field in your form that will contain all responses from all users on your form submitted through Zendesk. Although this option is great for those who only want one field for all responses, it does not give you much flexibility when it comes to managing responses separately for each individual user.
– This will create a single text field in your form that will contain all responses from all users on your form submitted through Zendesk. Although this option is great for those who only want one field for all responses, it does not give you much flexibility when it comes to managing responses separately for each individual user. Create new fields for each entry – In this option, you can either create new text fields for each response or use existing fields of your form in which you can enter or copy past entries from Zendesk as needed. If you have chosen the second option, then you can decide if you want to add new fields or if you want to use existing fields from your form template. Keep in mind that if you choose to use existing fields from your template then you may have to tweak your template depending on the number of fields you have added in your form (as well as their names. Another important thing to note about this option is that if you create new fields for each entry then each field will be bound by default to a particular user entry in Zendesk. However, you can still bind them manually whenever needed.
By integrating Gravity Forms and Zendesk you will be able to:
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