With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.Gmail Integrations
Freshservice + GmailSend Email in Gmail when New User is created in Freshservice Read More...
Freshservice + GmailSend Email in Gmail when New Ticket is created in Freshservice Read More...
It's easy to connect Freshservice + Gmail without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers whenever a new attachment is received (trigger is initiated once per attachment).
Triggers when a new e-mail appears in the specified mailbox.
Triggers when you receive a new email that matches a search string you provide.
Triggers when you receive a new email in a label.
Triggers everytime you receive a new email and Starmark it within two days.
Triggers every time a new thread starts.
Draft a new email message(but don't send).
Creates a new label.
Draft a new email message & send it.
It is a cloud based help desk software application that helps companies to manage their IT services and customer support. It is a complete integrated spution which provides tops for service management, customer support, ITIL, and business intelligence. It can be used by help desk teams, IT admins of any size, and customers.
On the other hand, Gmail is an email service provided by Google. It is free web-based emailing service that allows users to send and receive emails from anywhere in the world. Gmail users can access their mails through its web interface or by using any of the available mobile apps.
It is a set of web-based productivity applications including email, calendar, chat, video calling, etc. Gmail is used by 1 billion people worldwide and it is the most popular webmail service in the world.
Freshservice has a native Gmail integration with its help desk platform. It enables a help desk team to automatically start a new ticket when a new email is received in one’s Gmail inbox. This automation enables the help desk team to prioritize incoming requests instantly which in turn helps them to answer customer queries faster than before. This integration also ensures that tickets are created only for real customer issues and not for spam emails. Also, the help desk team can reply to Gmail messages in Freshservice using a canned response which helps them to respond faster.
The major benefits of integration of Freshservice and Gmail are:
It helps a help desk team to manage incoming emails effectively; It helps them to respond to incoming emails quickly; The integration saves time for both the help desk team and the customers; It also helps business owners to reduce costs as they don’t have to pay more for customer support services; The integration gives better ROI on investment as it reduces time spent on answering customer queries; It results in increased customer satisfaction.
In conclusion, Freshservice is a complete integrated IT service management spution whereas Gmail is a web-based email service. Together, they are an effective combination for managing customer enquiries efficiently.
The process to integrate Freshservice and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.