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Integrate Freshservice with Drift

Appy Pie Connect allows you to automate multiple workflows between Freshservice and Drift

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About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Drift Integrations

Best ways to Integrate Freshservice + Drift

  • Freshservice Integration Drift Integration

    Freshservice + Drift

    Create or Update Contact From External to Drift from New User in Freshservice Read More...
    Close
    When this happens...
    Freshservice Integration New User
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Freshservice Integration Drift Integration

    Freshservice + Drift

    Update Known Contact in Drift when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice Integration New User
     
    Then do this...
    Drift Integration Update Known Contact
  • Freshservice Integration Drift Integration

    Freshservice + Drift

    Create or Update Contact From External to Drift from New Ticket in Freshservice Read More...
    Close
    When this happens...
    Freshservice Integration New Ticket
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Freshservice Integration Drift Integration

    Freshservice + Drift

    Update Known Contact in Drift when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice Integration New Ticket
     
    Then do this...
    Drift Integration Update Known Contact
  • Freshservice Integration Drift Integration

    Freshservice + Drift

    Create or Update Contact From External from Drift from Update Ticket to Freshservice Read More...
    Close
    When this happens...
    Freshservice Integration Update Ticket
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Freshservice Integration {{item.actionAppName}} Integration

    Freshservice + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Freshservice + Drift in easier way

It's easy to connect Freshservice + Drift without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • New Message

    Triggers each time when a new message in a conversation is received.

    Actions
  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Freshservice & Drift Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshservice to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and Drift

Freshservice?

Freshservice is a cloud-based business management spution that helps you prioritize and respve your customer service issues quickly.

Drift?

Drift is a communication platform that allows businesses to send automated, personalized messages through multiple channels such as email, SMS, and social media.

Integration of Freshservice and Drift

Freshservice and Drift are a perfect match for each other. For Freshservice, it means a unified communication channel to its customers through Drift. For Drift, it means an increase in its customer base by integrating with Freshservice. Here's how it works:

Freshservice can send important updates on any incidents or issues through Drift. This ensures the customer is always up to date with the latest on what's going on with their tickets. In addition, Freshservice can also send new updates on the status of tickets from Freshservice to the customer through Drift. This way, the customer can get a more timely update on their ticket.

Drift can benefit from integration with Freshservice by automatically adding a customer to a list when a new ticket is created by the customer through Freshservice. This way, Drift can keep track of all of the customers that have been added to its platform even though they did not directly sign up for Drift.

Benefits of Integration of Freshservice and Drift

For Freshservice, integration with Drift allows it to offer a more comprehensive customer support experience. By sending an update about an incident or issue to a customer through Drift, Freshservice is able to provide better support to its customers. In addition, integration with Drift enables Freshservice to provide its customers with an easier way to manage their communication channels because all communication channels are in one place. This means that customers will be able to easily access their message history with Freshservice in one place so they don't have to go through trouble in checking their inboxes, SMS inboxes, etc. for their communication history.

For Drif, integration with Freshservice enables it to provide better support for its customers who are using Freshservice. It also helps Drift obtain an additional customer base by automatically creating a list for customers who are using Freshservice when they sign up for Drift. This way, when Drift sends out an email campaign, it will be able to target customers who are interested in its services by automatically including them in its email campaign without having to manually create lists.

The process to integrate Freshservice and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.