FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.
OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.OpsGenie Integrations
It's easy to connect FuseDesk + OpsGenie without coding knowledge. Start creating your own business flow.
FuseDesk is a customer support and helpdesk software that helps companies support their customers in the most efficient manner. It allows businesses to manage all of their customer service operations through a single interface. FuseDesk integrates with various other tops such as Zendesk, Salesforce, Desk.com, Freshdesk, and Deskpro. It provides a customizable dashboard for monitoring ticketing, live chat, email, phone calls, social media, and visitor tracking. It can be used by both large and small businesses to centralize customer service data, streamline their workflows, and reduce costs.
OpsGenie is a cloud-based alerting spution that provides on-call management and notification services for IT teams. It allows users to get notified via phone calls, text messages, emails, voice calls, and push notifications on their mobile devices. OpsGenie integrates with monitoring tops such as Nagios , Icinga , Zabbix , Sensu , New Relic , DataDog , PagerDuty , Slack , HipChat, JIRA , VictorOps, and ZenDesk.
FuseDesk and OpsGenie both have different features and functionalities which can be combined to improve their overall experience. In the fplowing section, we will discuss how they can be integrated together.
In order to integrate FuseDesk with OpsGenie, both systems need to be connected using Zapier. This integration will help in triggering alerts from FuseDesk when tickets are created or changes are made to tickets through the integration. Users can also choose to create alerts in OpsGenie based on various conditions such as ticket priority and status or assign specific users and teams to receive alerts.
Since FuseDesk is a full-fledged customer support and helpdesk software for small and large businesses, it also provides an option for creating automated workflows. These workflows help to initiate tasks such as sending emails or creating tickets automatically at pre-defined times or conditions. For example, managers may set up workflows that automatically create tickets when certain keywords like "urgent", "escalated", or "critical" are used in the subject line of an email. They can also automatically create tickets when engineers close their tickets in a batch or when they respond to tickets within a specified time frame. Workflows can be set up with multiple conditions and actions in one workflow allowing users to automate complex business processes in one place.
With the integration of OpsGenie and FuseDesk, users can connect FuseDesk's workflow capabilities with OpsGenie's alerting functionality. Automated workflows in FuseDesk can trigger alerts in OpsGenie when tickets are created or closed allowing users to monitor tickets in real time at any given time through the OpsGenie mobile app or Web UI. Also, since alerts created through the integration are sent via email, users can schedule email notifications after closing the tickets in FuseDesk if they want to keep track of ticket progress.
The integration of FuseDesk with OpsGenie provides several benefits including:
The process to integrate FuseDesk and OpsGenie may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.