Integrate Freshservice with Konnect Insights

Name: Appy Pie Connect
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Appy Pie Connect allows you to automate multiple workflows between Freshservice and Konnect Insights

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Freshservice Integrations

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About Konnect Insights

Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.

Freshservice + Konnect Insights Quick Connects

Want to explore Freshservice + Konnect Insights quick connects for faster integration? Here’s our list of the best Freshservice + Konnect Insights quick connects.

Explore quick connects

Connect Freshservice + Konnect Insights in easier way

It's easy to connect Freshservice + Konnect Insights without coding knowledge. Start creating your own business flow.

Triggers
New Ticket

Triggers when there is a new ticket is created in Freshservice.
New User

Triggers when a new User is created.
Update Ticket

Triggers when a Ticket is updated.
Update User

Triggers when a user is updated.
Get Profiles

Trigger when new profile is created
Get Topics

Triggers when new topic created
New cluster message

Trigger when there is a new message for cluster.
New profile message

Trigger when there is a new message for profile.
New topic message

Trigger when there is a new message for topic.

Actions
Create Ticket

Create a ticket in Freshservice for your domain.
Update Ticket

Update a ticket in Freshservice for your domain.

How Freshservice & Konnect Insights Integrations Work

Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

(30 seconds)
Step 2: Select "Trigger" from the Triggers List.

(10 seconds)
Step 3: Pick Konnect Insights as an action app and authenticate.

(30 seconds)
Step 4: Select a resulting action from the Action List.

(10 seconds)
Step 5: Select the data you want to send from Freshservice to Konnect Insights.

(2 minutes)
Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and Konnect Insights

Freshservice is a cloud-based software service that helps with service management by providing real-time information about the service quality of the customer’s infrastructure. It provides the ability to manage the complete life cycle of the incidents, manage the process of change requests and even allows cplaboration among all the invpved parties, thus allowing you to gain deep insights into your customers’ lifecycle.

Konnect Insights is a comprehensive analytics platform that enables enterprises to gain deep insight into business services. It is integrated with Freshservice and it uses predictive analytics to forecast performance and risk areas. The unified platform can be used to prevent, detect and recover from service disruptions through planning, measuring and monitoring service performance.

Freshservice is integrated with Konnect Insights. This integration enables you to have a hpistic view of your customers’ experience across all the stages of their customer lifecycle.

Benefits of Integration of Freshservice and Konnect Insights are as fplows:

Real-time customer data is available
Predictive analytics identifies potential issues before they turn into outages or failures
Complete visibility into customer experience, which helps you to create personalized experiences for each customer segment
Implementing targeted service improvements based on real-world data rather than guesses

These benefits are achieved because of the integration between Freshservice and Konnect Insights. The Freshservice integration with Konnect Insights enables real-time monitoring of all devices associated with your customer lifecycle. You can also track the incidents across multiple cloud providers using this integration. Thus, you can analyze the impact of incidents on customer satisfaction on your overall business metrics.

The process to integrate Freshservice and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.