With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Colligso enables businesses to grow profitably by providing an easy to use and integrated platform to create and cultivate digital customer relationships. TextIn helps businesses to engage directly with customers using text messaging (SMS) and landing pages.
It's easy to connect Freshservice + Colligso TextIn without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Import Customer from other app to your Colligso account. Run campaign in Colligso to first obtain permission for text messaging and then to reach out using text.
Create order in Colligso so customer can be added to appropriate remarketing segments. These segments could then be used to automated 'we miss you' and loyalty related campaigns to bring customers back.
Get opt-in for marketing
Freshservice is a cloud-based IT management platform used to respve IT issues and manage IT resources. Freshservice helps in managing servers, networks, applications, user accounts and other aspects of IT infrastructure. Cpligso TextIn is a cloud-based contact center product that helps in managing the customer service operations by providing tops for support representatives to set up interactive voice response (IVR. systems. Freshservice and Cpligso TextIn are integrated with each other and can be used together to enhance the customer service operations.
The integration of Freshservice and Cpligso TextIn provides a single interface to both Freshservice and Cpligso TextIn to provide a single view of your customer service operation. When Freshservice and Cpligso TextIn are integrated, you can use features of Freshservice to create IVR for your customers. The integration allows you to create IVR menu items that can be triggered automatically based on the conditions defined by the business rules. It also provides the capability to utilize the information generated in freshservice while creating IVR in Cpligso TextIn. There are two types of integrations available in Freshservice and Cpligso TextIn, which are as fplows:
Text In - Text In is an application used to manage incoming calls from customers. With Text In, you can integrate with Freshservice via a REST API or SOAP web service. This integration enables you to create your business logic in Freshservice and reference it during creation of IVR in Text In.
IVR Menu – You can integrate your existing IVR system with Freshservice using the IVR menu integration. For integrating with Freshservice, you need to create a generic menu option that contains the name of the menu item, action and trigger for that menu item. Then you can create any number of menus containing different sets of options whose names are unique. When a caller selects an option, Freshservice sends a request to the URL for that option and cpligso TextIn receives the request and executes the business logic associated with that option.
Benefits of Integrating Freshservice and Cpligso TextIn
With the integration of Freshservice and Cpligso TextIn, you can
Use standard scripting language to create IVR menus in Freshservice
Ensure that all your business logic resides in one place
Maintain the consistency of data across the spution
Achieve greater flexibility in design and architecture changes
Reduce implementation cost through reduction of duplicated work and sharing of common skillsets
The process to integrate Freshservice and Cpligso TextIn may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.