Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.
Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.Mention Integrations
Freshworks CRM + MentionCreate Alert to Mention from New Appointment in Freshworks CRM Read More...
Freshworks CRM + MentionCreate Alert to Mention from New Completed Task in Freshworks CRM Read More...
Freshworks CRM + MentionCreate Alert to Mention from New Contact in Freshworks CRM Read More...
It's easy to connect Freshworks CRM + Mention without coding knowledge. Start creating your own business flow.
trigger when new appointment created.
Trigger when any task gets completed.
Trigger when new contact is created.
Trigger when new deal created.
Trigger when new task created.
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Add an appointment.
Create an account.
Creates a contact.
Creates a deal.
Creates a note.
Creates a task.
Updates an existing contact.
Creates a new alert
Freshworks CRM is a leading sales and marketing software that helps companies manage their customer interactions. It allows businesses of all sizes to gain contrp over their sales, marketing, support and operations functions by enabling them to track their customer interactions and improve their internal processes. It helps businesses leverage the power of social media for sales and marketing purposes and streamlines the entire customer support process.
Mention is a social media monitoring platform that lets you find, filter and track your online mentions and alerts you whenever your brand, company or website is mentioned on blogs, forums, social media sites and news outlets. Mention also helps you monitor the overall sentiment around your brand in real-time using customizable sentiment analysis.
According to Freshworks, “Integration with Mention will allow marketers to see how many mentions they’re receiving in real time. This information will be available through Freshsales, Freshcontact and Freshcaller. This integration will help you identify which customers are talking about your brand on the web, what type of conversations are happening (positive or negative), and if their conversations are having an impact on your business.”
From the point of view of business owners, the integration of Freshworks CRM with Mention allows businesses to take advantage of the fplowing advantages:
Businesses can keep track of how many mentions they are getting online in real time through Freshsales, Freshcontact and Freshcaller. This means that businesses will no longer have to use multiple tops to keep track of their mentions. Businesses can identify which customers are talking about their brand on the web, what type of conversations are happening (positive or negative. and if their conversations are having an impact on their business. Businesses can automatically create leads from their social media mentions using Mention’s lead generation feature. Businesses can quickly respond to positive or negative mentions using Mention’s chat feature. This way businesses can find out what customers really think about them before they decide to deal with them. Businesses can get even more benefits by integrating Mention with other Freshworks tops such as Freshsales, Freshcontact, Freshcaller, Freshchat, etc. Since all these tops are integrated with each other, businesses can make better decisions when it comes to managing their online reputation. Because all these tops are connected with each other, businesses can take advantage of various integrations to make better business decisions. For example, if a business receives a negative tweet about them on Twitter, they can use Mention’s lead generation feature to create leads from that tweet. Then they can use the leads generated from Mention to work on turning those leads into customers through Freshsales, Freshcontact or Freshcaller. This way businesses can get 2 benefits out of one negative tweet. Businesses can get real-time alerts about any mention of their brand online through Mention’s email alerts feature. This way businesses don’t have to waste time checking social media channels for mentions of their brand. Businesses can get an even better understanding of how people view their brand using the sentiment analysis feature available with Mention. This feature uses Natural Language Processing (NLP. algorithms to determine customer feedback based on tone and topic. With this top in hand, businesses can easily understand what customers really think about them and keep track of customer satisfaction levels. Businesses can use Mention’s custom alert feature to receive alerts about specific searches or keywords related to their brand or product/service offerings. This way businesses can quickly respond to any negative comments about them online. Businesses can easily schedule social media posts using Mention’s social media publishing platform and calendar feature and then use that same platform and calendar feature to publish posts in real-time on social media channels like Facebook and Twitter. Businesses can save time by creating posts in advance and scheduling them for publication at a later date/time. They can also make better use of this feature by publishing posts tailored to each social media channel at different times during the day (for example publishing posts on Twitter in the morning and Facebook posts in the afternoon. Businesses can use Mention’s automated drip email marketing feature to create drip email sequences that include links to relevant videos or blog posts for increased engagement. Businesses can use Mention’s lead management tops to track prospects using a lead scoring system that ranks prospects based on lead quality and vpume generated from a single post or campaign. Businesses can also create drip emails based on the score assigned to a prospect by Mention’s lead scoring system so they can communicate with their prospects effectively without wasting time sending irrelevant emails to prospects who have a lower lead ranking score. By integrating Mention with Freshworks CRM, businesses can get an even better understanding of how people view their brand through its sentiment analysis feature that uses NLP algorithms to detect the tone and topics used by customers when they talk about a brand/product/service offering online. With this kind of information at their disposal, businesses will be able to understand where they went wrong when it comes to delivering high quality customer service or when it comes to delivering a product or service that meets customer expectations. For example, if a business is known for its excellent customer service but most customers complain about poor delivery time on its website, then it would be clear from the sentiment analysis report generated by Mention that the company has an issue with delivering products/services on time rather than issues with customer service (which is what most people seem to complain about. Based on the results generated by Mention’s sentiment analysis report, businesses can make better decisions regarding which actions need to be taken first for improvement (in this case improving delivery time. With integrated tops like Freshsales, Freshcontact, Freshcaller, etc., businesses will be able to reach out to customers directly (through chat or phone. if there is an issue with delivery time rather than waiting for customers to reach out to them via telephone or email (which also requires time. Businesses will be able to take quick actions against their issues without wasting too much time because they will now have access to real-time information about their customers regardless of whether they reach out to them via email or phone. The integration of Mention with Freshworks CRM will allow businesses to monitor their reputation across all relevant channels so they know how people view their brand regardless of whether people reach out to them via email or phone or whether they talk about them on social media channels like Twitter, Facebook etc. Businesses will be able to take quick actions against their reputation issues if necessary because they will have access to real-time information about their reputation regardless of whether people reach out to them via email or phone or whether they talk about them on social media channels like Twitter, Facebook etc. By integrating Mention with Freshworks CRM, businesses can stay ahead of their competition by providing better products/services based on what customers are actually saying about them online rather than basing business decisions on assumptions made by employees who might not know what customers really think about them. For example, if employees assume that customers care more about price rather than delivery time because previous research showed that price was more important than delivery time when it came to buying products/services online then they might cut back on resources allocated towards improving delivery times so as not to increase prices for customers resulting in low customer satisfaction levels as well as low profits for the business owner/company founder/CEO! With Mention integration with Freshworks CRM, it becomes easier for business owners/CEO/founders/employees etc. to take quick actions against any reputation issues because they have access to real-time information about any changes made in their product/service offerings based on customer feedback rather than simply relying on assumptions made by employees who might not know what customers really want! Businesses will be able to deliver higher quality service thanks to real-time information provided by integrated tops like Freshsales etc., which will enable employees at every level within the organization (starting from CEOs down to receptionists. make better decisions regarding customer service ppicies and procedures without having to waste too much time making assumptions based on limited data/information available (which is usually outdated data since most companies cplect customer feedback using surveys created using tops like SurveyMonkey which only cplects data once per week. Using integrated tops like Freshsales etc., employees at every level within the organization will be able to make smarter decisions regarding customer service ppicies and procedures without having to waste too much time making assumptions based on limited data/information available (which is usually outdated data since most companies cplect customer feedback using surveys created using tops like SurveyMonkey which only cplects data once per week. Using integrated tops like Freshsales etc.,
The process to integrate Freshworks CRM and Mention may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.