FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.
MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).MongoDB Integrations
MongoDB + FuseDeskCreate FuseDesk Case to fusedesk from New Collection in MongoDB Read More...
It's easy to connect FuseDesk + MongoDB without coding knowledge. Start creating your own business flow.
Triggers when a new case is created in FuseDesk
Triggers when you add a new collection.
Triggers when you add a new database.
Triggers when you add a new document to a collection.
Triggers when you add a new field to a collection.
Created a new Case in FuseDesk
Create a new document in a collection of your choice.
FuseDesk is a web-based customer support software which allows you to create a single database for all your customer support information. Use FuseDesk to track leads, assign cases, and manage tickets from end-to-end.
MongoDB is a free and open source document database designed by MongoDB Inc. to handle large amounts of data across distributed systems.
The integration between FuseDesk and MongoDB provides a wide range of benefits to the business, including:
Faster response time for customer service requests
Increased productivity of the business
Better customer relations
Lower operating costs
Faster Response Time for Customer Support Requests
FuseDesk's ticketing system is a critical component in FuseMail’s customer support process. By integrating FuseMail with the MongoDB database, it has been possible to reduce the time required to respond to customer service requests by up to 50% without compromising on service quality. This means that the business is able to provide better customer service to its clients.
Increase Productivity of the Business
By integrating FuseDesk and MongoDB, there has been an increase in productivity within the business because:
Fusmail is able to identify and respve issues faster and more accurately. This reduced error rate has reduced the number of phone calls and e-mails received from customers.
Fusmail is able to handle 2 times the vpume of tickets than before; this means that Fusmail can handle more cases per day.
Fusmail is able to handle tickets in real time, instead of waiting for reports to be prepared after working days or weekends. This means that customers can get answers to their questions faster.
Better Customer Relationships
The integration between FuseDesk and MongoDB has improved the relationship between Fusmail and their customers because:
Fusmail is able to quickly and accurately respve customer queries. This increases customers' satisfaction level and decreases customers complaints. Customers are more likely to continue using Fusmail if their issues are handled quickly and accurately. Clients who receive excellent service will suggest the company to other potential clients, thus increasing sales and revenue.
The process to integrate FuseDesk and MongoDB may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.