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Freshservice + Drip Integrations

Syncing Freshservice with Drip is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About Drip

Drip is a marketing automation platform that allows you to automate every part of your inbound marketing funnel, from email to webinars and social selling. Drip understands each customer’s purchase journey and helps you deliver targeted messages at the right time.

Drip Integrations
Connect Freshservice + Drip in easier way

It's easy to connect Freshservice + Drip without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions

How Freshservice & Drip Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drip as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshservice to Drip.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and Drip

  • Touchpoint:
  • Drip is a customer relationship management (CRM. spution for small and medium-sized businesses. It is specifically designed to help companies get to know their customers and make them happy. Drip helps you organize your communications with your clients and nurture relationships through automation.

    Freshservice is an application which provides data delivery platform, delivering the data from applications in real time to any web or mobile app. It has integration with Freshdesk which is a customer support software.

  • Key takeaways:
  • Integration of Freshservice and Drip allows the management of customer information in one place. This will save the time and money during the process of integration. If a company has many branches around the world, it will be very helpful for them to manage all information about their customers in one place. Integration of Freshservice and Drip allows the communication with the customers via text, email and social media channels. The integration of Freshservice and Drip allows you to create a database of customers to keep their information available for any use case.

  • Integration of freshservice and drip:
  • Integration of freshservice and drip is an easy process. To integrate the two, you have to go to ‘Integrations’ tab in freshdesk and then click on ‘Add integration’ button. There are three types of integrations:

  • Webhooks. Webhooks are a quick way to send data from one system to another over HTTP using simple rules. Webhooks can be used to integrate with third-party tops like Freshdesk.
  • APIs. APIs are used to send data from one system to another over HTTP using complex rules. APIs can be used to integrate with third-party tops like Freshdesk.
  • Custom code. Custom code is a fast way to add a specific feature for your team or users to use. You can find some examples on our Community Forum where developers share their code snippets and custom integrations.
  • After choosing the appropriate integration way, you have to choose “Freshdesk” as the destination app which will receive the data from another app. After clicking on “Add integration” button, you will see the fplowing page:

    The above image shows different input fields required for the integration of Freshservice and drip. In this case, we need to integrate “Freshdesk” with “Drip”, so we will go with “Freshdesk” option under “Destination app” section. Then we will click on “Create rule” button to proceed further in the process of integration. The fplowing page will appear after clicking on “Create rule” button:

    The above image shows different input fields required for the integration of Freshservice and drip. In this case, we need to integrate “Freshdesk” with “Drip”, so we will go with “Freshdesk” option under “Destination app” section. Then we will click on “Create rule” button to proceed further in the process of integration. The fplowing page will appear after clicking on “Create rule” button:

    We can configure different types of events for incoming messages from Freshdesk into Drip. We can configure events like ticket creation, ticket update, ticket closure etc. After configuring the desired events, click on “Save & Finish” button. The fplowing page will appear after clicking on “Save & Finish” button:

    Now we have successfully configured the integration of Freshservice and drip. We can now start sending data from Freshdesk into Drip. After configuring the desired events, click on “Save & Finish” button. The fplowing page will appear after clicking on “Save & Finish” button. Now we have successfully configured the integration of Freshservice and drip. We can now start sending data from Freshdesk into Drip. After that, go to Drip dashboard and go to Settings -> Integrations -> Freshdesk section and then activate the integration by clicking on ‘Start syncing’ button as shown in below image. After that, go to Drip dashboard and go to Settings -> Integrations -> Freshdesk section and then activate the integration by clicking on ‘Start syncing’ button as shown in below image. Now, when an event appears in Freshdesk for example if someone creates a ticket in freshdesk then freshdesk sends a notification about this event in Drip account as well as in voicemail, email etc. For example, if someone creates a ticket in freshdesk first it will show up in Drip dashboard as shown in below image. Now, when an event appears in Freshdesk for example if someone creates a ticket in freshdesk then freshdesk sends a notification about this event in Drip account as well as in voicemail, email etc. For example, if someone creates a ticket in freshdesk first it will show up in Drip dashboard as shown in below image. And then it will also send notifications through email as shown in below image. And then it will also send notifications through email as shown in below image. And also it will also send notifications through voicemail as shown in below image. And also it will also send notifications through voicemail as shown in below image. Thus, integration of Freshservice and drip helps us communicate with our customers via text, email and social media channels easily. Thus, integration of Freshservice and drip helps us communicate with our customers via text, email and social media channels easily. B. Benefits of Integration of Freshservice and Drip Integration of freshservice and drip gives us benefits like. Integration of freshservice and drip gives us benefits like. 1. Easy communication with customers via text, email and social media channels 2. Database of customers 3. Easy marking/tagging of customers 4. Easy task management 5. Save time & money Conclusion I have described how easy it is to integrate Freshservice and drip and how helpful this integration is for any company which is looking forward to communicate with their customers via text, email and social media channels easily. By integrating these two apps, you can create a database of customers to keep all their information available for any use case in the future which saves time, money and efforts while managing your business operations.

    The process to integrate Freshservice and Drip may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.