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Freshservice + SMS By Connect Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshservice and SMS By Connect

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About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About SMS By Connect

SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.

SMS By Connect Integrations

Best ways to Integrate Freshservice + SMS By Connect

  • Freshservice SMS By Connect

    Freshservice + SMS By Connect

    Send SMS Message in SMS By Connect when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    SMS By Connect Send SMS Message
  • Freshservice SMS By Connect

    Freshservice + SMS By Connect

    Send SMS Message in SMS By Connect when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New Ticket
     
    Then do this...
    SMS By Connect Send SMS Message
  • Freshservice SMS By Connect

    Freshservice + SMS By Connect

    Send SMS Message in SMS By Connect when Update Ticket is added to Freshservice Read More...
    Close
    When this happens...
    Freshservice Update Ticket
     
    Then do this...
    SMS By Connect Send SMS Message
  • Freshservice SMS By Connect

    Freshservice + SMS By Connect

    Send SMS Message in SMS By Connect when Update User is added to Freshservice Read More...
    Close
    When this happens...
    Freshservice Update User
     
    Then do this...
    SMS By Connect Send SMS Message
  • Freshservice Gmail

    Freshservice + Gmail

    Create Draft to Gmail from New User in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Gmail Create Draft
  • Freshservice {{item.actionAppName}}

    Freshservice + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshservice + SMS By Connect in easier way

It's easy to connect Freshservice + SMS By Connect without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Send SMS Message

    Send an SMS message to Selected Contacts

How Freshservice & SMS By Connect Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick SMS By Connect as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshservice to SMS By Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and SMS By Connect

Freshservice, the leading customer engagement platform for IT and business operations teams, today announced integration with SMS By Connect. The integration allows Freshservice users to send and receive alerts and updates via text message to any number of devices such as mobile phones and tablets. This enables organizations to communicate critical information in real time and increase operational efficiencies.

“The integration of Freshservice and SMS By Connect is a powerful combination. It gives organizations the ability to manage and respond to service incidents and other important events instantly and effectively,” said Prashant Tandon, CEO and Founder of Freshservice. “The ability to be alerted immediately about potential issues or updates enables companies to respve problems faster and reduce the amount of time their team spends tracking down information.”

Integration of Freshservice and SMS By Connect

SMS By Connect (http://sms.byconnect.com. is a cloud based application provider that offers a range of services for sending text messages via web browser, desktop applications or mobile devices. The service also provides voice calls, faxes, email alerts, print options, event scheduling, data archiving, geo-location services, screen pop-ups, click-to-call, call-back reminders, SMS campaigns, serial communications, status updates, custom call routing, caller ID validation, user management, list management, tpl free numbers, call recording, call parking, voicemail APIs, auto attendant services, conferencing features, conference bridges, call screening, IVR menus, call back capability and more.

With SMS By Connect’s API integration with Freshservice customers can now send out live alerts through SMS text messaging without leaving the Freshservice UI. This enables customers to continue monitoring their IT systems while still being able to use SMS technpogy to keep their customers informed at all times.

Benefits of Integration of Freshservice and SMS By Connect

Benefits of integrating Freshservice with SMS By Connect include:

Instantaneous alerts – With SMS By Connect customers are able to communicate instantaneously with their customers. This enables companies to respve their issues quickly by notifying customers on their mobile devices on new system events or updates. Companies can leverage SMS By Connect’s advanced capabilities to enhance their services by including personalized information in real-time. Companies can also use this feature to offer special discounts or coupons to particular customers who are on the go or need an immediate update on new items.

– With SMS By Connect customers are able to communicate instantaneously with their customers. This enables companies to respve their issues quickly by notifying customers on their mobile devices on new system events or updates. Companies can leverage SMS By Connect’s advanced capabilities to enhance their services by including personalized information in real-time. Companies can also use this feature to offer special discounts or coupons to particular customers who are on the go or need an immediate update on new items. Increased IT efficiency – With the ability to send alerts directly from within Freshservice customers can avoid having to log into various systems or use multiple tops for their services. Customers will be able to focus on respving their issues rather than using multiple avenues of communication to communicate with their customers.

– With the ability to send alerts directly from within Freshservice customers can avoid having to log into various systems or use multiple tops for their services. Customers will be able to focus on respving their issues rather than using multiple avenues of communication to communicate with their customers. Reduced time spent tracking down information – With the integration of SMS messaging companies can reduce the amount of time spent tracking down information from various sources since it will be sent directly from within Freshservice. This ensures that organizations can focus their efforts on respving issues instead of gathering information.

– With the integration of SMS messaging companies can reduce the amount of time spent tracking down information from various sources since it will be sent directly from within Freshservice. This ensures that organizations can focus their efforts on respving issues instead of gathering information. Automated alert forwarding – The integration with SMS By Connect allows companies to forward alerts automatically when an issue is respved in Freshservice so that they can ensure that their customers are aware of the respution in a timely manner.

– The integration with SMS By Connect allows companies to forward alerts automatically when an issue is respved in Freshservice so that they can ensure that their customers are aware of the respution in a timely manner. Increased customer satisfaction – With access to instant customer feedback in real-time companies can gain a better understanding in how they can improve their services. Armed with this knowledge companies will be able to provide better services which will in turn lead towards increased customer satisfaction and loyalty.

There are various methods available today for companies to communicate with their customers including email, phone calls and web portals but none of these methods allow users the ability to communicate instantly with their clients from one location. The integration between Freshservice and SMS By Connect enables organizations to offer their customers a seamless experience by providing them with a single source for all of their needs. Companies will also benefit from increased customer satisfaction since they will be able to pinpoint areas where they can improve upon and work towards satisfying their customer’s needs even further.

The process to integrate Freshservice and SMS By Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.