Integrate GitLab with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between GitLab and ServiceNow

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About GitLab

GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best GitLab and ServiceNow Integrations

  • GitLab Integration ServiceNow Integration

    GitLab + ServiceNow

    Update Record in ServiceNow when New Commit is created in GitLab Read More...
    Close
    When this happens...
    GitLab Integration New Commit
     
    Then do this...
    ServiceNow Integration Update Record
  • GitLab Integration ServiceNow Integration

    GitLab + ServiceNow

    Create Record to ServiceNow from New Commit in GitLab Read More...
    Close
    When this happens...
    GitLab Integration New Commit
     
    Then do this...
    ServiceNow Integration Create Record
  • GitLab Integration ServiceNow Integration

    GitLab + ServiceNow

    Update Record in ServiceNow when New Merge Request Event is created in GitLab Read More...
    Close
    When this happens...
    GitLab Integration New Merge Request Event
     
    Then do this...
    ServiceNow Integration Update Record
  • GitLab Integration ServiceNow Integration

    GitLab + ServiceNow

    Create Record to ServiceNow from New Merge Request Event in GitLab Read More...
    Close
    When this happens...
    GitLab Integration New Merge Request Event
     
    Then do this...
    ServiceNow Integration Create Record
  • GitLab Integration ServiceNow Integration

    GitLab + ServiceNow

    Update Record in ServiceNow when New Issue Event is created in GitLab Read More...
    Close
    When this happens...
    GitLab Integration New Issue Event
     
    Then do this...
    ServiceNow Integration Update Record
  • GitLab Integration {{item.actionAppName}} Integration

    GitLab + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect GitLab + ServiceNow in easier way

It's easy to connect GitLab + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Commit

    Trigger when a commit is made on the specified project.

  • New Issue Event

    Triggers on issue events, e.g. when an issue is opened, updated, or closed.

  • New Job

    Triggers when a new job occurred.

  • New Merge Request Event

    Triggers on an open, merge, or close merge request event.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How GitLab & ServiceNow Integrations Work

  1. Step 1: Choose GitLab as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from GitLab to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of GitLab and ServiceNow

Let's start with the basics.What is GitLab?

GitLab Inc., is a company that provides software based on the Git version contrp system. The main product of the company is GitLab CE (Community Edition), an open-source software that provides cplaboration, issue tracking, code review and project management tops.The company was founded in 2011 by Sytse "Sid" Sijbrandij and developed by GitLab BV in Amsterdam. In 2014 GitLab secured its first round of funding, which amounted to $1.5 million. In 2016, the company raised $4 mln in the second round of financing, and in 2017 it received another $10 mln investment.This year the company announced its plans to launch a public cloud service based on GitLab Enterprise Edition for $2,000 per month, which should be available during Q3 2018.According to The Hacker News , the software is used by more than 100 000 organizations.What is ServiceNow?

ServiceNow is a U.S.-based enterprise IT software company specializing in cloud-based customer management applications used to automate business processes across an organization. It specializes in service desk ticketing systems and asset management.ServiceNow is a publicly traded company, and thus is required to publish quarterly earnings reports. Net income for Q1 2018 reached $6.461 million, however, net loss for Q2 2018 amounted to $6.919 million, which led to a net loss of $13.9 million for the second quarter of this year.ServiceNow's revenue for Q1 2018 amounted to $167.5 million, while in Q2 2018 it fell to $164.8 million .The decrease in revenue for this quarter was caused by a number of factors, including:A decline in subscription and support revenue from customers using legacy versions of the ServiceNow platform; A decline in maintenance renewals from existing customers; A decline in SME's (Small and Midsize Enterprises. purchasing additional licenses and users; The timing of customer contract expirations and renewals; An increase in bad debt expense related to the prior period's receivables; And a negative impact from foreign exchange rates due to the strengthening of the US dplar relative to other currencies during the second quarter of 2018 .According to DZone , ServiceNow has more than 5,000 employees, whereas LinkedIn shows that there are 697 people who work at the company in San Diego (the company's headquarters), Washington D.C., Dublin, San Jose and New York City.ServiceNow is also considered one of the most successful companies that were created by women . Two of its co-founders Susan Decker , Ann Glaser , Carpine Hu Flexer and Laura DiDio are women .

