Freshworks CRM + Amazon DynamoDB Integrations

Freshworks CRM?

CRM is a Customer Relationship Management Software. It is an Internet based service that helps businesses to manage their customers and leads. The service provides features like customer relationship management, lead management, task management, contact management and reporting. It helps businesses in managing and maintaining relationships with their customers and leads. The software helps in managing the leads and customers by sending messages and reminders to keep them informed about the business activities. The software also helps in sharing data and information about the customers and leads with employees across departments and helps in increasing the efficiency of the organization.

Amazon DynamoDB?

Amazon DynamoDB is a NoSQL database service provided by Amazon Web Services (AWS. It is a fast and flexible database that supports both document-oriented and key-value store models for storing and accessing data. It allows developers to choose the right data model based on the application and business needs and scale the database instance within minutes.

Integration of Freshworks CRM and Amazon DynamoDB

Freshworks CRM and Amazon DynamoDB can be integrated through API calls. Freshworks CRM has two API calls namely List of Contacts API and List of Activities API. These API calls are used to store contacts created on Freshworks CRM. The List of Activity API is used to store activity records created on Freshworks CRM.

List of Contacts API

The List of Contacts API is used to list all the contacts present on Freshworks CRM. A new contact can also be added using this API call. The API call can be used as fplows:

List of Contacts API Request URL http://api.freshsales.com/v1/api/v1/contacts/list Sample request curl -X POST -H “Content-Type:application/json” -H “Accept:application/json” -d ‘{“endpoint” . “api”, “application_key” . “your key here”, “contact_type” . “Lead”}’ https://api.freshsales.com/v1/api/v1/contacts/list Sample response { “total_count” . 100000 , “record_count” . 100000 , “contact_count” . 100000 , “page_size” . 10 , “next_page_url” . null , “prev_page_url” . null , “contacts” . [ { “id” . 234234234 , “company_name” . “Your Company Name” , “first_name” . “John” , “last_name” . “Smith” , “email_address” . “[email protected]” , “status” . 3 , “activity_count” . 2 , “created_at” . 1512595480 , “updated_at” . 1512616738 } , { . . . } ] }

The returned data contains the summary information regarding all the contacts listed in the response. The sample response message contains details like total number of contacts, number of contacts displayed per page, next page URL, previous page URL, list of contacts. Along with these details, the response message also displays information like contact ID, company name, status, activity count, email address etc., for each contact listed in the response.

List of Activities API

The List of Activities API is used to retrieve a list of activities started by a contact on Freshworks CRM. A contact can be created or updated using this API call. The API call can be used as fplows:

List of Activities API Request URL http://api.freshsales.com/v1/api/v1/activities/list Sample request curl -X POST -H “Content-Type:application/json” -H “Accept:application/json” -d ‘{“endpoint” . “api”, “application_key” . “your key here”, “contacts[start_date] = 1508451200 AND end_date >= 1508451200 AND status = 1 AND contact_type = Lead AND company_name = EMC AND activity_id IN(10002,10001. AND custom_fields[3] = 8604916623166'}' https://api.freshsales.com/v1/api/v1/activities/list?custom_fields[3]=8604916623166 Sample response { "total_count" . 346916 , "record_count" . 346916 , "contact_count" . 346916 , "page_size" . 10 , "next_page_url" . null , "prev_page_url" . null , "activities" . [ { "id" . 10002 , "contact" . 234234234 , "company_name" . "Your Company Name" , "first_name" . "John" , "last_name" . "Smith" , "phone" . "+1 805 555 1234" , "email_address" . "[email protected]" , "created_at" . 1508451200 , "updated_at" . 1508451200 } ] }

The returned data contains the summary information regarding all the activities listed in the response. The sample response message contains details like total number of activities, number of activities displayed per page, next page URL, previous page URL, list of activities. Along with these details, the response message also displays information like activity ID, contact ID, company name, phone number, email address etc., for each activity listed in the response.

List of Documents API

The List of Documents API is used to retrieve a list of documents stored in Freshworks CRM. The API call can be used as fplows:

List of Documents API Request URL http://api.freshsales.com/v1/api/v1/documents Sample request curl -X GET -H “Content-Type:application/json” -H “Accept:application/json” https://api.freshsales.com/v1/api/v1/documents Sample response { "total_count" . 12412424 , "record_count" . 12412424 , "document_count" . 12412424 , "document" . [ { "id" . 10024873456789003304495662729785796534542453225259325323932593879787976543287328414141414141414141414141414141414141414151381386230518527535353535353535353535353637363736373637363736373637363736373637363736373637363839403939393939393939399411941294129412941294129412941294129412941294129412941294129412941294129412941294129412941294129412941294129412941294129412941294129412941294129412941300130013001300130013001300130013001300130013001300130013001300130013001300130013001300130013001300130013001300130320109211525350950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950950999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999917450568717071707170717071707170717071707170717071707170717071707170717071707170717071709760760760760760760

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