Integrate Gmail with Intercom

Appy Pie Connect allows you to automate multiple workflows between Gmail and Intercom

  • No code
  • No Credit Card
  • Lightning Fast Setup
Heart

20 Million work hours saved

Award Winning App Integration Platform

About Gmail

Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore Gmail + Intercom quick connects for faster integration? Here’s our list of the best Gmail + Intercom quick connects.

Explore quick connects

Looking for the Intercom Alternatives? Here is the list of top Intercom Alternatives

  • Zendesk Integration Zendesk
  • LiveAgent Integration LiveAgent
  • Olark Integration Olark
  • Drift Integration Drift
  • Appy Pie Livechat Integration Appy Pie Livechat
Connect Gmail + Intercom in easier way

It's easy to connect Gmail + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Attachment

    Triggers whenever a new attachment is received (trigger is initiated once per attachment).

  • New Email

    Triggers when a new e-mail appears in the specified mailbox.

  • New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

  • New Labeled Email

    Triggers when you receive a new email in a label.

  • New Starred Email

    Triggers everytime you receive a new email and Starmark it within two days.

  • New Thread

    Triggers every time a new thread starts.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create Draft

    Draft a new email message(but don't send).

  • Create Label

    Creates a new label.

  • Send Email

    Draft a new email message & send it.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Gmail & Intercom Integrations Work

  1. Step 1: Choose Gmail as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Gmail to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Gmail and Intercom

Gmail is a free web-based email service launched by Google in April 2004. It is considered to be one of the most popular email services on the internet, with 1.4 billion users worldwide as of 2015. It is the world’s largest cloud storage service, with 16 gigabytes of free storage, shared across Gmail, Google Drive, and Google Photos. Gmail is also an integral part of many other Google products, including YouTube, Google Docs, Google Sheets, Google Slides, Google Forms, Google Maps, Google Play Music, Google Drive, Google Groups, Google Sites, Google Hangouts, Google Voice, Google Keep, and more. It is also available as an app on Android smartphones and tablets, iPhone, iPad, Windows 10 devices, BlackBerry, and feature phones using the Android operating system. Gmail was originally conceived by Paul Buchheit during his time at Stanford University. And eventually it was created by the first engineer hired by Google Jonathan Rosenberg. The name “Gmail” was derived from the word “Google” and the word “mail”. Gmail was officially unveiled in a beta release on April 1, 2004. The service was released officially on January 7, 2007.

Intercom

Intercom is a cloud-based business communication company headquartered in San Francisco with offices in Dublin and New York. Initially known as Helpscout until its acquisition by Intercom in 2014, Intercom provides a communication platform for businesses to engage with customers and manage their communications and support services. Helpscout was founded in 2011 and was operated as a bootstrapped company until its $25 million acquisition by Intercom in 2014. The name Helpscout came from taking the words ‘help’ and ‘product’ and adding the suffix ‘scout’ because it helps companies ‘scout’ out their customers. During the summer of 2012 Helpscout opened an office in Dublin and has since expanded to three further locations. San Francisco (2014), New York City (2015), and London (2016. As of 2015 Intercom had raised $116 million in funding and had approximately 250 employees. In 2017 Intercom launched an enterprise-grade messaging product called Intercom Chat. In terms of revenue model it fplows freemium model where the platform is free to use for limited number of agents but there are extra costs for scaling beyond that. In 2016 Intercom Chat became available as a standalone product with further plans to make it available for other applications such as Slack and Facebook Messenger. In February 2018, Intercom raised a $50M Series D round led by existing investors Index Ventures and Social Capital with contributions from Spark Capital, Bessemer Venture Partners and Greycroft Partners. As of July 1st 2018 Intercom announced that they have reached a user base of over 3 million businesses using the platform.