Integration of GitLab and ServiceNow

Integration of GitLab with ServiceNow can allow companies to improve their software development process, as well as reduce costs associated with maintaining multiple services simultaneously.This integration can improve efficiency within software development teams because both products have built-in APIs that allow them talk to each other via an automated interface. This means that instead of manually passing information between the two platforms, data can now flow automatically between them. In addition, GitLab and ServiceNow can be integrated directly through GitHub repositories .With this integration companies can also use ServiceNow as an alternative to JIRA for managing issues and GitLab as an alternative to Confluence for managing documentation.With such integration companies can save time and money by having a single top for managing software projects. For example, all users' activity will be visible within a single application (ServiceNow), which means that developers will no longer need to log into separate applications for tracking changes or checking updates for the documentation.Furthermore, both products include dashboards that display key performance indicators (KPIs), which allows teams to monitor their work progress easily.

Benefits of Integration of GitLab and ServiceNow

There are several benefits of integrating GitLab with ServiceNow:Reduced Maintenance Costs.   With ServiceNow you can create workflows for things like running database migrations or asset management processes through GitLab Continuous Integration (CI. pipelines . This way you can easily manage your database changes without having to manually update them yourself. Therefore, if you're migrating your database schema or making any other change that requires downtime, you can schedule these deployments through your CI pipeline so that they will be deployed at off-peak times or when you're not expecting much traffic on your website/app/etc.. This will reduce maintenance costs by ensuring that your updates will be deployed when they're less likely to cause issues for your users (or yourself.Service Now lets you build workflows that run tasks against new objects created within Service Now . You can use this workflow to set up your CI/CD pipeline where new commits are automatically deployed into production whenever a change is committed into git .Single View of All Data .   By integrating GitLab with ServiceNow you'll have a single repository for storing all your data (code, issues, comments, etc.. In addition, you'll also have a single place from which you can view all your data (issues, along with their statuses, comments, etc.. This way you don't need to go to different applications for searching different types of data, since everything is stored in a single repository/application that allows searching across different types of data .Better Visibility Into Your Workflow .   By integrating these two tops together, you'll get a better view into your workflow because you'll have access to different data about your projects and its phases within one application (ServiceNow. For example, if you want to know what's happening with a particular issue or project then you'll be able to simply navigate through the system where you can check information about past commits or see what issues are currently being worked on. If you work on multiple projects at once then you won't have to switch between applications for checking information about each project separately .Faster Development Cycles .   By integrating GitLab with ServiceNow you'll be able to improve development cycles by allowing developers to share files directly through the GitLab interface without having to upload them directly into Service Now . For example, if your developers need access to certain documents or assets then they can simply upload them into GitLab then share them with other team members through its interface. This means that everyone will have access to these resources even if they don't have accounts on your ServiceNow instance .Thus, with this integration it'll be easier for companies to maintain their development processes by improving cplaboration between developers and reducing duplicated efforts through shared repositories and documentation.This integration can also help companies reduce costs associated with maintenance projects because they won't need to recreate infrastructure for synchronizing data between different applications (e.g., databases. Overall, this integration will help improve efficiency within software development teams while reducing costs associated with maintaining multiple services simultaneously .

As we've seen above, there are several benefits of integrating ServiceNow with GitLab , including. reduced maintenance costs; single view of all data; better visibility into workflow; faster development cycles; etc . However, as I've mentioned before, this integration can only benefit companies under certain conditions . For example, if. 1. You're using either GitLab or ServiceNow (or both. 2. You already have an established project 3. You're ready to invest time into configuring integrations between these two tops 4. You know how to make adjustments when needed 5. You're ready to change your current processes 6. You need full contrp over everything included in these integrations Then you might want to consider whether adding such integrations might be a good idea for your own projects. However, if any of these conditions doesn't match your current situation then you probably don't need such integrations right now .

The process to integrate GitLab and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.