Freshworks CRM + eBay Integrations

Freshworks CRM?

Freshworks CRM is a cloud-based customer relationship management service. It provides a suite of products for managing sales, marketing and customer support through a single platform designed for small and medium business. The cloud-based CRM helps businesses in tracking contacts, leads, accounts, partners, customers and other related information. With the help of the CRM software, companies can track sales pipeline, send automated email templates and trigger notifications to sales reps, manage sales forecasting and measure effectiveness of sales activities.

eBay?

eBay Inc. is a global e-commerce company operating an online marketplace where people and businesses buy and sell a broad variety of goods and services worldwide. The company operates eBay.com, an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. In addition, eBay provides payment services, such as PayPal.

Integration of Freshworks CRM and eBay

Freshworks CRM helps eBay in providing its users with a consistent experience across many different channels. eBay's buyers can engage with the company from any device and at any time while they are on any channel. This integration has allowed eBay to focus on their core competencies and be more agile by adopting a multi-channel strategy. By integrating Freshworks CRM and eBay together, it helps both companies to enjoy the fplowing benefits:

• Better Customer Experience. Both eBay and Freshworks CRM helps businesses in providing better customer experience by making the process of buying and selling much easier for users. For example, when a buyer creates an account on Freshworks CRM, he/she can easily connect that account with his/her existing eBay account. He/she can then link his/her eBay and Freshworks accounts and manage his/her orders and feedback from one location. Similarly, eBay sellers can set up their inventory in Freshworks CRM and also see their inventory feed into eBay. This integration enables sellers to make changes to their listings or fulfilling orders through Freshworks CRM or directly on eBay.
• Lower Costs. Integration of Freshworks CRM and eBay helps businesses in reducing costs since it eliminates duplicate work, connecting multiple tops together allows employees to focus on their priorities rather than managing multiple tops. This integration helps businesses to save money by not hiring additional resources because it uses existing resources effectively. Also, it helps businesses in leveraging the scale of both companies to provide better customer experience to their users.
• Improved Sales Performance. Integration of Freshworks CRM and eBay assists sales teams in better sales performance by tracking sales pipeline, sending automated email templates and triggering notifications to sales reps. For example, if a lead is created in Freshworks CRM, the sales representative will receive an email notification when he/she logs in to Freshworks CRM or when he/she opens the email. This integration enables the sales representative to check the latest updates regarding the lead he/she is working on so that he/she can take appropriate actions accordingly. Similarly, if a new order is created in Freshworks CRM, the sales representative will receive an email notification about this order . This integration helps him/her to contact the interested buyer without delay.

Benefits of Integration of Freshworks CRM and eBay

Integration of Freshworks CRM and eBay offers various benefits to both companies including but not limited to the fplowing ones:

• Sales Velocity. Integration of Freshworks CRM and eBay helps in increasing sales velocity because it results in faster onboarding for new prospects by allowing them to create multiple accounts at once. Also, it helps in increasing sales velocity by increasing the number of prospects that the rep has access to while increasing the number of messages each rep sends per day.
• Sales Qualification. Integration of Freshworks CRM and eBay helps in improving sales qualification because it allows reps to qualify leads while they are at high stage based upon key data points stored in Freshworks CRM. This integration helps reps to get more qualified leads at high stage so that they can spend less time on low-quality leads. It also enables reps to execute more tasks simultaneously so that they can close more deals within given timelines.
• Lead Nurturing. Integration of Freshworks CRM and eBay helps in improving lead nurturing by allowing reps to automatically fplow up with leads at higher stages of the buyer’s journey based upon key data points stored in Freshworks CRM. This integration helps reps to nurture leads throughout the entire buyer’s journey by sending messages based upon key data points stored in Freshworks CRM which has improved lead conversion rate significantly.
• Marketing Automation. Integration of Freshworks CRM and eBay helps in improving marketing automation through creating seamless experiences across different channels by leveraging existing data sources like listing data feeds, product data feeds etc. This integration allows marketers to send relevant messages to customers at right time by leveraging existing data sources like listing data feeds, product data feeds etc., which has improved response rates significantly.

Integration of Freshworks CRM and eBay enables businesses in achieving greater customer satisfaction by providing a consistent experience across different channels. It also helps businesses in reducing costs because it eliminates duplicate work, connecting multiple tops together allows employees to focus on their priorities rather than managing multiple tops. Integration of both these tops together enables businesses in achieving higher levels of quality and thus improves their overall performance.

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