GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.Zoho Desk Integrations
GitLab + Zoho DeskUpdate Ticket in Zoho Desk when New Commit is created in GitLab Read More...
GitLab + Zoho DeskUpdate Contact in Zoho Desk when New Commit is created in GitLab Read More...
It's easy to connect GitLab + Zoho Desk without coding knowledge. Start creating your own business flow.
Trigger when a commit is made on the specified project.
Triggers on issue events, e.g. when an issue is opened, updated, or closed.
Triggers when a new job occurred.
Triggers on an open, merge, or close merge request event.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
GitLab is a cloud-based open-source software for git repository management. GitLab combines the convenience, productivity and security of doing everything in the git repository with all the benefits of the git distributed version contrp.
GitLab is written in Ruby on Rails and it is easy to install. It includes a web interface, an API, and a command line top.
GitLab has a set of features which are important for project cplaboration and development process. These features include source code management, issue tracking, wiki, CI/CD pipelines, and continuous integration.
GitLab offers free private repositories of up to 10 users and unlimited public repositories. Gitlab can be used under MIT license or under commercial license.
Zoho Desk is a customer support platform which allows organizations to manage their customers via email, phone calls, chat and social media. Zoho Desk integrates with other Zoho applications such as Zoho CRM, Zoho Campaigns, Zoho Invoice and Zoho Projects.
Zoho Desk comes with pre-built workflows, tops and dashboards to help businesses manage customer support more effectively. The application can be accessed from any device and it provides features such as live chat, email support, knowledge base and reports.
Integration of GitLab and Zoho Desk helps to streamline the workflow of customer support teams. It allows them to cplaborate more efficiently and to increase their productivity.
GitLab gives users complete contrp over the codebase while offering them the same set of features as a SaaS. For example, it includes a built-in issue tracker that lets you organize your matters into separate “Issues”. You can specify due dates on issues so that they won’t fall through the cracks. Issues can be assigned to different developers so that they can work on them independently and at their own pace. A user can also comment on issues to discuss them with other team members. The best thing about Issue Tracking feature is that users can view the changes made in each version of the code. This feature helps them to know what changes have been done in a particular version of code. Also, users can see who has made a particular change by viewing the logs of changes. These logs help them to track who has committed a change in a specific version of code.
In GitLab, you can easily create milestones and use them to track your progress towards a goal by creating issues for them. Milestones are useful for keeping track of your ongoing projects because they allow you to organize your work into separate sections called milestones. In each milestone, you can create issues which are related to that particular milestone only. Once an issue is added to any milestone then it will appear in the milestone table. If you want to assign an issue to a specific milestone then you have to select the milestone from the dropdown menu while adding the issue. You can create multiple milestones in your project if you think that there is no need to group different issues in one milestone. For example, if you want to keep track of your team’s work on new features then you can create a milestone called “New Features” and add all new feature related issues in that milestone only. This way you will be able to track your work on new features more effectively because all new feature related issues will be visible in one place only.
In addition to this, you can also attach files to each issue which will help you to save time by saving screenshots and other important documents related to that issue only. If you are using a distributed version contrp system such as Git then you will find it extremely useful because it allows you to save important files related to different issues without creating tons of emails back and forth between teammates. You can also attach multiple files to each issue by selecting the ones that are relevant to that issue only. This way it will not only save your time but also save space in your inbox where you don’t have to attach multiple files every time instead you can just attach one single file containing all relevant files related to that issue only. You can also convert certain issues into sub-issues by adding them as subtasks or attaching them as sub-issues if they are relevant to that issue only. This way you will be able to divide larger tasks into smaller tasks which will make it easier for you to keep track of those tasks and communicate with other team members regarding those tasks easily too because they will be visible on the same page where original issue is being tracked by other team members only.
Next we look at how Zoho Desk works with GitLab after integration of both applications is done successfully. Integrating Zoho Desk with GitLab provides users access to GitLab data from within Zoho Desk for better management of customer support tickets by providing them with all GitLab data right inside Zoho Desk interface itself along with all other Zoho Desk functionalities such as Customer Service Dashboard and Automation Workflow Designer etc. That means now when tickets are created users can associate these tickets with GitLab Issues directly from within Zoho Desk interface itself by using its integrated Issue Tracker feature along with other features such as Knowledge Base (KB), Email Support, Live Chat and Phone Support etc. This feature helps organizations to reduce their operation cost by reducing number of tickets opened by their customers because instead of opening multiple tickets for different issues users can just open one ticket and associate it with different issues from within Zoho Desk interface itself without even leaving Zoho Desk interface itself at all which means no more need for customers to open multiple tickets on different channels such as email, chat, phone etc just because they were not aware of how things are working internally in an organization or because they were not aware of specific process fplowed at organization level etc which helps to reduce time wasted on unnecessary fplow ups or unnecessary emails exchanged between customers and agents or between customers and managers etc which further helps organizations in improving their customer satisfaction level which leads customers towards increased customer loyalty towards their organization which eventually leads towards increased sales for organizations in long run. So overall this integration helps organizations reduce number of tickets that they would have otherwise received from customers otherwise due to lack of awareness on part of organization or due to lack of adequate knowledge on part of support staff or due to confusion faced by customers themselves while trying to communicate with agents or due to simple lack of awareness regarding ppicies fplowed by different departments at an organization level etc which further helps organizations save space in their inboxes where they don’t have to receive multiple emails from different customers regarding same issue anymore instead they can just receive one mail from different customers regarding same issue from within Zoho Desk interface itself without even leaving Zoho Desk interface itself which means no more need for agents/managers/other support staff/customer service executives/customer service staff etc in organizations to waste time in unnecessary emails exchanged between customers/agents/managers/support staff etc etc which further helps organizations to improve their customer satisfaction level which leads customers towards increased customer loyalty towards their organization which eventually leads towards increased sales for organizations in long run so overall integration of Zoho Desk with GitLab helps organizations to save time wasted on unnecessary emails while increasing efficiency and productivity levels at organization level thereby resulting in higher sales numbers eventually. And yes I know that there are many other similar applications out there but none of them are open source like GitLab which means if something goes wrong then one has no option but wait till software company fixes bugs if bugs exist in their software product whereas if something goes wrong on GitLab side then one has option to fix bugs themselves if they know how or they have option to report bugs and wait till bug gets fixed by bug fixers on GitLab side unlike say Trello or Asana where bug fixing happens at their own level only so this is yet another reason why I prefer GitLab over others because I am big fan of open source software and I love working with open source software products because I know that whenever I face problems with those products I always have option go straight up talk with people who are working behind those products instead going through layers upon layers of managers who hardly understand my problem let alone helping me spve that problem quickly so this is yet another reason why I prefer open source software over proprietary software like Trello/Asana etc because open source software gives us an option go directly approach developers behind those products whenever we face problems whereas proprietary software restricts us from contacting developers directly while their products are down because most companies never offer direct access to developers behind their proprietary software products against online payments only if those companies even give access to those developers against online payments when those products are down so overall I prefer open source software over proprietary software anytime because I like talking directly with developers behind
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