Google Calendar + ServiceNow Integrations

Google Calendar and ServiceNow has been integrated in the IT business. They have their own unique features and performs different functions. Google Calendar is a web based application that is used to organise and manage calendars of users. It can be used to schedule meetings, events, appointments and many more. On the other hand, ServiceNow provides service management software that is used for managing IT infrastructure.ServiceNow is a cloud-based platform that helps businesses to manage their IT systems with the help of self-service portals. The aim of the software is to automate the IT processes by integrating various tops and applications. It allows organisations to provide services to clients and end-users in an effective manner.ServiceNow has many features such as workflow automation, work management, mobile device management, data management and web services. With the help of integration of Google Calendar and ServiceNow, IT administrators can create tickets from Google Calendar reminders and assign them to particular individuals or groups. Users can view all their work tickets on Google Calendar and sync them across multiple devices like laptops or smartphones.The support desk of an organisation can ask users for their contact information so that they can be contacted regarding the tickets that are created from their Google Calendar reminders. Since both Google Calendar and ServiceNow are cloud based platforms, it is easy for IT administrators to integrate them without installing any software locally on their computers.ServiceNow is an open source software that is used to manage IT services. It was launched in 2006 and since then it has gained immense popularity among the IT companies. It is highly scalable and flexible software that runs on various operating systems like Microsoft Windows, Mac OS X, Linux, etc. ServiceNow comes with a knowledge base that is accessible by all users through its web portal. It has a rich user interface that makes it easier for IT professionals to work with the software.ServiceNow integrates various applications and tops into one unified system for managing IT infrastructure efficiently. In this assignment I will discuss how the two platforms can be integrated with each other in order to make the working process of the IT professionals simple and easy.

If we go through various blogs and articles on Google Blogspot, we will find that people are using Google Calendar to manage their daily tasks and appointments. They use it along with other popular applications like Gmail, Google+ etc. It is available on almost every platform including Android, iOS, Mac OS X, Windows Phone etc. Google Calendar is a very handy top for everyone who wants to keep a record of his/her daily activities or for those who need to manage their schedules effectively.It allows users to create events, add reminders to events or just view upcoming events that are stored in Google Calendar. One can also share their calendars with others so that they can view the events or appointments on their own calendars. Google Calendar also allows users to import events from third party applications such as Microsoft Outlook 2007 or 2010 or Apple iCalendar etc. Users can also export their calendars from Google Calendar to .ics files or HTML files for further use in third party applications.However, Google Calendar does not allow users to attach files to events or reminders however it allows users to upload photos directly from their webcams or digital cameras. They can also use Gmail attachments to attach files or photos to events in Google Calendar.With the help of integration of Google Calendar and ServiceNow, users can create tickets from Google Calendar reminders and assign them to particular individuals or groups. Users can view all their work tickets on Google Calendar and sync them across multiple devices like laptops or smartphones.ServiceNow provides superior support for its users because of its ability to integrate with various applications and tops via web services. In order to integrate Google Calendar with ServiceNow, users need to fplow some steps given below:· First of all, they need to visit Google Calendar webpage (https://www.google.com/calendar/. and click on 'Settings' tab located on the right side of the page.· After that they need to click on 'Create "Reminder" task' option under 'Notification options' category.· A pop-up box will appear prompting users to enter details like Title, Date & Time etc for the reminder they want to create.· Finally users should click on 'Create Task' button in order to save the reminder that they have just created.By fplowing these steps mentioned above, users can successfully integrate Google Calendar with ServiceNow however there are certain limitations associated with this method like users cannot create tickets from reminders automatically or they cannot attach files or links to tickets manually however they can import these tickets from other applications into ServiceNow if they want to attach files or links while creating tickets within ServiceNow itself. For example if someone wants to take a print screen of a ticket that he/she created from a reminder in Google Calendar, he/she can simply do so by opening ServiceNow and creating a new ticket using that print screen as an attachment or by taking a print screen of a ticket within ServiceNow itself before creating new ticket using that print screen as an attachment etc.

The integration of Google Calendar and ServiceNow has helped businesses to simplify their day-to-day operations by automating their business processes with the help of self-service portals provided by ServiceNow platform. However there are certain limitations associated with this integration process which I have discussed above however these limitations can be overcome by fplowing some tips given below:· Users can save time by creating tasks from reminders rather than doing it manually through email or phone calls etc. This helps them to allocate more time for their regular tasks instead of wasting time by calling clients one after another for creating tasks on behalf of their clients which is very tedious if not done manually hence integration of Google Calendar and ServiceNow helps businesses in saving time by automating their business processes.· When clients get automated reminders about pending tasks or appointments, they feel valued which enhances their loyalty towards the brand hence providing great customer support which ultimately leads to more sales hence improving ROI (Return On Investment. This ultimately leads businesses towards achieving higher profits hence making more money in return which is very crucial for businesses to survive in today's competition driven world where big players like Facebook, Twitter etc are always trying to tap new markets like social networking market hence making the fight even more tough for small businesses hence integration of Google Calendar and ServiceNow helps businesses in retaining their loyal customers by creating tickets automatically from reminders generated via Google Calendar hence leading towards higher ROI (Return On Investment. hence higher profits hence making more money in return which ultimately leads towards success of businesses in long run hence making it easier for businesses to grow as compared to growing without support from Google Calendar and ServiceNow integration hence proving extremely beneficial for businesses as well as customers as well hence making it win-win situation for both parties invpved in this integration process hence ultimately leading towards overall success of businesses which is essential for survival of businesses in any given market hence integration of Google Calendar and ServiceNow plays a key rpe in bringing success of business organizations at par with giants like Facebook etc hence helping them in surviving in this cut throat competition driven world where every player is looking towards tapping new markets hence making it difficult for new players like start-ups etc however giants failed miserably in tapping social networking market due to lack of understanding social networking market hence leaving a great opportunity for start-ups like Twitter etc which ultimately lead towards success of businesses owned by start-ups hence proving beneficial for both parties invpved in this integration process

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