FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.
Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.Mattermost Integrations
FuseDesk + MattermostPost Message in Mattermost when New Case is created in fusedesk Read More...
Mattermost + FuseDeskCreate FuseDesk Case to fusedesk from New Message Posted to Channel in Mattermost Read More...
It's easy to connect FuseDesk + Mattermost without coding knowledge. Start creating your own business flow.
FuseDesk is a top that enables user to manage their tickets. It tracks all the information of tickets and users who come to request for help. It also manages the status of tickets, provides some charts to display some statistics, and some other features.
Mattermost is an open source messaging application that has been developed by the fine fpks at Slack Technpogies. It has many features like group chat, private group chat, etc. These features can be very helpful for teams to communicate with each other, and it is quite easy to use.
The first benefit of integrating FuseDesk and Mattermost is that it will increase the efficiency of customer support team. When you integrate these two applications, users will be able to ask for help directly from Mattermost. This saves a lot of time since ticket creation process won’t be needed anymore. Another benefit is that agents are able to view more information about the customer. They are able to see what they are looking for, what kind of help they need, and what kind of problem they have encountered. This is very useful because it will help them to provide better service. Agent won’t have to guess what the user is trying to say. They would be able to understand immediately what the user needs.
Integration of these two applications will benefit not only the customer support team but also the management team. With integration, it would be easier for managers to know how well their employees are doing. For example, they are able to see which agent handle more tickets, which ones have handled more tickets within a certain period of time, etc. Other benefits include that it helps manage the workload of the customer support team, allows managers to work remotely on their own schedule, and boost productivity.
In this article, I have given you information about FuseDesk and Mattermost, and benefits of integrating them together. I hope you find my article informative and interesting.
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