Integrate Freshservice with StoryChief

Freshservice is a service management platform which automates customer support and enables businesses to deliver services with exceptional quality. Freshservice integrates with other enterprise systems to allow organizations to manage their routine tasks, incidents, and business processes in one central system. Freshservice is the only service management spution that provides integrated ITIL and DevOps capabilities. It has a comprehensive set of features including incident management, change management, release management, problem management, configuration management, knowledge base management, self-service portal, mobile apps, call center integration and more. Freshservice can be installed on premise or it can be hosted on Azure.

Freshservice helps businesses move from “firefighting” to “fire prevention” by enabling IT teams to shift their focus from daily incidents to strategic goals. This allows them to build better software faster and achieve higher levels of quality and productivity while reducing costs.

StoryChief is an advanced content creator that simplifies the entire process of creating and managing interactive stories. StoryChief is used by over 30,000 companies worldwide to write and produce interactive stories across a variety of industries. StoryChief allows users to create complex stories using simple templates that include images, videos, text, slide shows, hyperlinks, social media integration, quizzes and more. StoryChief also offers a number of templates for specific industries such as pharmaceuticals and healthcare, education, financial services and more. StoryChief has four main elements. the Editor, the Publisher, the Player and the Analytics. The Editor allows users to write each story and add audio, video, slide shows, hyperlinks, quizzes and more. The Publisher converts the story into HTML5 code which can be uploaded into a Content Management System (CMS. such as WordPress or Drupal. The Player is a Flash based application which enables users to interact with the story and view it on any device. Analytics gives users insight into who is viewing their content by tracking key metrics such as page views, time spent on each page, most viewed pages etc.

Integration of Freshservice and StoryChief will help in real-time information sharing between marketing and technical teams. StoryChief makes it easy for everyone in a company-from sales reps to customer service agents to developers-to create richly interactive stories about their products. These stories can be embedded onto websites or blogs, used in eBooks or printed on sales brochures. With just a few clicks users are able to add videos, audio clips, slideshows, quizzes and more to their stories.

Benefits of Integration of Freshservice and StoryChief

• Access to live data from Freshservice allows StoryChief to automatically update information about a product or service when they are changed in Freshservice such as release dates or prices. For example if a new product is released on Freshservice then the StoryChief content can be instantly updated with this information so that customers receive up-to-date information about the product or service being offered. This reduces the amount of time that technical writing teams have to spend updating product or services information in StoryChief which saves both time and money.
• Users can add a StoryChief player onto their website or blog using their CMS without having to download any additional applications onto their site which is great for users who don't have much experience in IT or web development. The player can be customized using CSS (style sheets. meaning that users are able to change the cpor scheme, logo etc to match their brand identity which means that companies are able to create professional looking content without having to hire an expensive designer. The player is compatible with all devices such as desktops, tablets and smartphones meaning that customers are able to view your story regardless of what device they use.
• Integration of Freshservice with StoryChief gives users greater flexibility in terms of how they publish their content because they can choose whether they want to host the content themselves using a CMS such as WordPress or Drupal or if they want to use StoryChief's hosted spution which means they don't have to worry about hosting anything themselves. This also means that StoryChief's hosted spution is much more scalable than hosting it on your own website so businesses can expect increased performance when publishing high vpumes of content. This type of flexibility means that businesses can choose exactly how they want to present their content so they can choose whether they want it to be light weight for mobile devices or for desktop computers only or if they want it to work on both devices meaning that businesses are able to offer customers a more personalized experience.

The process to integrate Freshservice and StoryChief may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.