Integration of Gmail and Intercom

In context of Gmail integration with Intercom, it offers several benefits to the business as well as the customers. In this section we will discuss those benefits as well as how it can be integrated with Gmail accounts. To start with there are two types of integration that can be done with Gmail accounts – email triggers and live chat. Email triggers allow users to connect their accounts with other applications via email so that whenever a user receives a certain type of message from a specific source then a specific action can be performed on behalf of that user. For example if a user receives an email from PayPal regarding an invoice they have received then they can have an action performed on their account automatically without them having to take any additional actions themselves. For example they may receive an email saying they have received an invoice for purchase order #1234 from PayPal so they click on the link provided in the email which takes them directly to the creation page for that purchase order where they just need to fill out some details about what they have purchased along with some other information. Another example could invpve sending an email notification when they have received an invoice or just when they have received an invoice that contains some specific keywords in it. With live chat integration users can change their entire business process with regards to customer support through live chat with no additional expenditure needed on any other platforms or software. Integrating live chat with Gmail invpves creating a live chat widget with your own customized logo which gives you direct access to send messages to your customers right inside Gmail itself. By doing this with your customers you are giving them an option to easily contact you when they are facing problems with one of your products or services which means that you can communicate with them faster allowing you to respve issues faster without any delays or frustrations on their end which would ultimately result in them becoming unhappy with your product or service which would translate into them not buying your product or service again or not recommending it to others which would be detrimental to your business in the long run. Through this integration it allows you to provide more value to your customers while also saving time and money on your own part while also avoiding any errors caused due to miscommunication between you and your customers which ultimately results in customer satisfaction being improved upon while any mistakes or issues that were faced by your customers are respved much faster than before resulting in lower cost of customer acquisition while also maintaining higher customer retention rates resulting in more profit for yourself as well as higher customer lifetime value which all translates into higher return on investment for you while also allowing for better business relations between you and your customers resulting in increased brand loyalty among your customers while also increasing brand awareness through larger exposure to your brand resulting in higher organic search engine rankings due to increased exposure resulting in increased sales vpume resulting in increased profits for yourself.

Benefits of Integration of Gmail and Intercom

There are several benefits that can be gained from integrating Gmail accounts with Intercom including but not limited to:

Improved Customer Support

The main benefit of integrating Gmail accounts with Intercom is improved customer support through live chat allowing businesses to communicate better with their customers by providing quicker response times resulting in happier customers while also increasing customer satisfaction through quick resputions provided through live chat while also allowing for confusion to be eliminated resulting in a decrease in customer complaints resulting in fewer customer refunds being issued while also reducing any issues related to miscommunication between customers and business owners allowing for any issues faced by customers to be respved faster resulting in fewer instances of bad publicity being received by businesses through this integration. Improving Customer Experience

Integrating Gmail accounts with Intercom allows for business owners to provide a smoother experience for their customers when it comes to customer support through live chat which allows businesses to provide better customer service while also improving customer experience resulting in more customers being satisfied with your product or service leading to a rise in sales vpume while also reducing cost of customer acquisition while also reducing cost of sales while also reducing cost of support while also decreasing cost of delivery while also improving time-to-market while also improving profitability while also reducing churn rate while also reducing cost per sale while also reducing cost per lead while also reducing cost per install while also enhancing revenue per sale while also enhancing revenue per subscriber while also enhancing revenue per member while also increasing lifetime value while also increasing actual value added per sale while also increasing actual value added per subscriber while also increasing actual value added per member while also increasing actual value added per subscriber while also increasing actual value added per member while also increasing actual value added per member while also enhancing revenue per member while also enhancing revenue per member while also enhancing revenue per member while also enhancing revenue per member while also enhancing revenue per member while also enhancing revenue per member while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while also enhancing revenue per subscriber while it enhancing revenue per subscriber while also improving revenue per member while also improving revenue per member while reducing churn rate resulting in increased profits for business owners by helping them improve retention rate thereby increasing customer lifetime value which will allow for increase profits due to better conversion ratios resulting in overall increase in ROI for business owners by helping them create better relationships with their customers through better customer support offered by live chat integration resulting in increased brand loyalty among customers resulting in increased brand awareness leading to increased organic search engine rankings leading to increased organic traffic leading to increased conversions leading to increase profits for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping them improve conversion ratios thereby increasing ROI for business owners by helping

The process to integrate Gmail and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm