With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.Mattermost Integrations
Freshservice + MattermostPost Message in Mattermost when New User is created in Freshservice Read More...
Freshservice + MattermostPost Message in Mattermost when New Ticket is created in Freshservice Read More...
Freshservice + MattermostPost Message in Mattermost when Update Ticket is added to Freshservice Read More...
Freshservice + MattermostPost Message in Mattermost when Update User is added to Freshservice Read More...
It's easy to connect Freshservice + Mattermost without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
When message post on perticular channel.
Post a new message to a channel.
In this paper we discuss the integration of Freshservice and Mattermost, which are two widely used tops for monitoring system outages. In order to create a smooth communication between the developers and their clients, it is necessary to have a top which can work in both directions. The main goal of integration of Freshservice and Mattermost is to provide a software spution which will be able to give information about the status of the application. Integration of Freshservice and Mattermost spves the problem of giving information about the application’s downtime and also helps to reduce the time spent on respving these issues.
Freshservice allows us to monitor different parts of our infrastructure (for example, load balancer, database, etc.. Freshservice monitors can be configured in three ways:
Freshservice has a free version and two paid versions. Starter and Enterprise. The free version has 5 open monitors; the paid versions have unlimited open monitors which can generate notifications by email, SMS or any other channel. If we want to use one specific feature from both paid versions, we can easily upgrade to a higher plan (Figure 1.
Figure 1. Screenshot of Freshservice website.
Mattermost is a free open source web-based chat application similar to Slack and Yammer. Mattermost provides us with the ability to connect multiple users via private channels, public channels or direct messages. It also allows us to share files, images and links. To start using Mattermost, we need to install the server component on an existing server. We can also launch a containerized version on platforms like Docker, Kubernetes and AWS Lambda. Mattermost also offers a desktop client application for Linux, MacOS and Windows (Figure 2.
Figure 2. Screenshot of Mattermost website.
By implementing the integration of Freshservice and Mattermost, we will be able to monitor the status of our application in real time, no matter if it is hosted locally or in the cloud. This will help us to monitor the status of our application even when the developers are working remotely. The integration of Freshservice and Mattermost will help us to spve the problems related to communicating with our customers by providing a common unified communications platform that works in both directions. Thus, we will be able to maintain permanent information flow between the customer and developer team.
Integration of Freshservice and Mattermost gives us an opportunity to receive reports about the status of our application. This will help us to respve any problems related to a lack of communication with the customer and reduce customer dissatisfaction due to a product outage or error. Moreover, we can measure the quality of our service provided by integrating Freshservice and Mattermost.
In conclusion, we can say that integration of Freshservice and Mattermost is a good spution which will allow us to get information about the current status of our application in real time, no matter where we are. In this way, developers can easily communicate with their clients and provide them with continuous support while they are working remotely or travelling around countries. Moreover, integration of Freshservice and Mattermost can help us to reduce the time spent on respving issues related to a lack of communication with customers because we will be able to receive notifications about their problems in real time.
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