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Freshworks CRM + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshworks CRM and Intercom

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshworks CRM

Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
Intercom Alternatives

Looking for the Intercom Alternatives? Here is the list of top Intercom Alternatives

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Best ways to Integrate Freshworks CRM + Intercom

  • Freshworks CRM Intercom

    Freshworks CRM + Intercom

    Create/Update Lead to Intercom from New Appointment in Freshworks CRM Read More...
    Close
    When this happens...
    Freshworks CRM New Appointment
     
    Then do this...
    Intercom Create/Update Lead
  • Freshworks CRM Intercom

    Freshworks CRM + Intercom

    Create/Update User to Intercom from New Appointment in Freshworks CRM Read More...
    Close
    When this happens...
    Freshworks CRM New Appointment
     
    Then do this...
    Intercom Create/Update User
  • Freshworks CRM Intercom

    Freshworks CRM + Intercom

    Send Incoming Message in Intercom when New Appointment is created in Freshworks CRM Read More...
    Close
    When this happens...
    Freshworks CRM New Appointment
     
    Then do this...
    Intercom Send Incoming Message
  • Freshworks CRM Intercom

    Freshworks CRM + Intercom

    Create/Update Lead to Intercom from New Task in Freshworks CRM Read More...
    Close
    When this happens...
    Freshworks CRM New Task
     
    Then do this...
    Intercom Create/Update Lead
  • Freshworks CRM Intercom

    Freshworks CRM + Intercom

    Create/Update User to Intercom from New Task in Freshworks CRM Read More...
    Close
    When this happens...
    Freshworks CRM New Task
     
    Then do this...
    Intercom Create/Update User
  • Freshworks CRM {{item.actionAppName}}

    Freshworks CRM + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshworks CRM + Intercom in easier way

It's easy to connect Freshworks CRM + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Appointment

    trigger when new appointment created.

  • New Completed Task

    Trigger when any task gets completed.

  • New Contact

    Trigger when new contact is created.

  • New Deal

    Trigger when new deal created.

  • New Task

    Trigger when new task created.

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Add Appointment

    Add an appointment.

  • Create Account

    Create an account.

  • Create Contact

    Creates a contact.

  • Create Deal

    Creates a deal.

  • Create Note

    Creates a note.

  • Create Task

    Creates a task.

  • Update Contact

    Updates an existing contact.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Freshworks CRM & Intercom Integrations Work

  1. Step 1: Choose Freshworks CRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshworks CRM to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshworks CRM and Intercom

Freshworks CRM?

Freshworks CRM, formerly known as Freshdesk is an application software built by Freshworks Inc. It is a customer relationship management (CRM. platform that serves to help companies build relationships with their customers and then maintain these relationships over time. The platform offers a Customer Service Software-as-a-Service (SaaS. spution for contact centers and other service teams. It provides a wide range of features for customer support and service operations such as:

Email marketing.

Social media monitoring.

Multi-channel chat.

Live chat.

Knowledge base.

Comprehensive reporting.

Billing & Subscription management.

Task management.

App integration.

The Freshworks CRM Platform is built on Ruby on Rails, an open source web framework, which makes it easier for the company to update its offerings in real time without incurring additional costs. This platform also has a large repository of third-party apps that are compatible with it in its marketplace. According to the freshworks website, it processes thousands of transactions in seconds. The system covers the main aspects of CRM in an organization including sales, service, marketing, customer success, and analytics. The CRM platform also has features for appointment scheduling, asset management, inventory management, document storage, project management, and more. A key feature of this product is its simplicity of use. There’s no need for training or special skills to be able to use it effectively. Furthermore, they have a dedicated support team available to help you get the most out of their spution. You can easily contact them via email or phone or through the chat window they have on their website. Their system has been rated one of the most popular CRM tops in 2017 by Capterra.

Intercom?

Intercom is a website that allows communication between businesses and their customers using live chat software integrated on websites. It was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett. It started off as an internal communication top for their own business at first but later developed into a communication platform for businesses with customers. It connects businesses to their customers across multiple channels like email, social networks, video conferencing, phone calls, text messages and more through its platform. For instance, it helps you connect with your customers who visit your website via live chat on that website or send them emails or text messages after they leave the website. It can also be integrated with other types of communication channels like Facebook Messenger or Google Hangouts through IFTTT so it can interact with customers on these channels too. It also helps businesses get feedback from their customers through surveys based on what they do on the website so they can personalize their offerings better for users who visit their website in future. For example, if you visit a company’s website to purchase something and they ask for feedback about what you did on their site while you were there, they might ask you if you would like to receive special offers or discounts on products they offer online in the future because that's where they will make the most profit from you as a customer since you already showed interest in their products online. In addition to all these features, Intercom also offers customers a way to talk to each other via the “Intercom Community” where they can discuss different topics relating to the company’s offerings or services. They can also discuss things like challenges they face as customers interacting with the company's products or services and give suggestions on how they can improve these products or services going forward. These communications take place via a “chatter feed” which shows them all that people are saying about a particular topic or subject matter currently being discussed by many people online at any given time. This gives customers a way to directly communicate with each other about the offerings from a company without having to go through a representative from that company directly who would be paid to represent it in a way that benefits themselves financially rather than the customer needs which needs to be understood by both parties going forward if there is going to be a long term relationship between these two parties going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward going forward . Intercom does not charge for individual users to use its platform as businesses pay for it directly according to how much they use it as well as based on how many users it supports per month and what type of service plan they pay for within that month period of time. The fee charged by Intercom for this service depends on the number of paid subscribers and the number of active users per month and how much data gets processed per month by those same users and subscribers.[6] These fees are cplected by Intercom and not passed along to individual users even though they support the community directly through their discussions within the Intercom community itself.[citation needed] Intercom has raised $96 million dplars in venture capital funding from investors such as CapitalG (formerly Google Ventures), Kleiner Perkins Caufield & Byers, Bessemer Venture Partners, Index Ventures and Slow Ventures.[7] This funding has helped it grow into a global business that now serves over 7500 companies globally including big names like Slack, Dropbox and Pinterest.[8] Today, Intercom has offices all over the world including its headquarters in San Francisco with satellite offices in Dublin, London, Dublin, New York City, Chicago, Sydney, Singapore, Tokyo and many more growing rapidly year after year.[9] As of January 2018, Intercom has won numerous awards for its work including being named one of the best places to work in Ireland,[10] one of the fastest growing private companies in America,[11] one of Ireland's top 100 ICT companies,[12] one of Europe's top 100 startups[13] and one of America's 50 best places to work.[14]

The process to integrate Freshworks CRM and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.