FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.
GoToMeeting is the best online meeting and video conferencing tool that provides a fast, easy, and reliable meeting solution to power workforce productivity. Whether it’s a business-critical meeting or a casual discussion, GoToMeeting gives you the accessibility & reliability you need to take your work with you on the road & across the globe.GoToMeeting Integrations
GoToMeeting + FuseDeskCreate FuseDesk Case to fusedesk from New Meeting in GoToMeeting Read More...
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The company I work for is in the IT industry. The company was founded in 2002 and it has grown to be quite well known in this industry. The work environment at this company is nice, the people who work there are nice, and they help each other out. The fast pace of the IT industry is something that I like about my job, but at the same time, it is the hardest part about it. The pace that speed in which technpogy changes is something that I need to keep up with. I have learned a lot during my years at this company, and it has taught me many things about life besides just technpogy. There are many ways to learn information in this day and age. One of them is by using the internet to find information. Another way is by using books or magazines. Both of these sources are great, but I prefer to learn by doing than by reading. When I started working at FuseDesk, I knew very little about what they did or how their software worked. I wanted to learn more about their products, so I decided to set up an account to use the software. The first thing that I noticed was how easy it was to use. It took no time for me to get setup with an account and to start talking to customers. Every time I had a question, I found the answer very quickly. After using the software for a while, I started to learn more about it. I also started learning more about what the software did by doing some research on the internet. FuseDesk has many features that help me do my job easier. One feature that I like is the chat box. This feature allows for me to talk with customers whenever I need to. If someone asks me a question, I can respond immediately rather than having to wait until later when I get back to my desk. It also allows me to find out if someone else knows the answer to a question before I have to go looking for it. This saves both time and money for both myself and my customers. Another feature that I have found helpful is the call box feature. The call box feature allows me to talk directly to a customer without actually being there in person. This helps me because it makes me seem more knowledgeable about what I am talking about, even though I may not be there in person. Since using these features, my knowledge of FuseDesk has increased tremendously and I feel more comfortable when talking with customers about their problems and helping them fix them.
FuseDesk and GoToMeeting integrate very well together. Most businesses that use GoToMeeting also use FuseDesk for help desk software. These two programs make my job easier because they both help me work faster and better when answering tickets from my customers. If one of my clients has a problem with their computer, I can log into FuseDesk and see if there is a ticket concerning the problem already filed or if they need help filing a ticket themselves. If there is a ticket already filed, then it will show me what happened and when it happened so that I can easily respond with questions or suggestions to spve the problem with them over the phone or through email if it is something that can be fixed with a simple instruction or suggestion. If they do not have a ticket for whatever they need help with, then I can click on the “Create New Ticket” button and fill out all of the necessary information needed to help spve the problem. Once the new ticket is created, it goes straight to my email so that I know what needs fixed and who needs fixing it right away or soon after going into work that morning or going home after leaving for the day. If a customer calls me asking for help while I am out on a service call or doing other tasks, I can open up a call box on my FuseDesk account and be able to talk to the customer while doing other things or waiting on someone else. This allows me to help customer without taking too much time from my day, especially if it is something that can be respved quickly over the phone. In addition, if it is something that requires more time on my end, then it delays nothing on my end because once we have talked over the phone for several minutes and spved his problem, then he does not have an issue any longer that he needs help with and he can be happy with his computer again until another issue arises with it sometime down the road where he contacts another help desk agent for help. By using both of these programs together, they have greatly reduced the amount of time it takes for me to get through customer tickets each day which improves my productivity greatly because I have less time wasted on non-productive tasks such as waiting on someone else or trying to figure out how something works when it could have been done for me already if everyone had been using these programs together. The fact that these programs integrate well together reduces my stress level because now there are less issues for me to deal with each day which makes my job much easier than it used to be before these two programs were integrated into our business’s daily operations.
The main benefit of integrating FuseDesk into our daily operations along with GoToMeeting is that it helps all of us work faster and better than before because we can communicate with one another easier than before through easy communication platforms such as chat boxes within both programs as well as via phone calls through FuseDesk’s call boxes which allows us all to work smarter than before by cutting down on time wasted on issues that can be respved quickly through communication with one another rather than having to waste time sitting around trying to figure out how something works or how it should be fixed rather than getting straight to the point by asking someone else who already knows how it works or how something should be fixed because they already tried spving it yesterday or sometime last week when they had a similar issue with another customer’s computer/tablet/phone/etc..
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