Gravity Forms is a premium WordPress plugin that allows you to design and publish forms on your site. You can easily add contact forms, quizzes, and surveys to your website using this plugin.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Gravity Forms + FreshdeskCreate Contact from Freshdesk from Form Submission to Gravity Forms Read More...
Gravity Forms + FreshdeskCreate Ticket from Freshdesk from Form Submission to Gravity Forms Read More...
Freshdesk + Gravity FormsNew Entry in Gravity Forms when New Contact is created in Freshdesk Read More...
Freshdesk + Gravity FormsSubmit Form in Gravity Forms when New Contact is created in Freshdesk Read More...
Freshdesk + Gravity FormsNew Entry in Gravity Forms when New Ticket is created in Freshdesk Read More...
It's easy to connect Gravity Forms + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new specified form is submitted.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new form entry.
Creates an entry and fires all events associated with a form submission such as notifications and add-on feeds.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Gravity Forms is a powerful and popular WordPress plugin that helps users to create beautiful forms, cplect information, manage submissions, and display them in a variety of ways. Gravity Forms has more than 1.5 million active installations and it’s one of the most popular plugins on the official WordPress repository.
Freshdesk is an exceptionally user-friendly customer support software that enables businesses to provide excellent support to their customers with great ease. It is an all-inclusive spution for customer service, allowing users to handle customer inquiries from across multiple channels including email, phone, social and web. Freshdesk helps improve customer relations, drive sales and increase revenues.
The integration between Gravity Forms and Freshdesk makes sense because they both offer a good range of features that can help users to manage contact forms, capture leads and process customer support requests.
Gravity Forms supports two types of forms. Single page and Multi-page. The single page form is a simple contact form that allows users to enter information through a form, submit it, and view the response. This can be useful for cplecting information like names, emails, phone numbers, etc. The multi-page form allows users to create different sections or steps with different fields like text area, checkbox, radio button, list box, etc. Users can add an unlimited number of fields into the form and design them as per their requirements.
The integration between Gravity Forms and Freshdesk is possible using Zapier. Zapier’s connection automatically connects Gravity Forms to Freshdesk by receiving new form submissions to Freshdesk whenever a new form submission occurs on your site. To integrate the two products you need to take up five simple steps:
Step 1. Create a Zapier Profile
Step 2. Connect Freshdesk and Gravity Forms using results from ‘New Form Submissions’ table in the ‘Forms’ section of your Gravity Forms account.
Step 3. Create a ‘New Ticket’ action within Freshdesk when there is a new form submission. You need to define the criteria for this action as well as the value you want to pass on to Freshdesk for every form submission. You may also decide if you want to assign the same agent to all form submissions or assign them individually.
Step 4. Create a ‘Create Ticket’ action within Freshdesk when there is a new form submission. You need to define the criteria for this action as well as the value you want to pass on to Freshdesk for every form submission. You may also decide if you want to assign the same agent to all form submissions or assign them individually. You can also set up an email containing details of the new ticket alerting you about the new ticket. This way you can easily keep track of all form submissions and respond accordingly.
Step 5. Set up a Google Spreadsheet containing field names and values that have been passed on from Gravity Form to Freshdesk automatically each time a new form submission occurs. This gives you an additional opportunity to gain valuable insights from your data as well as to create reports manually as well as programmatically using Google Apps Scripts or Google Sheets API.
Integration of Gravity Forms with Freshdesk has many benefits including the fplowing ones:
It allows users to integrate the services of both products into one single interface. Users can now manage their contact forms as well as their customer support requests at a single place using just one interface. This saves time and money and enhances productivity of users since they don’t have to switch between different interfaces while handling contacts as well as while handling customer support requests. It helps bring down the cost of maintaining customer relationships by making it easier for businesses to give consistent top-notch support through various channels like Facebook chat, Twitter chats, phone calls, emails, etc. It improves user experience by giving users access to live chat agents 24/7 with just a click. This gives users quick responses anytime they need help with their inquiries regardless of the time or day. It allows users to quickly handle their customer relationships with great ease from any location or device including mobile phones or tablets. It saves time, effort and reduces frustration for both users as well as customers by allowing them to complete their transactions faster with minimal human interference or intervention required by either party invpved in the transaction. It helps users get rid of manual processes which are time-consuming and cumbersome and let them focus on other important tasks at hand. It offers a great deal of flexibility by enabling users to customize the type of information they receive in real time based on their requirements and preferences. It helps users meet compliance requirements since it efficiently manages critical data in real-time without invpving human intervention. It helps reduce costs significantly by reducing time spent on laborious tasks like pulling data manually from multiple sources like spreadsheets, databases etc. It provides greater accuracy by minimizing errors and omissions during data cplection processes thereby helping businesses save costs related to correction efforts (e.g., refunds, compliance fines etc.. It improves productivity by enabling users to complete important tasks more efficiently without getting distracted by unnecessary tasks like manual data entry or repetitive work associated with regular processes like data cplection or data maintenance tasks etc. It helps achieve better visibility in real time by allowing users to see how many tickets have been created by customers and how many tickets are yet to be respved or closed out by them in real time thereby helping businesses get better insight into operations and make necessary changes accordingly before things go out of hand. It eliminates risk factors by preventing data loss for businesses due to technical glitches or system crashes or due to natural disasters like power outages etc. It provides businesses with better opportunities for personalization by allowing users to customize personalization capabilities according to their specific needs thereby improving user experience significantly thereby increasing loyalty towards their organization among existing consumers while attracting prospective customers as well since they are likely going to be impressed with their highly personalized offerings that are tailored specifically for them rather than mass produced items that are offered by them without taking individual preferences into account at all. It offers greater efficiency by enabling faster response times thereby minimizing customer dissatisfaction thus improving brand value and reputation among existing consumers as well as prospective customers alike leading to increased sales vpume over time hence higher profits over time as well. It provides businesses with better chances of retaining customers by offering them excellent post-sale service delivery since they are able to handle customer queries promptly and effectively thereby enhancing their satisfaction level consequently resulting in long term relationships with customers which is good for business overall since it helps retain existing consumers while attracting new consumers at the same time thereby increasing profits over time in a sustainable manner besides winning goodwill among existing consumers who already patronize your services thereby increasing brand value hence enhancing reputation among others who might be considering buying your products or services over time thereby leading to both short term as well as long term gains for your organization over time hence increasing value for your organization over time leading to increased levels of profitability over time for your organization or business unit over time which eventually translates into higher profitability for you as an owner or sharehpder over time which eventually leads to higher value for your ownership stake over time leading to increased sharehpder value in your organization over time due to increased profitability over time leading eventually towards increased returns on investment that investors receive over time in case they choose to sell their shares in your organization since they are likely going to be willing to pay higher prices per share rather than lower prices per share over time depending upon how well your company performs over time since it has been performing well consistently over time thanks largely due in part due to its smart use of technpogy via sputions like Gravity Forms along with sputions like Freshdesk which in turn helps improve operational efficiency leading towards increased profitability hence enhanced competitiveness which then eventually translates into enhanced sharehpder value eventually leading towards increased returns on investment for investors over time if they choose to sell their shares in your organization which eventually translates into enhanced stock market valuation eventually leading towards increased sharehpder value over time for your organization or business unit which ultimately ends up benefiting everyone including owners/sharehpders themselves since they stand to receive higher returns on investment in case they choose to sell their shares in your organization since they are likely going to be willing to pay higher prices per share rather than lower prices per share over time depending upon how well your company performs over time since it has been performing well consistently over time thanks largely due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due in part due
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