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Integrate FuseDesk with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between FuseDesk and ServiceNow

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About FuseDesk

FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best FuseDesk and ServiceNow Integrations

  • FuseDesk Integration ServiceNow Integration

    FuseDesk + ServiceNow

    Update Record in ServiceNow when New Case is created in fusedesk Read More...
    Close
    When this happens...
    FuseDesk Integration New Case
     
    Then do this...
    ServiceNow Integration Update Record
  • FuseDesk Integration ServiceNow Integration

    FuseDesk + ServiceNow

    Create Record to ServiceNow from New Case in fusedesk Read More...
    Close
    When this happens...
    FuseDesk Integration New Case
     
    Then do this...
    ServiceNow Integration Create Record
  • FuseDesk Integration FuseDesk Integration

    ServiceNow + FuseDesk

    Create FuseDesk Case to fusedesk from New Record in ServiceNow Read More...
    Close
    When this happens...
    FuseDesk Integration New Record
     
    Then do this...
    FuseDesk Integration Create FuseDesk Case
  • FuseDesk Integration FuseDesk Integration

    ServiceNow + FuseDesk

    Create FuseDesk Case from fusedesk from Updated Record to ServiceNow Read More...
    Close
    When this happens...
    FuseDesk Integration Updated Record
     
    Then do this...
    FuseDesk Integration Create FuseDesk Case
  • FuseDesk Integration Gmail Integration

    FuseDesk + Gmail

    Create Draft to Gmail from New Case in fusedesk Read More...
    Close
    When this happens...
    FuseDesk Integration New Case
     
    Then do this...
    Gmail Integration Create Draft
  • FuseDesk Integration {{item.actionAppName}} Integration

    FuseDesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect FuseDesk + ServiceNow in easier way

It's easy to connect FuseDesk + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Case

    Triggers when a new case is created in FuseDesk

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create FuseDesk Case

    Created a new Case in FuseDesk

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How FuseDesk & ServiceNow Integrations Work

  1. Step 1: Choose FuseDesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from FuseDesk to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of FuseDesk and ServiceNow

FuseDesk is an enterprise management software for the IT department, which helps in the automation of the IT functions and services. FuseDesk is a cloud based software, which is accessible from any device with an internet connection. It provides a conspidated view of all the functions and services.

ServiceNow is a cloud based IT service management software. It helps in the automation of IT services. It has many modules like Service Desk, Asset Management, Change and Configuration Management, Network Management etc. ServiceNow is a subscription based software, which is accessible from any device with an internet connection.

FuseDesk and ServiceNow can be integrated to automate IT processes, which will result in reduced cost and increased efficiency.

Integration of FuseDesk and ServiceNow

Integration of FuseDesk and ServiceNow can be done using API calls from FuseDesk to ServiceNow. This integration can be made using Web API or REST API. The resources that are available in FuseDesk can be mapped to corresponding resources in ServiceNow by using API calls. Also user profiles, assets associated with the users in FuseDesk can be mapped to corresponding service accounts in ServiceNow. This integration will enable the IT team to manage their respective assets better, as they would have granular contrp over their resources as service accounts.

Benefits of Integration of FuseDesk and ServiceNow

The benefits of integrating FuseDesk and ServiceNow are:

  • Automation of IT services. This integration will help in automating the IT services provided by FuseDesk and ServiceNow. For example, if a new resource is added by IT team using FuseDesk, then this resource can automatically be added to the ServiceNow system. If a new service request is received by IT team using FuseDesk, then this request can automatically be created in ServiceNow. Thus manual intervention will not be required for adding resources or creating service requests.
  • Improved Efficiency. Integration of FuseDesk and ServiceNow will improve efficiency of IT team by reducing the time spent on manual tasks. This integration will help in making the working of IT team more streamlined and efficient. This will also reduce the number of errors caused due to manual intervention or wrong information entered manually by the users. Some examples are. If there are two groups of users in ServiceNow which are different from those in FuseDesk and a user belonging to one group creates a service request, then this request should belong to the other group as well. But due to manual intervention or wrong information entered manually by the user, this request may not belong to the other group of users. This integration will help in spving such problems and improving efficiency by reducing manual intervention or wrong information inputted manually by users.
  • Reduced Cost. Integration of FuseDesk and ServiceNow will reduce cost by automating IT services provided by FuseDesk and ServiceNow. For example, if a new resource is added by IT team using FuseDesk, then this resource can automatically be added to the ServiceNow system. Thus manual intervention will not be required for adding resources. Similarly if a new service request is received by IT team using FuseDesk, then this request can automatically be created in ServiceNow. Thus manual intervention will not be required for creating service requests.
  • Increased Efficiency. Integration of FuseDesk and ServiceNow will increase efficiency by automating IT services provided by FuseDesk and ServiceNow. For example, if a new resource is added by IT team using FuseDesk, then this resource can automatically be added to the ServiceNow system. Thus manual intervention will not be required for adding resources. Similarly if a new service request is received by IT team using FuseDesk, then this request can automatically be created in ServiceNow. Thus manual intervention will not be required for creating service requests.
  • Decreased Errors. Integration of FuseDesk and ServiceNow will decrease errors by automating IT services provided by FuseDesk and ServiceNow. For example, if a new resource is added by IT team using FuseDesk, then this resource can automatically be added to the ServiceNow system. Thus manual intervention will not be required for adding resources. Similarly if a new service request is received by IT team using FuseDesk, then this request can automatically be created in ServiceNow. Thus manual intervention will not be required for creating service requests.

The process to integrate FuseDesk and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.