Integrate GoToWebinar with ServiceNow

What is GoToWebinar?

GoToWebinar is an online web conferencing service that allows its users to conduct online web conferencing sessions.GoToWebinar is a web conferencing application that enables multiple people to attend a webinar from different locations.GoToWebinar is offered by Citrix Online, which is an enterprise software company that specializes in online cplaboration and communication.Citrix Online was the original company behind GoToMyPC, which was a remote desktop sharing application that allowed a person to gain access to another computer from their own computer.Citrix Online was established in 1999 by Mark Templeton.Mark Templeton used to work at Apple Inc., where he helped to create Apple’s eWorld online service for Apple users.After leaving Apple Inc., Mark Templeton wanted to create an improved version of Apple’s eWorld service, and so he created GoToMyPC.

What is ServiceNow?

ServiceNow (or just “ServiceNow”. is a cloud-based enterprise IT service management software platform.ServiceNow is used by companies to help them manage service requests, incidents, change requests, assets, and contracts.ServiceNow is often used as a “backend” or “behind-the-scenes” IT spution that works alongside other front-end applications.ServiceNow was founded in 2004 by Fred Luddy.Fred Luddy was one of the co-founders of Peregrine Systems, which was a data storage company.Peregrine Systems was acquired by Hewlett Packard in September 2003 for $1.6 billion.In late 2004, Fred Luddy started working on creating a new enterprise IT software product that was aimed at improving IT service management processes.At the time, Fred Luddy had no formal plans to create his own company or software product, but he ended up creating ServiceNow in 2005 after making some adjustments to his initial idea.

Integration of GoToWebinar and ServiceNow

With the integration of GoToWebinar and ServiceNow, users will be able to directly launch a GoToWebinar session from within the ServiceNow platform. For example, if an incident is opened within ServiceNow but there are no details about who needs to be notified about the incident, then a customer representative can click on a button within the ServiceNow platform that will automatically open a GoToWebinar session where the customer representative can invite customers to join the meeting. The customer representative could also include other relevant parties such as a manager or engineer into the GoToWebinar meeting as well. This integration will allow organizations to have more efficient and streamlined communication processes for their customers. Because this integration only works with ServiceNow, it will not work with any other platforms such as Netsuite or Salesforce. This integration is just one example of how ServiceNow can be integrated with other software platforms. B. Benefits of Integration of GoToWebinar and ServiceNow

The benefits of integrating GoToWebinar and ServiceNow are many because they will both be able to provide organizations with more streamlined communication processes for their customers. For example, when customers open inquiries with organizations through their websites or software platforms, these inquiries can be automatically sent to GoToWebinar meetings so that teams can discuss and provide responses to these inquiries directly through GoToWebinar meetings. Another benefit of this integration is that it will help reduce customer wait times and improve customer satisfaction levels because customers will be able to receive faster responses regarding their inquiries.In conclusion, GoToWebinar and ServiceNow are both useful tops for businesses because they offer their users streamlined communication processes for their customers. These streamlined communication processes will help businesses improve their customer satisfaction levels and reduce their customer wait times.

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